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Customer Service Representative

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Customer Service Representative

Cargill provides food, agriculture, financial and industrial products and services to the world. Together with farmers, customers, governments and communities, we help people thrive by applying our insights and over 150 years of experience. We have 155,000 employees in 70 countries who are committed to feeding the world in a responsible way, reducing environmental impact and improving the communities where we live and work.

Description



Position Purpose

Reporting to the Regional Customer Service Leader, this position is an integral member of the location team, ensuring a positive customer experience, providing front line support for our farm customers. They are responsible for the coordination of product movement for the customer, and processing standardized administrative transactions for the retail grain and crop input product lines. Responsibilities will include: logistical coordination of customers products, accurate and timely processing of customer grain and crop inputs contracts, credit management, and invoicing. They are accountable for the facilitation of customer account management, as well as general administrative responsibilities including record information management, and fiduciary internal controls. This is a key position to the facility to ensure great communication between all functions, as well as the Customer Service Center.

Principal Accountabilities

40%Process business transactions timely and accurately (grain contracting, crop inputs invoicing/processing and grain settlement/payment process). This position is accountable to ensure financial records are current, inventory is up to date and customer accounts are accurate. They are required to understand the nature of the transactions processed and the impact of transactions on to our retail customers. This position is required to provide front line support to the location customer base by managing incoming calls, triaging walk in customers and managing/supporting customer inquiries 35%Coordinate grain deliveries with farm customers to meet the shipment requirements. Determine which customers have outstanding contracts to deliver, work with elevator staff and customer relationship database to determine which customers have the appropriate specs in bin and coordinate delivery with customers. Coordinate direct to farm deliveries of fertilizer, seed and crop protection products. 20%Support financial internal controls and practices. They are required to provide information regarding key controls around contract administration (coordinating contract cancellations, amendments, and contract signatures), reconciliation of manual documentation used to record business transactions, manage and reconcile customer payments and record information management, monitor and manage customer credit limits. This will also include preparing and monitoring monthly reporting. 5%Provide additional service support to the location and Region as requested.

Qualifications



Required Qualifications

* Demonstrated proficiency in Microsoft Word, Excel, Outlook * Ability to work with confidential information * Strong problem identification and resolution skills. * Strong customer service skills with ability to build and maintain lasting relationships with customers. * Exceptional verbal communication skills. * Excellent listening skills. * Strong written communication skills. * Able to perform basic calculations and mathematical figures. * Strong analytical skills and attention to detail. * Ability to work individually and as part of a team. * High level of integrity and work ethic. * Ability to work extended or flexible hours as seasonal workloads require * Must be legally entitled to work for Cargill in Canada * High School diploma

Preferred Qualifications

* University degree/diploma from an accredited university/college in a related discipline with a minimum of 2 years’ experience in a business setting. Other combination of education and experience will also be considered. * Understanding of agriculture practices and challenges. * Experience with Customer Relationship Management software * Ability to manage multiple priorities and a variable workload * Ability to develop and implement new processes or recommend changes

Job

Supply Chain Management

Primary Location

Canada-Alberta-Fairview

Schedule

Full-time

Job Type

Standard

Shift

Day Job

Req ID:

FAI00072

At Cargill, everyone matters and everyone counts. Cargill is committed to creating and sustaining an inclusive and diverse work environment where all employees are treated with dignity and respect. As such and in alignment with our Guiding Principles, Cargill’s long-standing equal employment opportunity policy prohibits discrimination and harassment against any employee or applicant based on race, ethnicity, color, religion, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, age, disability, pregnancy, genetic information, marital status, family status, citizenship status, veteran status, military status, union affiliation, or any other status protected by law. 

Cargill also complies with all applicable national and local laws and regulations pertaining to non-discrimination and employment.

U.S. Employment Resources: Equal Opportunity Employer, including Disability/Vet.
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Read about Federal equal employment opportunity laws (PDF) and the supplement (PDF).
Pay Transparency (PDF)

Canada Employment Resources: Cargill is an equal opportunity employer and committed to providing accommodation to our job applicants with disabilities.
How to request a reasonable accommodation