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Customer Service AdministratorApply Now
Customer Service Administrator
Cargill provides food, agriculture, financial and industrial products and services to the world. Together with farmers, customers, governments and communities, we help people thrive by applying our insights and over 150 years of experience. We have 155,000 employees in 70 countries who are committed to feeding the world in a responsible way, reducing environmental impact and improving the communities where we live and work.
Job location: Naas, Republic of Ireland At Cargill, we strive to be the best choice in animal nutrition solutions. Our team uses our nutritional expertise and knowledge to provide superior innovative nutritional products and services to the agricultural feed industry. Production in this region takes place in 9 countries across Europe and the products find their way to distributors and farmers in more than 75 countries. Cargill’s pre-mix and nutrition business has locations in the UK & Ireland employing approximately 170 employees across three sites with an annual turnover of approximately $100m. The Customer Service Administrator will ensure the optimum delivery of goods to our customers on time and in full, create accurate customer orders from order intake to invoicing. Additionally the position holder will support the Commercial team to meet business objectives and be involved in continuous improvement initiatives. The position holder will maximize customer satisfaction by delivering exemplary customer service levels. This is a full time office based position in Naas, Co. Kildare, very occasionally there will be the requirement to go into the production/ warehouse areas. This is a 6-9 month contract but may go permanent depending on requirements
+ Manage a portfolio of customers, from the point of order to invoicing, in line with customer and Cargill guidelines and expectations
+ Maximise the satisfaction of customers, being proactive in communication with the customer, giving regular updates
+ Follow up proactively all the key stages of an order including coordination with transport and logistics providers, in the event of issues escalate to ensure these are resolved in a timely manner
+ Ensure good communication with other functions such as the commercial and supply chain teams
+ Assist with the creation and verification of credit and debit invoices for customers
+ Participate in the customer complaint management process and collaborate with the Food Safety, Quality and Regulatory teams
+ Ensure all business rules are followed (customer lead times, surcharges etc)
+ Be back up forother team members in the event of holidays or sickness
+ University degree (or equivalent) is preferred or as a minimum secondary level education
+ Proven customer service and or supply chain experience is preferred
+ Customer orientated at all times able to deal with a range of customers in a professional manner
+ Intermediate proficiency in Microsoft Office (Excel, Word, Outlook)
+ Knowledge with SAP or any other ERP system would be desirable
+ A keen sense of priority and able to make decisions in the times of urgency
+ Clear communication, both verbal and written in English, to be able to communicate with people on different levels in the organization In return for your expertise and commitment, we will provide a fast paced stimulating environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the largest private companies in the world. Cargill is committed to being an inclusive employer. Click here to find out more https://www.cargill.com/careers/global-inclusion-and-diversity
Supply Chain Management
Ireland-L * -Naas
At Cargill, everyone matters and everyone counts. Cargill is committed to creating and sustaining an inclusive and diverse work environment where all employees are treated with dignity and respect. As such and in alignment with our Guiding Principles, Cargill’s long-standing equal employment opportunity policy prohibits discrimination and harassment against any employee or applicant based on race, ethnicity, color, religion, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, age, disability, pregnancy, genetic information, marital status, family status, citizenship status, veteran status, military status, union affiliation, or any other status protected by law.
Cargill also complies with all applicable national and local laws and regulations pertaining to non-discrimination and employment.
U.S. Employment Resources: Equal Opportunity Employer, including Disability/Vet.
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Read about Federal equal employment opportunity laws (PDF) and the supplement (PDF).
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Canada Employment Resources: Cargill is an equal opportunity employer and committed to providing accommodation to our job applicants with disabilities.
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