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CSST Technical Service Specialist Industrial IT

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CSST Technical Service Specialist Industrial IT

Cargill provides food, agriculture, financial and industrial products and services to the world. Together with farmers, customers, governments and communities, we help people thrive by applying our insights and over 150 years of experience. We have 160,000 employees in 70 countries who are committed to feeding the world in a responsible way, reducing environmental impact and improving the communities where we live and work.


Position Purpose & Summary: A Technical Account Manager (TAM) provides detailed technical R&D leadership to customers and project teams. The customer team works with our strategic customers to understand their strategy, assess customers’ needs, and proactively provide solutions. The TAM is accountable to:

+ Deliver results on a portfolio of projects aligned to the business strategy.

+ Develop strong customer relationships, including regular face to face interaction with the customer such as meetings, trainings, trials (at all levels) at Cargill or the customers’ site.

+ Provide technical support and guidance to the customers on the use, adaption, configuration, enhancement or development of Cargills products/processes/systems.

+ Identify and provide insight and leadership internally about customers, trends, and opportunity spaces.

+ Provide expertise in the industrial category

+ Serving customers in the Adriatic area

Principal Accountabilities:

_55% Customer Partner_

+ Provides the technical expertise for strategic accounts

+ Interacts with the customer’s R&D teams to understand the customer strategy, expectations, needs, and to anticipate and report unmet and poorly met needs and opportunities.

+ Collaborates with the Strategic Key Account Manager to build and execute a strong customer development plan and value propositions

+ Provides technical support to, build relationships with and to create value for strategic key account customers, in alignment with the business catalogue of services

+ Offers a balance of solutions to support maintaining customers’ competitive position, growth through new business development (NBD), and the commercialization of new products, service and solutions (NPSS). _This includes customer support such as formulation/ingredient/process optimization, product launches, complaint management, trouble shooting, legislation guidance, training, lab / pilot/ plant trials at both Cargill and customer facilities and support to SKU & range management_ _45% Business & Technology Leader_

+ Communicates & connects effectively with all key stakeholders and provides insight on market trends, ideas, unmet needs, opportunities, pains, gains, and competitor solutions & learnings

+ May represent Cargill in relevant external organisations, committees, technical exhibitions and groups

+ Builds differentiated technical solutions and value propositions and proactively provides insights to optimize SKU portfolio.

+ Develops (continuously) knowledge re ingredients, applications, capabilities and skills

+ Is decisive and results oriented, accountable for self and others. Is a leader, driving alignment with business strategy.

+ Drives execution through strong project management and technical expertise.

+ Is responsible for supporting Cargill’s intellectual property strategy.


Minimum Required Qualifications:

+ BSc (or BAC 5) or equivalent vocational education/apprenticeship in Chemistry, Process Technology, Engineering or related topic

Preferred Qualifications:

+ More than 5-7 years work experience, post studies, (3yrs with Ph.D) in Technical Service provision for the Industrial category as appropriate

+ Practical experience in applying ingredients, in the industrial category with a focus on paper and packaging industry

+ Technical knowledge and experience in Starch, as relevant to the industrial category with a focus on Paper & Packaging

+ Customer facing technical service / R&D leadership experience, preferably in B2B

+ Proven ability to deliver result in a technical position. Able to build competitive advantage through the use of the organization’s technical capabilities, and by providing product innovation and other creative solutions.

+ Experience in effectively building and managing customer relationships.

+ Able to translate industry/market trends into new opportunities and solutions for existing and new customers/markets.

+ Able to assess strengths and weaknesses of the competition and develop solution strategies.

+ Strong presentation skills

+ Experienced in managing projects, at least with small, low rigor projects

+ Strong prioritization / time management skills

+ Experience with cross-functional and multi-cultural teams.

+ Experience in delivering strong results within a matrix organization.

+ Good tolerance of ambiguity combined with a pro-active approach to problem- solving

+ Able to coach others and educate & develop technical expertise

+ Fluent in spoken and written English and the local language as required by the region above as a minimum.

Our Offer

In return for your expertise and commitment, we will provide a fast paced stimulating international environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the largest and most solid private companies in the world. Interested? Then make sure to send us your CV and cover letter in English today.

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Research and Development

Primary Location


Other Locations




Job Type



Day Job

Req ID:


At Cargill, everyone matters and everyone counts. Cargill is committed to creating and sustaining an inclusive and diverse work environment where all employees are treated with dignity and respect. As such and in alignment with our Guiding Principles, Cargill’s long-standing equal employment opportunity policy prohibits discrimination and harassment against any employee or applicant based on race, ethnicity, color, religion, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, age, disability, pregnancy, genetic information, marital status, family status, citizenship status, veteran status, military status, union affiliation, or any other status protected by law. 

Cargill also complies with all applicable national and local laws and regulations pertaining to non-discrimination and employment.

U.S. Employment Resources: Equal Opportunity Employer, including Disability/Vet.
How to request a reasonable accommodation
Read about Federal equal employment opportunity laws (PDF) and the supplement (PDF).
Pay Transparency (PDF)

Canada Employment Resources: Cargill is an equal opportunity employer and committed to providing accommodation to our job applicants with disabilities.
How to request a reasonable accommodation