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Vendor Verification Operations SupervisorApply Now
Vendor Verification Operations Supervisor
Cargill provides food, agriculture, financial and industrial products and services to the world. Together with farmers, customers, governments and communities, we help people thrive by applying our insights and over 150 years of experience. We have 155,000 employees in 70 countries who are committed to feeding the world in a responsible way, reducing environmental impact and improving the communities where we live and work.
At Cargill, one of our foundational guiding principles is “data as a corporate asset”. This allows for "one version of the truth" and enables data to be turned more effectively and efficiently into business insight and commercial value.This insight will allow for timely actions to be taken by Cargill's businesses in the marketplace. The Operations Lead will be responsible for providing regional operational support to the Vendor Independent Verification process (under the 4-eye principle) and approval process, following the Cargill Payment Control Policy (PCP). This position will be responsible for the service delivery of the Vendor Independent Verification team; ensuring resolution of all cases assigned to the different queues supported (JDE/SAP), serve as an escalation point to the different requesters (business units), ensure SLAs are met and the highest customer service is achieved, ensure the team follows all internal policies and all requests are validated in a consistent manner.
40% People, talent, operations and budget management
+ Manages and provides coaching to Business Service Operations staff.
+ Participates in selection and hiring of team members.
+ Provides input into the planning of future workforce needs for Business Service Operations.
+ Accountable for performance management, talent development, succession planning and engagement for staff.
+ Partners with other Business Service Operations supervisors locally to develop, manage, and engage talent.
+ Manages the budget for team
+ Accountable for the resolution of all cases, identification and escalation of reoccurring problems, and resolution of issues reported by business unites /requestors.
+ Makes sure the team has the proper level of knowledge to complete the tasks at hand and utilizes a standard and full knowledge to resolves issues.
+ Queue Management to ensure timely communications regarding response and resolution to JOIN/CRUD/MDG cases
+ Oversees all local operations and works actively with the regional lead on aligning processes and best practices for the team
+ Manage day-to-day activities, analyzing statistics and reading and writing reports 25% Process compliance, planning and execution
+ Analyze and execute requests from the Business Units to perform vendor verification accurately while adhering to data standards and understanding the impact across the organization.
+ Provides day-to-day, first-level supervision for transactional tasks which support the compliance, planning and execution of Master Data Maintenance activities.
+ Ensure relevant and consistent data standards, as well as compliance with regulatory requirements are met in conjunction with the Enterprise Data Stewards.
+ Supervises regulatory compliance procedures, audit activities, and follows the governance process for approvals.
+ Leads basic administrative support regarding the interpretation and delivery of policies, programs and processes.
+ Accountable for the execution of the Vendor Verification requests in JDE, SAP and other secondary systems such as NIS, SOVI, FTS, etc. in material, vendor, customer and Finance Master Data for countries in scope.
+ Act as an escalation point for vendor verification analyst and Integration leads on complex scenarios 15% Client interaction and business partnership
+ If requests do not align to data standards, provide detailed information to the business with rationale for not proceeding with the core master data transaction and evaluate and recommend alternatives.
+ Collaborate with E2E services across Function/BU providing alignment on processes that rely on master data services
+ Build and maintain relationships with key business process outsourcers.
+ Supervises a team in the coordination of messages daily between internal and external stakeholders using multiple modes of communication (telephone, email, instant message) to ensure well-established processes are executed.
+ Ensures stakeholder support of changes to process steps, schedule or any issues. May resolve issues using general process knowledge.
+ Manages existing relationships/interactions with stakeholders and may become involved to resolve disputes and act as a liaison between stakeholders.
+ Approves the design and delivery of training/education sessions for stakeholders.
+ Responsible for resolution of incidents and issues using general process knowledge through interactions with stakeholders. 10% Data management, research & analysis, systems and reporting
+ Draws upon general process knowledge to educate staff on principles, theories and concepts, collects/consolidates data for team to assist them with determining appropriate information to support research and analysis.
+ Comply with and champion enterprise data policies for assigned data domains; ensuring documentation of internal processes, procedures, tools are maintained accurately.
+ Servicing requests for information, including reporting, answering questions, checking data in the system, completing validations to ensure data integrity, among others.
+ Supervises the preparation of reports/materials using established procedures for use by process stakeholders.
+ Provides operational leadership to the design, implementation and maintenance of tools and resources.
+ Assist with monitoring, compliance and execution as it relates to master data set-up and verification activities. 10% Process improvement and best practices
+ Drive continuous improvements in the vendor verification processes exploring people, process, and technologies solutions.
+ Lead the design and improvement of processes for executing complex, cross-department data maintenance requests.
+ Participating in new process migrations that are led by the Project Integration Lead. Participating in audits, training, documenting procedures, etc.
+ Challenges the status quo with functional leadership and other stakeholders to explore new ways to analyze, measure, execute and ultimately bring increased value to the asset or process. Seek opportunities to gain process efficiencies.
+ Provides day-to-day, first-level supervision for process improvement tasks, and may contribute to the development of process strategies.
+ Bachelor’s degree in IT, Accounting or Finance or equivalent in experience
+ Minimum 5 years of IT or accounting/finance experience
+ Minimum 3 years of supervisory experience
+ Experience leading a team of minimum 10-15 members
+ Proven strong knowledge in the managing of operation teams
+ Self-motivated with excellent analytical, problem-solving, and communication skills
+ Proven strong leadership skills; ability to influence across functions
+ Proven commitment to and strong track record in internal controls
+ Proven ability to manage multiple tasks and adapt to a changing environment
+ Able to perform well under pressure, establishing priorities to meet deadlines
+ Advocate for change and continuous improvement
+ Must have computer skills with proficiency in Microsoft Office (Outlook, Word, Excel, and PowerPoint).
+ Fluent in English – C1
+ ERP experience, specifically in JDE Oracle Oneworld, World Enterprise ERP, and/or SAP
+ Internal Controls experience (COSO, CFR policies, TGRC policies
Costa Rica-Heredia-San Antonio de Belen
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Cargill also complies with all applicable national and local laws and regulations pertaining to non-discrimination and employment.
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