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Customer Operations Representative- Lenexa, KSApply Now
Customer Operations Representative- Lenexa, KS Cargill provides food, agriculture, financial and industrial products and services to the world. Together with farmers, customers, governments and communities, we help people thrive by applying our insights and over 150 years of experience. We have 155,000 employees in 70 countries who are committed to feeding the world in a responsible way, reducing environmental impact and improving the communities where we live and work.
As a Customer Operations Representative you will work in a fast paced team environment, interacting telephonically with Cargill farm customers, sales and merchandising teams, and location employees. Main responsibilities are accounting focused, including preparation of grain settlement documents, issuing payments and control and monitoring activities, as well as other related duties. You will be responsible for meeting productivity goals on these activities.
70% Truck Grain Settlements- complete simple grain accounting transactions to ensure timely and accurate processing of payments to farmer and commercial customers. Work with multiple locations, sales team members & customers remotely from a centralized settlement office. Utilization of AgHorizon’s In-House Grain Accounting System (Lynx), JD Edwards and SalesForce.com systems in conjunction with various MS Office applications. . Meet settlement transaction productivity goals, as established by the workforce management process. 20% Control & Compliance - Perform control and monitoring functions relative to accounts payable, accounts receivable including credit, state & federal warehousing requirements, customer account setup & modification, prepare customer communication updates relative to grain settlements, customer mailings and other duties as assigned. 10% General Support – Cash application, assist other co-workers as needed, assist with special projects as needed, and any other duties as assigned. “Relocation assistance will not be provided for this position.”
Qualifications Required Qualifications * High School Diploma or equivalent * 2 years of experience in finance, accounting, customer service or related field * Demonstrated proficiency in multiple business applications: MS Office, Word, Excel, PowerPoint & Outlook * Able and willing to work extended or flexible hours as seasonal workloads require
* Demonstrated ability to accept accountability and to work individually and as part of a team * Demonstrated strong problem solving and resolution skills * Team oriented leadership and influencing skills * Strong customer service skills with ability to build and maintain lasting relationships. * Demonstrated high levels of interpersonal communication, written and verbal communication, and documentation skills * Proven ability to execute complex and detailed processes and procedures timely, accurately and consistently * Ability to multi-task, prioritize work flow and complete tasks with a high level of organization, responsibility, and efficiency * Proven ability to adapt in a faced paced, changing environment * Able to perform basic calculations and mathematical figures
* Associate's degree or higher * Production agriculture and grain merchandising knowledge * Familiarity with SalesForce.com applications Equal Opportunity Employer, including Disability/Vet.
Supply Chain Management
At Cargill, everyone matters and everyone counts. Cargill is committed to creating and sustaining an inclusive and diverse work environment where all employees are treated with dignity and respect. As such and in alignment with our Guiding Principles, Cargill’s long-standing equal employment opportunity policy prohibits discrimination and harassment against any employee or applicant based on race, ethnicity, color, religion, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, age, disability, pregnancy, genetic information, marital status, family status, citizenship status, veteran status, military status, union affiliation, or any other status protected by law.
Cargill also complies with all applicable national and local laws and regulations pertaining to non-discrimination and employment.
U.S. Employment Resources: Equal Opportunity Employer, including Disability/Vet.
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