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CBS Global Performance AnalystApply Now
CBS Global Performance Analyst
Cargill provides food, agriculture, financial and industrial products and services to the world. Together with farmers, customers, governments and communities, we help people thrive by applying our insights and over 150 years of experience. We have 160,000 employees in 70 countries who are committed to feeding the world in a responsible way, reducing environmental impact and improving the communities where we live and work.
Position Purpose & Summary Cargill Business Services(CBS) is a global organization that envisages the accelerated use of sharedservices. Its purpose is to bring a smarter, more efficient approach to how weprovide shared services to Cargill. That way business units and functions canfocus on what they do best. Five functions are in scope - HR, IT, Finance,Transport & Logistics and Strategic Sourcing & Procurement. These services are delivered in centersaround the world, including Bangalore (India), Sofia (Bulgaria), Nanjing(China), San Jose (Costa Rica), Uberlandia (Brazil) and Rosario (Argentina). This role primarily servesinternal CBS clients and is responsible for producing and analyzing CBS serviceperformance results for one or more CBS functions: Credit To Cash, Record ToReport, Procure To Pay (includes Procure To Order and Invoice To Pay), CTL, HR,IT, Master Data Maintenance, Trade Execution, CBS Core, Service RequestManagement). The position works closely with global and center operations leadsto identify and drive improvement action based on where performance isbelow-target.
30% _Deliver and manage performance analysis, commentary andservice improvement plan (results consumption)_
+ Sustain a data-driven, high-performance culture and maintain strong alignment with GPO, GPM(s), GOL, center/tower operations leads, global/center performance analysts
+ Perform global, top-down analysis; use data to highlight improvement opportunities to ops leads
+ Facilitate and maintain service improvement plans
+ Coordinate/deliver commentary and provide coaching as needed
+ Understand the service delivery processes and corresponding metrics for the function very well
+ Provide visualization design requirements and mockups 30% _Manage CBS performance metrics, data, dashboards (resultsproduction)_
+ Manage metric index and definitions for the function
+ Maintain data product inventory, data provider list
+ Simplify, rationalize and govern data products
+ Ensure data products are easy-to-find, easy-to-use, and trustworthy
+ Provide stakeholder training/education on available dashboards
+ Ensure data product solution sustainability (documentation, knowledge transfer, no single points-of-failure)
+ Lead/fulfill requests for new or enhanced data products 15% _Produce performance results_
+ Adhere to cycle calendar
+ Source and structure data, adhere to data collection/extraction standards
+ Visualize results on dashboards 10% _Manage portfolio of performance managementwork/projects/operations_
+ Maintain priority list of active, backlog, complete work
+ Ensure priority alignment with global ops lead
+ Lead performance product team to receive and fulfill incoming new requests 10% _Maintain strategic alignment with otherdata & analytics teams/people (ex: in functions)_
+ Understand data lake maturity and plans
+ Ensure CBS is adequately trained on what’s in existing lakes
+ Pursue opportunities for alignment, efficiency
+ Ensure clear scope, roles, responsibilities 5% _Support delivery of service performance content_
+ Create alignment between what global lead needs to share with stakeholders and available data products, commentary, and improvement plans
+ Deliver content at required frequency
+ Bachelors degree in MIS, business intelligence or analytics, computer science, accounting/finance, related discipline
+ 3 years experience in service operations, service performance management, and/or data & analytics
+ Beginner/Intermediate PowerBI (or equivalent) development skills
+ Experience in defining metrics, sourcing/managing data, designing data visualizations
+ Experience in data analysis and story-telling
+ Clear and succinct communicator, verbal and written
+ Logical, organized, detail-oriented, analytical
+ Able to influence change and challenge with global/center leaders
+ Strong initiative, drive, motivation, curiosity
+ Able to navigate ambiguity, trust but verify
+ Growth mindset and passion for continuous learning
+ Deep knowledge of the end-to-end business process and service delivery process for one or more of the functions listed above in the position summary
+ Experience working in a shared services organization
+ Experience extracting/managing data from systems like SAP, JDE, Remedy, RemedyForce, Taleo, MyHR
+ Proficiency in Microsoft Office (Excel, Word, PowerPoint, Project, Outlook); advanced proficiency in Excel
+ Fluent in English, other languages a plus Equal Opportunity Employer, including Disability/Vet.
India-KA-Bangalore, Brazil-MG-Uberlândia, India-HR-Gurgaon, Argentina-Santa Fe-Rosario, US-KS-Wichita, BG-Sofia-Sofia, Costa Rica-San Jose-San Jose, US-MN-Minneapolis
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