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Customer Service Representative

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Customer Service Representative

Cargill provides food, agriculture, financial and industrial products and services to the world. Together with farmers, customers, governments and communities, we help people thrive by applying our insights and over 150 years of experience. We have 160,000 employees in 70 countries who are committed to feeding the world in a responsible way, reducing environmental impact and improving the communities where we live and work.

Description

Position Purpose & Summary The successful candidate will be responsible for processing customer orders while maximizing the satisfaction of our customers throughout the enterprise. This position is the first contact point for customers for all orders, shipments, documentation-related issues and acts as an interface to other internal Cargill Texturizing Solution departments. This position requires fluid navigation between multiple operating systems including SAP & A-Force to execute customer service activities.

Principal Accountabilities

_55%_ Manage customer orders, from order intake to invoice overdue recovering, in line with contract, procedure guidelines and customer expectations _10%_ Collaborate with transportation, scheduling and escalation teams to resolve service issues and expedite orders as defined by customer/contract requirements. Leverage the GT nexus system and maintain close relationships with export authorities as necessary to ensure the relevant documentation and requirements are met for successful Exports. _10%_ Back up for other team members _5%_ Issue, control and send invoices and credit notes to our customers _5%_ Pro-actively follow up all the key stages of an order such as availability check, regular customer updates, logistics tracking execution and documentation needed _5%_ Actively participate in the Customer Incident Management process as each situation requires. _5%_ Actively participate in the shipment report analysis process _5%_ Enforce all Supply Chain business rules and notify deviations (lead times, surcharges, Communication flows, etc.)

Qualifications



+ Bachelor`s Degree, preferably in Commercial/customer service or Supply Chain orientation

+ Excellent knowledge (written and spoken) of English

+ Proven proficiency in Microsoft Office Package (Outlook, Excel, etc.) mandatory

+ Minimum 1/2 years professional background within Customer Service or Supply Chain experience

+ Previous roles in handling domestic customers and previous roles in handling Export (Non-EU28) customer

+ Specific experience with Middle East & African customers is an asset

+ Customer focus and sense of service

+ Able to work both autonomously and as part of a team

+ Strong problem-solving mind set

+ Able to prioritize and cope with urgency; able to manage stressful situations

+ Quick learner

+ Excellent communicator

+ Strong skills of administration

+ Preferred:Master Degree

Our Offer

In return for your expertise and commitment, we will provide a fast paced stimulating international environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the largest and most solid private companies in the world. Interested? Then make sure to send us your CV and cover letter in English today. Follow us on LinkedIn: https://www.linkedin.com/company/cargill

Job

Supply Chain Management

Primary Location

France-J-Paris - La defense

Schedule

Full-time

Job Type

Standard

Shift

Day Job

Req ID:

PAR00574

At Cargill, everyone matters and everyone counts. Cargill is committed to creating and sustaining an inclusive and diverse work environment where all employees are treated with dignity and respect. As such and in alignment with our Guiding Principles, Cargill’s long-standing equal employment opportunity policy prohibits discrimination and harassment against any employee or applicant based on race, ethnicity, color, religion, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, age, disability, pregnancy, genetic information, marital status, family status, citizenship status, veteran status, military status, union affiliation, or any other status protected by law. 

Cargill also complies with all applicable national and local laws and regulations pertaining to non-discrimination and employment.

U.S. Employment Resources: Equal Opportunity Employer, including Disability/Vet.
How to request a reasonable accommodation
Read about Federal equal employment opportunity laws (PDF) and the supplement (PDF).
Pay Transparency (PDF)
Cargill is an E-Verify Employer, see here for E-Verify participation information.

Canada Employment Resources: Cargill is an equal opportunity employer and committed to providing accommodation to our job applicants with disabilities.
How to request a reasonable accommodation


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