Review Supplier Central
Your question or concern may be answered by information in Supplier Central. Visit our main landing page for some common needs and concerns. We encourage suppliers to visit Supplier Central regularly, particularly the Announcements section, to stay aware of changes to processes and policies.
Reach Out to your Buyer
The contact information for your Cargill buyer should be on each PO or email authorizing the purchasing event. Suppliers should direct confirmations, questions, and/or information regarding a specific PO or purchasing event to the Cargill contact listed on the PO.
NOTE: Buyers do not answer questions related to past due payments or settlements from Cargill; those inquiries should be directed to Supplier Relations (see below).
Still have an issue? Contact Supplier Relations
Contact Supplier Relations by emailing [email protected] for all concerns related to:
For requests to update company information, including address, contact, or bank information – This is handled by PRTP-ITP-Singapore - [email protected]
General guidelines for submitting inquiries to Supplier Relations
Email your Inquiries! Cargill’s preferred method of communication is email.
Ask one type of question per inquiry. For example, do not submit a past due payment inquiry with a new address notification. Similarly, be sure to send a separate inquiry for each business you support.
Give us as much information as possible. Fill in ALL of the information in the pre-populated email and attaching all supporting documents.
Manage your own inquiries. Cargill employees should not be filing inquiries on your behalf.
Send each inquiry once, using the same email chain for back and forth communication. New emails create duplications that can be confusing and will create extra work for Supplier Relations and a possible delay in them responding to you.
Please do not forward Marketing/ Promotional mails as this will generate tickets.
Guidelines when submitting past due inquiries
Include invoice copies or related documentation (i.e. packing slip, bill of lading, or remittance notice, as applicable) so Supplier Relations can respond efficiently to the request.
Remember that Supplier Relations only reviews past due balances. Past due is defined by the payment terms on a PO or purchase agreement unless otherwise defined by your contact at Cargill. Payment inquiries for payments that are not yet due will be rejected back to the supplier.
Guidelines for submitting inquiries about payment/credit discrepancies
If a response from Supplier Relations shows a partial payment has been made and you need clarification on the difference, respond to Supplier Relations with a request for an accounting of the difference so that you can apply the payment correctly and clear the difference as required.
Guidelines for inquiries relating to remittance notices or pay application
When asking for remittance notice or payment application information please supply:
Cargill payment number
If additional information is needed on a Remittance notice you have received from Cargill, please provide a copy of the remittance notice to us for reference.
Guidelines for submitting Statements of Accounts to Cargill
PLEASE NOTE Supplier Relations only reviews past due balances. Past due is defined by the payment terms on a PO or purchase agreement unless otherwise defined by your contact at Cargill. Payment inquiries for payments that are not yet due will be rejected back to the supplier.
Cargill works to review all statement of accounts submitted to Supplier Relations but cannot guarantee this in all cases. Suppliers should submit past due payment inquiries per the guidelines above.
Guidelines for submitting inquiries if you are ERS enabled
If you are ERS enabled with a Cargill location, do not submit invoices with your inquiry. For payment inquiries relating to an ERS transaction please include the following information with your inquiry:
Supporting documents (packing slips, proof of delivery, order confirmation, or similar)
Cargill PO #
Line item # and description including item value and total line value.
If you would like more information about ERS, visit the ERS section of the Purchase Orders page.
How do I escalate an issue?
If you believe you are not receiving adequate follow up, you may escalate your request by replying to your email with the ticket number in the subject line and adding “ESCALATION REQUEST” next to the Ticket reference number. Copy [email protected] on the email. A Supplier Relations lead will escalate your request.