FAQ
Frequently Asked Questions about Ariba Network
Account Types
You can choose your preference with account types to transact with customers digitally while reducing costs. Plus, gain visibility into when you can expect payment from your customers.
Standard: Basic functionality, email solution to transact with Cargill POs, confirmations and invoices and is completely free for suppliers.
Click here : Ariba standard account – Datasheet
Video : Supplier launchpad - Standard account
Enterprise account: Advanced capabilities to transform your business with complete Ariba Network functionality and E2E view of the procurement process
Click here : Ariba Enterprise account - Datasheet
Video : Supplier launchpad - Ariba Enterprise account
Integration : Improve efficiency, get paid faster, and do more with less.
Click here : Integration on Ariba Network
Catalog : Define, validate, and enrich catalog content with enterprise-grade content management tools
Click here : SAP Ariba Catalog
I don’t know how to login to Ariba network/login credentials are missing
Go to service.ariba.com/. In your first page- you will see a view as shown in the screenshot below
The page will be re-directed to below options. Select the appropriate options based on your requirement
In the next page, you would be required to provide appropriate email address
You will receive the instructions in your email to reset the user name/password
How can I access training materials/helpdesk information?
Login to your Ariba account with your existing user ID and password. On your home page, you should be able to see “Help Center” Option in your right hand side top right corner.
You will be directed to the Ariba user exchange community. Use your search criteria and enter the question below. The results will be displayed with all articles/topics related to particular question.
If still you need to connect with helpdesk then use an appropriate option from below.
What is Ariba Network?
As the world’s largest web-based trading community, Ariba Network connects leading global organizations with their trading partners and provides a broad-based platform for all key business collaboration needs. It supports everything from trading partner discovery and e-procurement to e-invoicing and working capital management, allowing participants to buy, sell, and manage cash rapidly and effectively. Ariba Network delivers unparalleled ROI, reach, flexibility, and value to both buyers and suppliers, helping to make business commerce as easy as consumer commerce. Today, more than 4.6 million companies – including more than half of the Global 2000 – use Ariba Network to streamline and automate their collaborative business processes.
Is there a free Ariba Network account for supplier?
Yes, suppliers can use Ariba Network for free with a standard account. The Ariba Network, standard account allows suppliers to transact an unlimited number of documents such as orders; full and partial order confirmation; ship notices; and service entry sheets. For a full list of standard account capabilities, click here
Why would some suppliers need to pay fees to use Ariba Network?
SAP Ariba invests significantly in Ariba Network to ensure it supports more processes and trading partners and offers suppliers more value than any other collaboration product in the industry. This includes providing suppliers with onboarding services and support in multiple languages and locations worldwide, which requires investment from our customers as well. In addition, SAP Ariba bundles value-added functionality, services, and support into subscriptions tailored to suppliers’ level of participation.
How do suppliers obtain access to specific features or services available at their subscription level?
We offer five subscription levels: Premium, Bronze, Silver, Gold, and Platinum. The subscription level each supplier receives is aligned with the financial volume and number of documents they transact on Ariba Network as well as their technology usage. Many of the subscription features and services are available directly on Ariba Network, so suppliers can access them by simply logging in to their accounts. For answers to more specific questions regarding subscription services or billing, suppliers may sign in to their Ariba Network account to contact Support via the Help Center.
How are supplier fees calculated?
To understand how fees are calculated, please visit the subscription and pricing page. There you can select your region from the list of datasheets.
How are “transaction volume” and “document counts” calculated?
Transaction volume is calculated as the total financial value (in the applicable currency), including any taxes such as value-added taxes (VAT), of all non-PO invoices plus the total financial value of all POs (excluding cancelled orders) or all invoices generated from a PO, whichever is greater, sent over Ariba Network for the preceding 12 months. To avoid double counting, PO-based invoices sent via Ariba Network are not included in the transaction volume.
Annual document count is the number of POs and all invoices (both PO-based and non-PO-based invoices) for the preceding 12 months. Order acknowledgements, change orders, advance ship notifications, and settlement/payment remittance advice documents are excluded from the document count; suppliers may transact an unlimited number of these at no cost.
Which documents are included in these annual counts?
Only purchase order and invoice (both PO- and non-PO-based) documents are included in the annual counts.
Is the number of documents a supplier transacts aggregated across all of their customer relationships to qualify them for a subscription?
Once a supplier crosses the thresholds where they are required to pay fees, the subscription level assigned to the supplier is based on their aggregated transacted documents across all customer relationships.
If a supplier has multiple customers on Ariba Network, do they pay for multiple subscriptions?
No. Suppliers are placed into a single subscription that is based on, and applies to, all of their customer relationships.
Is there an option for suppliers to upgrade their subscription to a higher level?
Yes, optional upgrades are available for those suppliers who wish to access Bronze, Silver, Gold, or Platinum features and benefits but do not qualify for those subscription levels through their current transaction volume. Suppliers interested in this option may log in to Ariba Network and click on the Service Subscriptions page from the Company Settings menu.
How does Ariba Network determine the master anniversary date for a supplier’s fees?
A supplier’s master anniversary date is the date that supplier first reaches a paying level on Ariba Network; that is, when the supplier reaches the transaction volume and document count chargeability thresholds with at least one customer on Ariba Network within a one-year period. Once that occurs, the following guidelines are used:
Transaction fees: We have found that a supplier’s past usage of Ariba Network is a reliable predictor of their future usage, so we charge based on transaction history. Some suppliers are billed annually for transaction fees and others (including all new or recently onboarded suppliers) are billed quarterly.
Subscription fee: Fees for Ariba Network Bronze, Silver, Gold, and Platinum subscriptions are calculated and billed annually on suppliers’ master anniversary dates, regardless of whether their account is billed annually or quarterly for transaction fees. For the initial subscription term after the supplier first crosses both thresholds, Ariba Network looks at the number of documents that supplier transacted across all customer relationships, for up to three months if available, and annualizes that document count to determine the subscription package level and fee for the next year.
The supplier’s subscription level is then reevaluated each year on their master anniversary date based on the number of documents they transacted during the previous 12 months, regardless of whether the supplier is on an annual or a quarterly transaction fee billing cycle. Subscriptions last for one year, and the subscription level and fee are reevaluated only on the supplier’s master anniversary date.
What is an ANID number, and how does it impact how supplier fees are calculated?
An Ariba Network Identification (ANID) number is a unique identifier of an Ariba Network account. Suppliers may maintain multiple ANIDs for various reasons. For each of these ANIDs, purchase orders and invoices – as well as transaction (monetary) volume – are counted for each customer relationship to determine when the thresholds are reached for supplier fees. Once the supplier reaches the chargeability thresholds in at least one relationship, transaction and subscription fees are assessed across all relationships within the same ANID. Suppliers with multiple ANIDs may roll up their accounts into a “multi-org” parent-child relationship to take advantage of per-relationship caps.
Why might a supplier have to pay now when previously they were transacting for free?
Suppliers who receive their first invoice from SAP Ariba have reached an important e-commerce milestone: they’ve crossed the chargeability thresholds with at least one customer annually via Ariba Network. To maintain their momentum – and Ariba Network relationships their customers have come to rely on – it’s critical that they renew their membership and remit payment before the due date on their invoice to avoid service interruption. Only then can they continue to enjoy the measurable benefits of being an Ariba Network supplier.
If a supplier is renewing their membership, why might their fees be different from last year?
Supplier fees can vary depending on the supplier’s activity level on Ariba Network. Each year, upon the supplier’s subsequent master anniversary date, Ariba Network performs an annual look-back on the number of documents transacted and assigns the supplier account to the appropriate subscription level for the next 12 months. In addition, each year or each quarter, Ariba Network performs an annual look-back to evaluate transaction fees, which are fixed for one quarter or one year.
How can a supplier pay their invoice?
Payment is handled via a web-based process, accessible through the supplier’s Ariba Network account. Only users with Ariba Network administrator privileges will be able to perform the payment process. Here are the steps they should follow:
- Log in to their account
- Click on Company Settings in the upper right-hand corner and select Service Subscriptions from the drop-down menu
- Go to the Billing tab to review any outstanding fees
- Click the Pay Invoice link for any of the subscriptions with payment(s) due
- Follow the instructions for selecting a payment method and accepting the Terms of Use
- Click Submit
Suppliers can pay their membership fees with a credit card, electronic funds transfer (formatted as Fedwire, ACH, or SEPA), or check (payment options vary by region).
What happens if a supplier does not pay their Ariba Network fees?
The supplier’s account will be suspended. They will not be able to use Ariba Network to receive purchase orders, submit invoices, or engage in any transactions, and the supplier’s customers will be notified of their account suspension.
What payment types are accepted for Ariba Network?
It depends on the value of the Ariba Network invoice. In most cases, suppliers can pay their fees with a credit card, electronic funds transfer (formatted as Fedwire, ACH, or SEPA), or check (payment options vary by region). However, for some small invoices in some geographies, we ask that suppliers pay via credit card. This requirement is part of our effort to better meet supplier needs, including offering greater convenience and time savings, as well as protecting suppliers from the risk of not being able to transact with their customers if a payment is more than 30 days late.
Where can suppliers learn more about Ariba Network and supplier fees?
Download datasheet on Subscriptions and Pricing page.
Access support by signing in to their Ariba Network account and/or the regional support contact information listed on their invoice.
Where can I view the terms of use for doing business on Ariba Network as a supplier?
As a supplier, you can view your terms of use at https://service.ariba.com/Authenticator.aw/ad/termsCenter.
How to check who has submitted invoice in Ariba from supplier end?
Unfortunately, we will not be able to determine who has submitted the invoice. We don’t have visibility to supplier account. Usually, its Ariba account administrator and the person who is set up under your Ariba account can submit the invoices. You may check in the invoice history section in changed by field to determine who had submitted the request or last changed the document. Please refer to the master guide/Ariba. Let us know if you have any further issue.
Can invoices prior to today (till go live), be sent thru Ariba?
If you received a PO thru the Ariba network from Cargill, you should be invoicing those transactions in AN. PO's from Cargill that your company received before your companies go live date and are not in AN should be invoiced as you had previously per the instructions on the PO.
If we receive a PO and the price, currency, quantity, additional charges do not match what we plan on invoicing should we NOT ship until we receive an updated PO in Ariba from Cargill?
It is best practices to make sure you receive a PO prior to shipping that is correct and matches what you expect to be paid. There are cases where you may be shipping prior; but those would be cases by case, and you should work with your Cargill buyer if you have a question on a PO.
If the ship to date of a PO is changed from original requested ship to date, does the PO needs to be confirmed again for each change to the delivery date? Sometimes we have multiple changes to the ship date on a single PO.
Yes, the ship to dates and delivery date needs to be updated in AN for every changes in the dates.
Can Supplier invoice for items that are not reflected on a PO?
Cargill PO’s must reflect what a supplier expects to be paid. Cargill does not allow suppliers to invoice for items not on a PO (no Non-Po charges are allowed in AN on Cargill transactions.) If the buyer approves the additional values, they will be added to the PO for the supplier to transact in AN on.
Are shipping charges allowed in the confirmation?
Shipping cannot be added to the confirmation unless the supplier contacts their Cargill buyer who would need to update the PO with shipping and freight costs.
Does Cargill support Credit Invoices/Credit Memos?
Cargill supports Credit Invoices/Credit Memos and Item level credits; price/quantity adjustments on Material orders ONLY.
For credits relating to a Cargill Service PO, suppliers should contact the Buyer for instructions
Ariba Network Key Contacts
| When to Contact | Who to Contact |
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[email protected] |
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Your Cargill buyer or Purchasing Agent in your PO |
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[email protected] |
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[email protected] |
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[email protected] |
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[email protected] |
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[email protected] |
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Ariba Functional Training
