FAQ

Account Types

You can choose your preference with account types to transact with customers digitally while reducing costs. Plus, gain visibility into when you can expect payment from your customers. 

Standard: Basic functionality,  email solution to transact with Cargill POs, confirmations and invoices and is completely free for suppliers.

     Click here : Ariba standard account – Datasheet
     Video : Supplier launchpad - Standard account  

Enterprise account: Advanced capabilities to transform your business with complete Ariba Network functionality and E2E view of the procurement process

     Click here  : Ariba Enterprise account - Datasheet
     Video : Supplier launchpad - Ariba Enterprise account

Integration : Improve efficiency, get paid faster, and do more with less.

      Click here : Integration on Ariba Network

Catalog : Define, validate, and enrich catalog content with enterprise-grade content management tools

     Click here : SAP Ariba Catalog

I don’t know how to login to Ariba network/login credentials are missing

Go to service.ariba.com/. In your first page- you will see a view as shown in the screenshot below

 

The page will be re-directed to below options. Select the appropriate options based on your requirement

In the next page, you would be required to provide appropriate email address

You will receive the instructions in your email to reset the user name/password

How can I access training materials/helpdesk information?

Login to your Ariba account with your existing user ID and password. On your home page, you should be able to see “Help Center” Option in your right hand side top right corner.

You will be directed to the Ariba user exchange community. Use your search criteria and enter the question below. The results will be displayed with all articles/topics related to particular question.

If still you need to connect with helpdesk then use an appropriate option from below.

What is Ariba Network?

As the world’s largest web-based trading community, Ariba Network connects leading global organizations with their trading partners and provides a broad-based platform for all key business collaboration needs. It supports everything from trading partner discovery and e-procurement to e-invoicing and working capital management, allowing participants to buy, sell, and manage cash rapidly and effectively. Ariba Network delivers unparalleled ROI, reach, flexibility, and value to both buyers and suppliers, helping to make business commerce as easy as consumer commerce. Today, more than 4.6 million companies – including more than half of the Global 2000 – use Ariba Network to streamline and automate their collaborative business processes.

Is there a free Ariba Network account for supplier?

Yes, suppliers can use Ariba Network for free with a standard account. The Ariba Network, standard account allows suppliers to transact an unlimited number of documents such as orders; full and partial order confirmation; ship notices; and service entry sheets. For a full list of standard account capabilities, click here

Why would some suppliers need to pay fees to use Ariba Network?

SAP Ariba invests significantly in Ariba Network to ensure it supports more processes and trading partners and offers suppliers more value than any other collaboration product in the industry. This includes providing suppliers with onboarding services and support in multiple languages and locations worldwide, which requires investment from our customers as well. In addition, SAP Ariba bundles value-added functionality, services, and support into subscriptions tailored to suppliers’ level of participation.

How do suppliers obtain access to specific features or services available at their subscription level?

We offer five subscription levels: Premium, Bronze, Silver, Gold, and Platinum. The subscription level each supplier receives is aligned with the financial volume and number of documents they transact on Ariba Network as well as their technology usage. Many of the subscription features and services are available directly on Ariba Network, so suppliers can access them by simply logging in to their accounts. For answers to more specific questions regarding subscription services or billing, suppliers may sign in to their Ariba Network account to contact Support via the Help Center.

How are supplier fees calculated?

To understand how fees are calculated, please visit the subscription and pricing page. There you can select your region from the list of datasheets.

How are “transaction volume” and “document counts” calculated?

Transaction volume is calculated as the total financial value (in the applicable currency), including any taxes such as value-added taxes (VAT), of all non-PO invoices plus the total financial value of all POs (excluding cancelled orders) or all invoices generated from a PO, whichever is greater, sent over Ariba Network for the preceding 12 months. To avoid double counting, PO-based invoices sent via Ariba Network are not included in the transaction volume.

Annual document count is the number of POs and all invoices (both PO-based and non-PO-based invoices) for the preceding 12 months. Order acknowledgements, change orders, advance ship notifications, and settlement/payment remittance advice documents are excluded from the document count; suppliers may transact an unlimited number of these at no cost.

Which documents are included in these annual counts?

Only purchase order and invoice (both PO- and non-PO-based) documents are included in the annual counts.

Is the number of documents a supplier transacts aggregated across all of their customer relationships to qualify them for a subscription?

Once a supplier crosses the thresholds where they are required to pay fees, the subscription level assigned to the supplier is based on their aggregated transacted documents across all customer relationships.

If a supplier has multiple customers on Ariba Network, do they pay for multiple subscriptions?

No. Suppliers are placed into a single subscription that is based on, and applies to, all of their customer relationships.

Is there an option for suppliers to upgrade their subscription to a higher level?

Yes, optional upgrades are available for those suppliers who wish to access Bronze, Silver, Gold, or Platinum features and benefits but do not qualify for those subscription levels through their current transaction volume. Suppliers interested in this option may log in to Ariba Network and click on the Service Subscriptions page from the Company Settings menu.

How does Ariba Network determine the master anniversary date for a supplier’s fees?

A supplier’s master anniversary date is the date that supplier first reaches a paying level on Ariba Network; that is, when the supplier reaches the transaction volume and document count chargeability thresholds with at least one customer on Ariba Network within a one-year period. Once that occurs, the following guidelines are used:

Transaction fees: We have found that a supplier’s past usage of Ariba Network is a reliable predictor of their future usage, so we charge based on transaction history. Some suppliers are billed annually for transaction fees and others (including all new or recently onboarded suppliers) are billed quarterly.

Subscription fee: Fees for Ariba Network Bronze, Silver, Gold, and Platinum subscriptions are calculated and billed annually on suppliers’ master anniversary dates, regardless of whether their account is billed annually or quarterly for transaction fees. For the initial subscription term after the supplier first crosses both thresholds, Ariba Network looks at the number of documents that supplier transacted across all customer relationships, for up to three months if available, and annualizes that document count to determine the subscription package level and fee for the next year.

The supplier’s subscription level is then reevaluated each year on their master anniversary date based on the number of documents they transacted during the previous 12 months, regardless of whether the supplier is on an annual or a quarterly transaction fee billing cycle. Subscriptions last for one year, and the subscription level and fee are reevaluated only on the supplier’s master anniversary date.

What is an ANID number, and how does it impact how supplier fees are calculated?

An Ariba Network Identification (ANID) number is a unique identifier of an Ariba Network account. Suppliers may maintain multiple ANIDs for various reasons. For each of these ANIDs, purchase orders and invoices – as well as transaction (monetary) volume – are counted for each customer relationship to determine when the thresholds are reached for supplier fees. Once the supplier reaches the chargeability thresholds in at least one relationship, transaction and subscription fees are assessed across all relationships within the same ANID. Suppliers with multiple ANIDs may roll up their accounts into a “multi-org” parent-child relationship to take advantage of per-relationship caps.

Why might a supplier have to pay now when previously they were transacting for free?

Suppliers who receive their first invoice from SAP Ariba have reached an important e-commerce milestone: they’ve crossed the chargeability thresholds with at least one customer annually via Ariba Network. To maintain their momentum – and Ariba Network relationships their customers have come to rely on – it’s critical that they renew their membership and remit payment before the due date on their invoice to avoid service interruption. Only then can they continue to enjoy the measurable benefits of being an Ariba Network supplier.

If a supplier is renewing their membership, why might their fees be different from last year?

Supplier fees can vary depending on the supplier’s activity level on Ariba Network. Each year, upon the supplier’s subsequent master anniversary date, Ariba Network performs an annual look-back on the number of documents transacted and assigns the supplier account to the appropriate subscription level for the next 12 months. In addition, each year or each quarter, Ariba Network performs an annual look-back to evaluate transaction fees, which are fixed for one quarter or one year.

How can a supplier pay their invoice?

Payment is handled via a web-based process, accessible through the supplier’s Ariba Network account. Only users with Ariba Network administrator privileges will be able to perform the payment process. Here are the steps they should follow:

• Log in to their account
• Click on Company Settings in the upper right-hand corner and select Service Subscriptions from the drop-down menu
• Go to the Billing tab to review any outstanding fees
• Click the Pay Invoice link for any of the subscriptions with payment(s) due
• Follow the instructions for selecting a payment method and accepting the Terms of Use
• Click Submit

Suppliers can pay their membership fees with a credit card, electronic funds transfer (formatted as Fedwire, ACH, or SEPA), or check (payment options vary by region).

What happens if a supplier does not pay their Ariba Network fees?

The supplier’s account will be suspended. They will not be able to use Ariba Network to receive purchase orders, submit invoices, or engage in any transactions, and the supplier’s customers will be notified of their account suspension.

What payment types are accepted for Ariba Network?

It depends on the value of the Ariba Network invoice. In most cases, suppliers can pay their fees with a credit card, electronic funds transfer (formatted as Fedwire, ACH, or SEPA), or check (payment options vary by region). However, for some small invoices in some geographies, we ask that suppliers pay via credit card. This requirement is part of our effort to better meet supplier needs, including offering greater convenience and time savings, as well as protecting suppliers from the risk of not being able to transact with their customers if a payment is more than 30 days late.

Where can suppliers learn more about Ariba Network and supplier fees?

Download datasheet on Subscriptions and Pricing page.

Access support by signing in to their Ariba Network account and/or the regional support contact information listed on their invoice.

Where can I view the terms of use for doing business on Ariba Network as a supplier?

As a supplier, you can view your terms of use at https://service.ariba.com/Authenticator.aw/ad/termsCenter.

How to check who has submitted invoice in Ariba from supplier end?

Unfortunately, we will not be able to determine who has submitted the invoice. We don’t have visibility to supplier account.  Usually, its Ariba account administrator and the person who is set up under your Ariba account can submit the invoices. You may check in the invoice history section in changed by field to determine who had submitted the request or last changed the document. Please refer to the master guide/Ariba.  Let us know if you have any further issue.

Can invoices prior to today (till go live), be sent thru Ariba?

If you received a PO thru the Ariba network from Cargill, you should be invoicing those transactions in AN.  PO's from Cargill that your company received before your companies go live date and are not in AN should be invoiced as you had previously per the instructions on the PO.

If we receive a PO and the price, currency, quantity, additional charges do not match what we plan on invoicing should we NOT ship until we receive an updated PO in Ariba from Cargill?

It is best practices to make sure you receive a PO prior to shipping that is correct and matches what you expect to be paid.  There are cases where you may be shipping prior; but those would be cases by case, and you should work with your Cargill buyer if you have a question on a PO.

If the ship to date of a PO is changed from original requested ship to date, does the PO needs to be confirmed again for each change to the delivery date? Sometimes we have multiple changes to the ship date on a single PO.

Yes, the ship to dates and delivery date needs to be updated in AN for every changes in the dates. 

Can Supplier invoice for items that are not reflected on a PO?

Cargill PO’s must reflect what a supplier expects to be paid.  Cargill does not allow suppliers to invoice for items not on a PO (no Non-Po charges are allowed in AN on Cargill transactions.) If the buyer approves the additional values, they will be added to the PO for the supplier to transact in AN on. 

Are shipping charges allowed in the confirmation?

Shipping cannot be added to the  confirmation unless the supplier contacts their Cargill buyer who would need to update the PO with shipping and freight costs.

Does Cargill support Credit Invoices/Credit Memos?

Cargill supports Credit Invoices/Credit Memos and Item level credits; price/quantity adjustments on Material orders ONLY.

For credits relating to a Cargill Service PO, suppliers should contact the Buyer for instructions

Cargill Key Contacts for Support

Help With:	Scenarios	Contact:
PO master data quality	Frequent incorrect price not updated Incorrect unit of measure Incorrect description Freight missing PO with ERS Missing final price Deviation not processed	Your Cargill buyer or Purchasing Agent in your PO
Certification exempt form	Need to apply the certification exempt form	Your Cargill buyer or Purchasing Agent in your PO
Missing Payments	Invoice shows as sent or approved in Ariba Network and its over due	[email protected]
Challenges in Ariba Network	Unable to find a PO Have you checked status of your account in Ariba? If suspended, please check this info Help Center Content Item (ariba.com) Unable to perform an Order Confirmation Unable to invoice your PO Unable to submit a credit memo Invoice shows in On Hold status	[email protected]
Catalog queries	Catalog price update Any change required in Catalog	[email protected]
Discuss Payment Term Options	Have a payment term request change	[email protected]
Any change in vendor master data	Vendor Master data updates (company name, contact email, address, bank information, etc.)	[email protected]

 

Is it mandatory to register Ariba Network？

Registration is desirable, as this is Cargill's new guideline. Finalizing your registration on the Ariba Network facilitates the purchasing process for both sides and your participation is very important for the success of this endeavor. Being in line with the most modern purchasing practices makes your company more competitive.

Which documents will go through the Ariba Network? 

Purchase orders, order confirmations, advanced shipping notifications (when applicable).

It is mandatory that all suppliers switch to the Ariba platform? 

Yes, as defined in the Global Supplier Compliance Policy. 

What is Ariba? I received an email saying that I need to register…

Ariba is a collaborative purchasing portal that was used by Cargill to optimize purchasing processes. If you have not registered it, you will receive contact from our Ariba Network implementation team to give you more details and guide you through the registration. If any doubt, send your request to [email protected]

I need to pay to register? 

No, there is no charge involved in creating the standard account. Suppliers will not pay portal fees related to transactions with Cargill with the creation of this new standard account, but be sure to contact the Ariba Network implementation team at [email protected] for more details.

What changes for me? 

Cargill will change the process for sending purchase orders, which will now only be available on the portal and will no longer be sent by e-mail, making access and response simpler.

There is training on how to use the tool? 

Yes, through your Ariba account you can access specific training content. In addition, you will receive invitations to participate in online training sessions taught by an Ariba specialist. All material is also available on the Cargill website.

I will have to install some system / application on my machine? 

No, all information is in the cloud (online). The documents are sent by Cargill and received on the Ariba Network, which is the supplier's portal, accessible from

any internet device (Internet Explorer, Chrome), without the need for any additional installation.

What are the enabling models we will have for suppliers? 

Enterprise and Standard Account	Description	Main features	Target Supplier Profile
Ariba Enterprise Activation	Will complete the functionality of the Ariba Network (AN) to allow Cargill applicants and suppliers an E2E view of the procurement process	Support by the Ariba Network team, integration, visibility of confirmations and invoices, catalogs and a single system to track all transactions. Formal AN registration, fees may apply based on subscription.	Suppliers with high expenses and volume of transactions; Suppliers already registered with AN; Suppliers with technological resources to support the full qualification; Supplier Catalog
Ariba Standard Activation	Basic email solution for Cargill to transact with suppliers without a complete NA record. Free version for use by suppliers, but with limited functionality.	It will not limit the number of document transactions; It does not support external catalog management. Suppliers will only be able to view the 200 most recent PO traded on their Ariba Account.	Suppliers with low expenses and volume of transactions; Suppliers with resistance to fees; Suppliers with limited technological capabilities

 

How can I downgrade my account from paid to free?

What you need to do now is to follow the following steps

1. Access the portal with your Enterprise account; 

2. Save all orders in PDF;

3. Confirm new orders and those are open; 

4. Contact Ariba Support and request the cancellation of the commercial relationship with Cargill. 

After following these steps, send an email to [email protected] informing and requesting rehabilitation on a Standard account. Only then will we be able to redo the rehabilitation process of your company in the Standard account.

Negotiations will be made through the portal? 

You will continue to keep in touch with the buyer and they will make quotations and negotiations. The process will remain the same.

I already answer quotes through the portal, I can use the same account? 

The portal for answering quotes and auctions is called Ariba Sourcing and is used only for this purpose. The Ariba Network portal is a different tool where suppliers have access to receiving and confirming orders sent.

Ariba Sourcing and Ariba Network are different systems, but they can be used with same account.

We are required to change the type of account (Free vs. Paid) if our company has a high number of transactions? 

No, only if it is your company's decision to facilitate order management. 

We must inform Cargill if it is decided to use an account that we already have? 

If your company decides to change your Ariba Network Account from Standard to Enterprise or decides to accept the relationship with a Enterprise account, it is necessary to send an e-mail notifications. 

I can use my free account with other customers? 

Yes, the free account has reduced functionality, but your company will be able to register and transact with other customers for free.

I can manage my headquarters and branches using the same account? 

Yes, if you have a Standard account you can link all Tax ID to just one account. 

Confirmation of orders is mandatory? 

Yes, from now on, purchase orders sent by Cargill via the Ariba Network Portal must be confirmed within 48 hours.

When will we create the account and start trading through the Ariba Network portal? 

As soon as your company receives the first order via the Ariba Network portal.

Today I received my first order, but I don't know how to accept it or what procedure to do from now on. 

You will have access to support material on the Cargill website, on the supplier portal. If you need more help please contact our team [email protected].

I forgot my login and password, how to proceed? 

Access the portal and click on Forgot Username or Password?

  

 

The page will be re-directed to below options. Select the appropriate options based on your requirement.

How many emails can I register to receive purchase orders? 

The portal accepts the registration of up to 5 emails. 

How to change the email to receive purchase orders? 

Access the portal, click on company configuration, after order forwarding. In this last option it will be possible to make the exchange. 

Where can I find more help on using the portal? 

In the upper right corner of the portal you have the option Ariba Support with a specialized team and support material to assist you.

And what are the advantages? 

In addition to facilitating and optimizing all sales processes for Cargill, it strengthens our partnership and even grants you access to Ariba Discovery, which is Ariba's Sourcing tool (free). By creating a profile on Ariba Discovery your company is eligible to receive business proposals from all buyers registered on the Ariba network, including international ones!

With the registration at Ariba Discovery, your company receives a passive investment in advertising and marketing, becoming more comprehensive and competitive, so that whenever a buyer opens a public tender, Ariba Discovery makes a search and if the supplier company fits in the searched items, you will receive an notification so you can send a proposal for free!

Contact the Ariba Network team or email [email protected] for more details.

Once again it is important to highlight that the success of the project comes from a collective effort, it is up to Ariba to call all suppliers and proceed with the negotiation and registration, but their support is essential.

A supplier that does not accept the terms and does not adhere to the new business model, will lose the opportunity to optimize its processes, make them more productive and will be one step behind its competitors.

Thank you and we count on your support!

Ariba Network Key Contacts

When to Contact	Who to Contact
Questions not answered by this site Submit auto generated statements of accounts	[email protected]
Most Invoice Submissions Check the status of a non-Ariba invoice Questions your buyer can't resolve	Financial Team
Update company contact and bank information Escalate an issue	Your Cargill Buyer/Ops Team
Discuss Payment Term Options	Your Cargill buyer

 

 

Account Types

You can choose your preference with account types to transact with customers digitally while reducing costs. Plus, gain visibility into when you can expect payment from your customers. 

Standard: Basic functionality,  email solution to transact with Cargill POs, confirmations and invoices and is completely free for suppliers.

     Click here : Ariba standard account – Datasheet
     Video : Supplier launchpad - Standard account  

Enterprise account: Advanced capabilities to transform your business with complete Ariba Network functionality and E2E view of the procurement process

     Click here  : Ariba Enterprise account - Datasheet
     Video : Supplier launchpad - Ariba Enterprise account

Integration : Improve efficiency, get paid faster, and do more with less.

      Click here : Integration on Ariba Network

Catalog : Define, validate, and enrich catalog content with enterprise-grade content management tools

     Click here : SAP Ariba Catalog

I don’t know how to login to Ariba network/login credentials are missing

Go to service.ariba.com/. In your first page- you will see a view as shown in the screenshot below

 

The page will be re-directed to below options. Select the appropriate options based on your requirement

In the next page, you would be required to provide appropriate email address

You will receive the instructions in your email to reset the user name/password

How can I access training materials/helpdesk information?

Login to your Ariba account with your existing user ID and password. On your home page, you should be able to see “Help Center” Option in your right hand side top right corner.

You will be directed to the Ariba user exchange community. Use your search criteria and enter the question below. The results will be displayed with all articles/topics related to particular question.

If still you need to connect with helpdesk then use an appropriate option from below.

What is Ariba Network?

As the world’s largest web-based trading community, Ariba Network connects leading global organizations with their trading partners and provides a broad-based platform for all key business collaboration needs. It supports everything from trading partner discovery and e-procurement to e-invoicing and working capital management, allowing participants to buy, sell, and manage cash rapidly and effectively. Ariba Network delivers unparalleled ROI, reach, flexibility, and value to both buyers and suppliers, helping to make business commerce as easy as consumer commerce. Today, more than 4.6 million companies – including more than half of the Global 2000 – use Ariba Network to streamline and automate their collaborative business processes.

Is there a free Ariba Network account for supplier?

Yes, suppliers can use Ariba Network for free with a standard account. The Ariba Network, standard account allows suppliers to transact an unlimited number of documents such as orders; full and partial order confirmation; ship notices; and service entry sheets. For a full list of standard account capabilities, click here

Why would some suppliers need to pay fees to use Ariba Network?

SAP Ariba invests significantly in Ariba Network to ensure it supports more processes and trading partners and offers suppliers more value than any other collaboration product in the industry. This includes providing suppliers with onboarding services and support in multiple languages and locations worldwide, which requires investment from our customers as well. In addition, SAP Ariba bundles value-added functionality, services, and support into subscriptions tailored to suppliers’ level of participation.

How do suppliers obtain access to specific features or services available at their subscription level?

We offer five subscription levels: Premium, Bronze, Silver, Gold, and Platinum. The subscription level each supplier receives is aligned with the financial volume and number of documents they transact on Ariba Network as well as their technology usage. Many of the subscription features and services are available directly on Ariba Network, so suppliers can access them by simply logging in to their accounts. For answers to more specific questions regarding subscription services or billing, suppliers may sign in to their Ariba Network account to contact Support via the Help Center.

How are supplier fees calculated?

To understand how fees are calculated, please visit the subscription and pricing page. There you can select your region from the list of datasheets.

How are “transaction volume” and “document counts” calculated?

Transaction volume is calculated as the total financial value (in the applicable currency), including any taxes such as value-added taxes (VAT), of all non-PO invoices plus the total financial value of all POs (excluding cancelled orders) or all invoices generated from a PO, whichever is greater, sent over Ariba Network for the preceding 12 months. To avoid double counting, PO-based invoices sent via Ariba Network are not included in the transaction volume.

Annual document count is the number of POs and all invoices (both PO-based and non-PO-based invoices) for the preceding 12 months. Order acknowledgements, change orders, advance ship notifications, and settlement/payment remittance advice documents are excluded from the document count; suppliers may transact an unlimited number of these at no cost.

Which documents are included in these annual counts?

Only purchase order and invoice (both PO- and non-PO-based) documents are included in the annual counts.

Is the number of documents a supplier transacts aggregated across all of their customer relationships to qualify them for a subscription?

Once a supplier crosses the thresholds where they are required to pay fees, the subscription level assigned to the supplier is based on their aggregated transacted documents across all customer relationships.

If a supplier has multiple customers on Ariba Network, do they pay for multiple subscriptions?

No. Suppliers are placed into a single subscription that is based on, and applies to, all of their customer relationships.

Is there an option for suppliers to upgrade their subscription to a higher level?

Yes, optional upgrades are available for those suppliers who wish to access Bronze, Silver, Gold, or Platinum features and benefits but do not qualify for those subscription levels through their current transaction volume. Suppliers interested in this option may log in to Ariba Network and click on the Service Subscriptions page from the Company Settings menu.

How does Ariba Network determine the master anniversary date for a supplier’s fees?

A supplier’s master anniversary date is the date that supplier first reaches a paying level on Ariba Network; that is, when the supplier reaches the transaction volume and document count chargeability thresholds with at least one customer on Ariba Network within a one-year period. Once that occurs, the following guidelines are used:

Transaction fees: We have found that a supplier’s past usage of Ariba Network is a reliable predictor of their future usage, so we charge based on transaction history. Some suppliers are billed annually for transaction fees and others (including all new or recently onboarded suppliers) are billed quarterly.

Subscription fee: Fees for Ariba Network Bronze, Silver, Gold, and Platinum subscriptions are calculated and billed annually on suppliers’ master anniversary dates, regardless of whether their account is billed annually or quarterly for transaction fees. For the initial subscription term after the supplier first crosses both thresholds, Ariba Network looks at the number of documents that supplier transacted across all customer relationships, for up to three months if available, and annualizes that document count to determine the subscription package level and fee for the next year.

The supplier’s subscription level is then reevaluated each year on their master anniversary date based on the number of documents they transacted during the previous 12 months, regardless of whether the supplier is on an annual or a quarterly transaction fee billing cycle. Subscriptions last for one year, and the subscription level and fee are reevaluated only on the supplier’s master anniversary date.

What is an ANID number, and how does it impact how supplier fees are calculated?

An Ariba Network Identification (ANID) number is a unique identifier of an Ariba Network account. Suppliers may maintain multiple ANIDs for various reasons. For each of these ANIDs, purchase orders and invoices – as well as transaction (monetary) volume – are counted for each customer relationship to determine when the thresholds are reached for supplier fees. Once the supplier reaches the chargeability thresholds in at least one relationship, transaction and subscription fees are assessed across all relationships within the same ANID. Suppliers with multiple ANIDs may roll up their accounts into a “multi-org” parent-child relationship to take advantage of per-relationship caps.

Why might a supplier have to pay now when previously they were transacting for free?

Suppliers who receive their first invoice from SAP Ariba have reached an important e-commerce milestone: they’ve crossed the chargeability thresholds with at least one customer annually via Ariba Network. To maintain their momentum – and Ariba Network relationships their customers have come to rely on – it’s critical that they renew their membership and remit payment before the due date on their invoice to avoid service interruption. Only then can they continue to enjoy the measurable benefits of being an Ariba Network supplier.

If a supplier is renewing their membership, why might their fees be different from last year?

Supplier fees can vary depending on the supplier’s activity level on Ariba Network. Each year, upon the supplier’s subsequent master anniversary date, Ariba Network performs an annual look-back on the number of documents transacted and assigns the supplier account to the appropriate subscription level for the next 12 months. In addition, each year or each quarter, Ariba Network performs an annual look-back to evaluate transaction fees, which are fixed for one quarter or one year.

How can a supplier pay their invoice?

Payment is handled via a web-based process, accessible through the supplier’s Ariba Network account. Only users with Ariba Network administrator privileges will be able to perform the payment process. Here are the steps they should follow:

• Log in to their account
• Click on Company Settings in the upper right-hand corner and select Service Subscriptions from the drop-down menu
• Go to the Billing tab to review any outstanding fees
• Click the Pay Invoice link for any of the subscriptions with payment(s) due
• Follow the instructions for selecting a payment method and accepting the Terms of Use
• Click Submit

Suppliers can pay their membership fees with a credit card, electronic funds transfer (formatted as Fedwire, ACH, or SEPA), or check (payment options vary by region).

What happens if a supplier does not pay their Ariba Network fees?

The supplier’s account will be suspended. They will not be able to use Ariba Network to receive purchase orders, submit invoices, or engage in any transactions, and the supplier’s customers will be notified of their account suspension.

What payment types are accepted for Ariba Network?

It depends on the value of the Ariba Network invoice. In most cases, suppliers can pay their fees with a credit card, electronic funds transfer (formatted as Fedwire, ACH, or SEPA), or check (payment options vary by region). However, for some small invoices in some geographies, we ask that suppliers pay via credit card. This requirement is part of our effort to better meet supplier needs, including offering greater convenience and time savings, as well as protecting suppliers from the risk of not being able to transact with their customers if a payment is more than 30 days late.

Where can suppliers learn more about Ariba Network and supplier fees?

Download datasheet on Subscriptions and Pricing page.

Access support by signing in to their Ariba Network account and/or the regional support contact information listed on their invoice.

Where can I view the terms of use for doing business on Ariba Network as a supplier?

As a supplier, you can view your terms of use at https://service.ariba.com/Authenticator.aw/ad/termsCenter.

How to check who has submitted invoice in Ariba from supplier end?

Unfortunately, we will not be able to determine who has submitted the invoice. We don’t have visibility to supplier account.  Usually, its Ariba account administrator and the person who is set up under your Ariba account can submit the invoices. You may check in the invoice history section in changed by field to determine who had submitted the request or last changed the document. Please refer to the master guide/Ariba.  Let us know if you have any further issue.

Can invoices prior to today (till go live), be sent thru Ariba?

If you received a PO thru the Ariba network from Cargill, you should be invoicing those transactions in AN.  PO's from Cargill that your company received before your companies go live date and are not in AN should be invoiced as you had previously per the instructions on the PO.

If we receive a PO and the price, currency, quantity, additional charges do not match what we plan on invoicing should we NOT ship until we receive an updated PO in Ariba from Cargill?

It is best practices to make sure you receive a PO prior to shipping that is correct and matches what you expect to be paid.  There are cases where you may be shipping prior; but those would be cases by case, and you should work with your Cargill buyer if you have a question on a PO.

If the ship to date of a PO is changed from original requested ship to date, does the PO needs to be confirmed again for each change to the delivery date? Sometimes we have multiple changes to the ship date on a single PO.

Yes, the ship to dates and delivery date needs to be updated in AN for every changes in the dates. 

Can Supplier invoice for items that are not reflected on a PO?

Cargill PO’s must reflect what a supplier expects to be paid.  Cargill does not allow suppliers to invoice for items not on a PO (no Non-Po charges are allowed in AN on Cargill transactions.) If the buyer approves the additional values, they will be added to the PO for the supplier to transact in AN on. 

Are shipping charges allowed in the confirmation?

Shipping cannot be added to the  confirmation unless the supplier contacts their Cargill buyer who would need to update the PO with shipping and freight costs.

Does Cargill support Credit Invoices/Credit Memos?

Cargill supports Credit Invoices/Credit Memos and Item level credits; price/quantity adjustments on Material orders ONLY.

For credits relating to a Cargill Service PO, suppliers should contact the Buyer for instructions

Ariba Network Key Contacts

When to Contact	Who to Contact
Ariba queries(account activation/deactivation; PO processing: order confirmation, invoice, credit memo submission; missing PO)	[email protected]
Any queries with respect to price changes and/or       information regarding a specific purchase order.	Procurement Buying team noted on the PO
All catalogue queries should be directed to	Catalogue team
Submit auto generated statements of accounts Statement of Account Reconciliation request  Update the company contact and banking information  Check Invoice(s) status queries of received Ariba Invoices or/and  request remittance details	[email protected]
Escalate a problem related to payment of received Ariba invoice(s) Vendor Master data updates (company name, contact email, address, bank information, etc)​	[email protected]

 

Is registration required ?

It is Cargill's intention and expectation that all of its suppliers use the Ariba tool and register with it . The record in Ariba Network facilitates the process of buying for both parties and their participation is very important for the success of this effort .

What documents will by Ariba Network?

Orders of purchase , confirmations of orders , notifications of delivery advanced ( when applicable ).

Is it mandatory that all the suppliers change to the platform Ariba?

Yes , as defined in the policy global compliance of suppliers .

What is Ariba? I received one e - mail saying you have to register.

Ariba is a portal for purchasing cooperative that has been hired by Cargill to optimize the processes of purchase . If you still have not received , our team of implementation of Ariba Network will communicate with you to provide more details and guide you to through of the record . If you have any questions , please send your request to [email protected].

Do I have to pay to register ?

No, to create one account Standard is not required to pay any . The providers do not pay the fees of the portal relating to the transactions of Cargill and the creation of this new account . Be sure to communicate with the team of implementation of Ariba Network in [email protected] to get more details .

What changes for me ?

Change the process of shipping of orders of purchase , which now only be available in the Ariba website. The orders of purchase and will not be sent by e - mail , which will simplify the access and response .

Is there training to use the tool ?

Yes , and through of your account Ariba can access content of training specific , and also receive invitations to attend a session of training online brindadas by an expert Ariba. All material is also available on the Cargill website.

Will I have to install any system / application on my computer ?

No, it is not necessary to install any system and / or application on your computer . Cargill sends the documents and receives in Ariba Network, on which the supplier can access this from any device with access to Internet (Internet Explorer, Chrome). NOTE: By this instruction , not Cargill is offering contract , or making offer any either offer or invited to bid on the product SAP Ariba and / or other related to the same , and / or mentioned in the present . It leaves evidence that this instruction is only one text aimed to describe the changes overall in the process of purchasing Cargill and linking with suppliers who have decided to do a through from the server Ariba.    

What are the models enablers that have for suppliers ?

 

Enterprise and Standard Account	Description	Main features	Target Supplier Profile
Ariba Enterprise Activation	Will complete the functionality of the Ariba Network (AN) to allow Cargill applicants and suppliers an E2E view of the procurement process	Support by the Ariba Network team, integration, visibility of confirmations and invoices, catalogs and a single system to track all transactions. Formal AN registration, fees may apply based on subscription.	Suppliers with high expenses and volume of transactions; Suppliers already registered with AN; Suppliers with technological resources to support the full qualification; Supplier Catalog
Ariba Standard Activation	Basic email solution for Cargill to transact with suppliers without a complete NA record. Free version for use by suppliers, but with limited functionality.	It will not limit the number of document transactions; It does not support external catalog management. Suppliers will only be able to view the 200 most recent PO traded on their Ariba Account.	Suppliers with low expenses and volume of transactions; Suppliers with resistance to fees; Suppliers with limited technological capabilities

 

* It requires prior acceptance of the supplier of terms and conditions . It is the exclusive responsibility of the provider 's subscription to a account Enterprise.

How can I downgrade my account from paid to free?

What you need to do now is to follow the following steps

1. Access the portal with your Enterprise account; 

2. Save all orders in PDF;

3. Confirm new orders and those are open; 

4. Contact Ariba Support and request the cancellation of the commercial relationship with Cargill. 

After following these steps, send an email to [email protected] informing and requesting rehabilitation on a Standard account. Only then will we be able to redo the rehabilitation process of your company in the Standard account.

When creating an account , it appears that there may be other existing accounts . How to proceed ?

If this screen has appeared , it means that your company may have registered at some point 

If you do not want to use an existing account for your company , proceed to create the new account by clicking here :

But if you want to check possible existing accounts , follow the step below :

1. Click on edit accounts 

2. This screen appears after clicking

3. If you have found that any of the following accounts are for your company and you want to use the existing account, right - click on " Actions " and then on "View Profile "

4. On this screen , please click on the button " Manager of contacts "

5. After clicking this button, you will see the email address corresponding to the account :  

6. If you recognize this email address as that of your company , you can get in contact it to through Ariba on this page , or contact internally through your company 

7. If the administrator of your account does not know the details to start an Ariba Network session, you can use " Problemas de accesso " on the Ariba home page https://www.ariba.com/es 

What is the procedure for sending invoices ? Will it be done through the portal?

The process of delivery of bills remains the same . The portal will only be used to receive and confirm requests.

Will the negotiations be carried out through the portal?

No. The process and negotiation of purchase sales will remain the same , that is to say , through contact with the buyer of Cargill, who quote and negotiate.

I already answer quotes through the portal. Can I use the same account ?

The portal for responding to quotes and auctions is called Ariba Sourcing and is used for this purpose only . Ariba Network portal is a different tool where the providers have access to the receipt and confirmation of orders shipped . Ariba Sourcing and Ariba Network are different platforms.

Are we required to change the type of account (free versus pay ) if our company has a large number of transactions ?

No, only if it is your business decision in order to facilitate the management of orders.

Should we notify Cargill if we decide to use an account we already have?

If your company decides to change its Ariba Network Account from Standard to Enterprise or decides to accept the relationship with an Enterprise account, we recommend sending an e - mail informing Cargill because it requires additional configurations on the part of Cargill.

Can I use my free account with other customers?

Yes , the free account has reduced functionality, but your company will be able to register and transact with other customers for free.

Can I manage my headquarters and my branches or subsidiaries with the same account ?

Yes , you can enter the portal from any branch with the same username and password.

Is confirmation of orders mandatory?

Yes, from now on, purchase orders sent by Cargill via the Ariba Network Portal must be confirmed within 48 hours.

When will we create the account and start trading through the Ariba Network portal? 

As soon as the company receives the first order to through the Ariba Network portal. NOTE: By this instruction , not Cargill is offering contract , or making offer any either offer or invited to bid on the product SAP Ariba and / or other related to the same , and / or mentioned in the present . It leaves evidence that this instruction is only one text aimed to describe the changes overall in the process of purchasing Cargill and linking with suppliers who have decided to do a through from the server Ariba.

Today I received my first request , but do not know how to accept it or what procedure from now on.  

For more information and support material visit the Cargill website. If you need more help , contact with our team [email protected].

I forgot my name of user and password , what should I do?

Access to the portal and click on problems starting session? 

How many e-mails I can register to receive orders for purchase?   

The portal accepts the registration of up to 5 e-mails. 

How do I change the e-mail to receive purchase orders? 

Access the portal, click on company configuration, after order forwarding. In this last option it will be possible to change the email address. 

Where I can find more help for using the portal?  

In the corner top right of the portal, you have the option of Support Ariba a computer specialist and material support to help .

What are the advantages of using this system?   

This system facilitates and optimizes all the processes of sales for Cargill, and strengthens the relationship between supplier and customer . Thank you and we count on your support ! 

 

Ariba Network Key Contacts

When to Contact	Who to Contact
Ariba queries.	[email protected]
Any queries with respect to price changes and/or       information regarding a specific purchase order.	Your Cargill buyer
All Catalog queries should be directed to	The Catalogs Team
Submit auto generated statements of accounts	[email protected]
Update company contact and bank information Questions your buyer can't resolve	The Financial Team
Discuss Payment Term Options	Your Cargill buyer