Review Supplier Central
Your question or concern may be answered by information in Supplier Central. Visit our main landing page for some common needs and concerns. We encourage suppliers to visit Supplier Central regularly, particularly the Announcements section, to stay aware of changes to processes and policies.
Reach Out to your Buyer
The contact information for your Cargill buyer should be on each PO or email authorizing the purchasing event. Suppliers should direct confirmations, questions, and/or information regarding a specific PO or purchasing event to the Cargill contact listed on the PO.
NOTE: Buyers do not answer questions related to past due payments or settlements from Cargill; those inquiries should be directed to Vendor Support (see below).
Still have an issue? Contact Vendor Support
Contact Vendor Support by emailing [email protected] for all concerns related to:
Issues with past due payment
Requests for or questions about remittance notices
General invoice inquiries
What can I expect when I contact Vendor Support?
You will get an email confirming we received your inquiry. You can expect auto response email from the Vendor Support email box to the email that the inquiry was sent from. The auto response will tell you what to expect and give guidance for you in managing your inquiry. If you do not receive this response please verify you have emailed to the correct email, or check your junk email files and take corrective action for future email responses to be received.
General guidelines for submitting inquiries to Vendor Support
Email your Inquiries! Cargill’s preferred method of communication is email
Ask one type of question per inquiry. For example, do not submit a past due payment inquiry with act of reconciliation. Similarly, be sure to send a separate inquiry for each business you support.
Give us as much information as possible. Fill in ALL of the information in the pre-populated email and attaching all supporting documents.
Read the responses you receive from Vendor Support and follow directions. If information is requested from Vendor Support, please send it back attached to the inquiry email chain per the instructions (do not submit requested information via a new email chain).
Manage your own inquiries. Cargill employees should not be filing inquiries on your behalf.
Avoid CCing other email addresses on your inquiries unless Vendor Support specifically requests that you do so. Vendor Support will only respond to the supplier email that submitted the inquiry.
Send each inquiry once, using the same email chain for back and forth communication. New emails create duplications that can be confusing and will create extra work for Vendor Support and a possible delay in them responding to you.
Please do not forward Marketing/ Promotional mails.
Guidelines when submitting past due inquiries
Include invoice copies or related documentation (i.e. act of acceptance, letter to refund as applicable) so Vendor Support can respond efficiently to the request.
Remember that Vendor Support only reviews past due balances. Past due is defined by the payment terms on a PO or purchase agreement unless otherwise defined by your contact at Cargill. Payment inquiries for payments that are not yet due will be rejected back to the supplier.
Guidelines for submitting inquiries about payment/credit discrepancies
If a response from Vendor Support shows a partial payment has been made and you need clarification on the difference, respond to Vendor Support with a request for an accounting of the difference so that you can apply the payment correctly and clear the difference as required.
Guidelines for submitting Statements of Accounts to Cargill
PLEASE NOTE Vendor Support only reviews past due balances. Past due is defined by the payment terms on a PO or purchase agreement unless otherwise defined by your contact at Cargill. Payment inquiries for payments that are not yet due will be rejected back to the supplier.
Cargill works to review all statement of accounts submitted to Vendor Support but cannot guarantee this in all cases. Suppliers should submit past due payment inquiries per the guidelines above.