Review Supplier Central
Your question or concern may be answered by information in Supplier Central. Visit our main landing page for some common needs and concerns. We encourage suppliers to visit Supplier Central regularly, particularly the Announcements section, to stay aware of changes to processes and policies.
Reach Out to Your Buyer
The contact information for your Cargill buyer should be on each PO or email authorizing the purchasing event. Suppliers should direct confirmations, questions, and/or information regarding a specific PO or purchasing event to the Cargill contact listed on the PO.
NOTE: Buyers do not answer questions related to past due payments or settlements from Cargill; those inquiries should be directed to Supplier Relations (see below).
Still have an issue? Contact Supplier Relations
Contact Supplier Relations by emailing [email protected] or 0800-227-4455 (option 2 ) for all concerns related to:
Issues with past due payment
Questions about tax withholding
Payments reports or statements
For requests to update company information, including address, contact, or bank information –Contact your buyer to proceed with the update needed.
What can I expect when I contact Supplier Relations?
You will get an email confirming we received your inquiry with an incident number. You can expect auto response email from the Supplier Relations email box to the email that the inquiry was sent from. The auto response will tell you what to expect and give guidance for you in managing your inquiry. If you do not receive this response please verify you have emailed to the correct email, or check your junk email files and take corrective action for future email responses to be received.
Cargill Supplier Relations register all inquiries in an incident management system, which assigns a ticket number to each inquiry
Once you have your ticket number, please follow these KEY tips:
Please reply to the response from Supplier Relations with the ticket # in the subject line for any follow up communications. DO NOT change the subject line or email address. This will ensure that duplicate inquiries aren’t created for the same issue. It also will ensure that your response routes to the staff member working the ticket and helps with expediting responses.
Do not submit invoices with your inquiry if you are ERS enabled with a Cargill location. Instead, please provide only an SAP PO#, or Supporting documents (packing slips, proof of delivery, order confirmation, or similar)
Guidelines when submitting past due inquiries
Include invoice copies or related documentation (i.e. packing slip, bill of lading, or remittance notice, as applicable) so Supplier Relations can respond efficiently to the request.
Guidelines for submitting inquiries about payment/credit discrepancies
If a response from Supplier Relations shows a partial payment has been made and you need clarification on the difference, respond to Supplier Relations with a request for an accounting of the difference so that you can apply the payment correctly and clear the difference as required.
Guidelines for submitting inquiries relating to remittance notices or pay application
When asking for remittance notice or payment application information please supply:
Date of payment
If additional information is needed on a Remittance notice you have received from Cargill, please provide a copy of the remittance notice to us for reference.