Invoicing - LATAM - Central America

Overview

We value our partnerships with our suppliers and are committed to making it simple to do business with Cargill. We understand how important it is for our suppliers to get paid in a timely manner, so we urge you to carefully go through the instructions on how to create and submit an invoice to avoid any errors that may result in payment delays.          

Cargill does not process invoices submitted by fax or postal service in most countries, and strongly recommends using electronic means (eInvoice where applicable or email) to ensure speedy payment. Though paper invoicing remains an option in some regions, we recommend using electronic options where legally allowed so that to we can process your invoice swiftly.

ARIBA NETWORK NOTE: Some of the specific content in this section may not be applicable for Cargill Ariba Network (AN) Transactions.  Please refer to the Ariba Network section of Supplier Central for information on AN transactions. 

Invoice Status

For Ariba related invoices, check the Ariba portal for the status. 

For all other invoices contact [email protected].You will receive a ticket number immediately, and a correspondence from supply relations within three business days. Be sure to submit a new email to receive a new ticket number for each invoice inquiry. Emails referencing closed ticket numbers or without ticket numbers will not receive a response.

LEGAL / TAX NOTE: The information in this section isn’t intended to provide guidance on Legal/Tax requirements. Understanding and complying with Legal/Tax requirements remains the responsibility of suppliers. We also have not provided an exhaustive list of requirements for transacting with Cargill. There may be other requirements specific to your transaction.

Where to Submit an Invoice

Invoices must be submitted according to instructions from the Business Unit.

Most frequent errors we see regarding supplier invoice submission

1. No Cargill Contact Name

2. No reference to or incorrect Cargill PO #

3. Invoice submitted to incorrect location

TIP: If you are uncertain about how, if, or where you should be submitting an invoice to Cargill, please verify instructions from the PO or with your Cargill contact or buyer.

Review Supplier Central

Your question or concern may be answered by information in Supplier Central. Visit our main landing page for some common needs and concerns. We encourage suppliers to visit Supplier Central regularly, particularly the Announcements section, to stay aware of changes to processes and policies.

Reach Out to Your Buyer

The contact information for your Cargill buyer should be on each PO or email authorizing the purchasing event. Suppliers should direct confirmations, questions, and/or information regarding a specific PO or purchasing event to the Cargill contact listed on the PO.

NOTE: Buyers do not answer questions related to past due payments or settlements from Cargill; those inquiries should be directed to Supplier Relations (see below).

Still have an issue? Contact Supplier Relations

Contact Supplier Relations by emailing for all concerns related to:   

• Issues with past due payment

• Requests for or questions about remittance notices

• For requests to update company information, including address, contact, or bank information 

Nicaragua: [email protected]

Guatemala: [email protected]

Honduras : [email protected]

Costa Rica: [email protected]

What can I expect when I contact Supplier Relations?

• You will get an email confirming we received your inquiry with an incident number. You can expect auto response email from the Supplier Relations email box to the email that the inquiry was sent from.   The auto response will tell you what to expect and give guidance for you in managing your inquiry.  If you do not receive this response please verify you have emailed to the correct email, or check your junk email files and take corrective action for future email responses to be received.

• Cargill Supplier Relations register all inquiries in an incident management system, which assigns a ticket number to each inquiry

Once you have your ticket number, please follow these KEY tips:

• Please reply to the response from Supplier Relations with the ticket # in the subject line for any follow up communications. DO NOT change the subject line or email address. This will ensure that duplicate inquiries aren’t created for the same issue. It also will ensure that your response routes to the staff member working the ticket and helps with expediting responses.

General guidelines for submitting inquiries to Supplier Relations

• Email your Inquiries!  Cargill’s preferred method of communication is email.  Do not call Supplier Relations unless you have been specifically directed to do so.

• Ask one type of question per inquiry.  If you have any other questions with any other invoice that you did not include in your initial email, please send a new email, so that the respective ticket number can be generated.

• Give us as much information as possible. 

• Read the responses you receive from Supplier Relations and follow directions. If information is requested from Supplier Relations, please send it back attached to the inquiry email chain per the instructions (do not submit requested information via a new email chain).

• Manage your own inquiries. Cargill employees should not be filing inquiries on your behalf.

• Avoid CCing other email addresses on your inquiries unless Supplier Relations specifically requests that you do so. Supplier Relations will only respond to the supplier email that submitted the inquiry. 

• Please avoid CCing Supplier Relations if your query intended for Supplier Relations as it will not generate Ticket. Supplier Relations should be in “TO” Field.

• Send each inquiry once, using the same email chain for back and forth communication.  New emails create duplications that can be confusing and will create extra work for Supplier Relations and a possible delay in them responding to you.

• Please do not forward Marketing/ Promotional mails as this will generate tickets.

Guidelines when submitting past due inquiries

• Include invoice copies or related documentation (i.e. packing slip, bill of lading, or remittance notice, as applicable) so Supplier Relations can respond efficiently to the request.

• Remember that Supplier Relations only reviews past due balances. Past due is defined by the payment terms on a PO or purchase agreement unless otherwise defined by your contact at Cargill. 

Guidelines for submitting inquiries about payment/credit discrepancies

If a response from Supplier Relations shows a partial payment has been made and you need clarification on the difference, respond to Supplier Relations with a request for an accounting of the difference so that you can apply the payment correctly and clear the difference as required.

Guidelines for inquiries relating to remittance notices or pay application

When asking for remittance notice or payment application information please supply:

• Cargill payment number

• Date

• Amount

If additional information is needed on a Remittance notice you have received from Cargill, please provide a copy of the remittance notice to us for reference.

Guidelines for submitting Statements of Accounts to Cargill

• Email Us   

• Statements of Accounts must include the following information:

  • Invoice number (when applicable)

  • Date

  • Amount

  • Cargill purchase order

  • Cargill location

PLEASE NOTE Supplier Relations only reviews past due balances. Past due is defined by the payment terms on a PO or purchase agreement unless otherwise defined by your contact at Cargill. Payment inquiries for payments that are not yet due will be rejected back to the supplier.

Cargill works to review all statement of accounts submitted to Supplier Relations but cannot guarantee this in all cases.  Suppliers should submit past due payment inquiries per the guidelines above.

What information should I include on the invoice?

Click the Requirements tab display the information that is required on all invoices to ensure timely payment processing and avoidance of manual review.

NOTE: For suppliers who have been upgraded to SAP, it is especially critical that the values you submit on your invoice match the corresponding values on your PO.

What are the invoice submission and format requirements that I need to follow?

Click on the Requirements tab to view submission and format requirements.

Where should I submit the invoice?

Please follow your Business Unit’s instruction to submit invoices and deliver the invoice to Business Unit User.

What should I do if I have sent an invoice and payment appears to be delayed?

Invoices may be disputed for any of a number of reasons and will always be sent back to the supplier email address along with the reasons the invoice is being disputed. Below are a few examples. Please contact Supplier relations via email if one of these situations applies to your invoice:

• No Purchase Order number quoted on the invoice (Contact your Cargill Buyer)

• Purchase Order number quoted is now completely utilized

• Purchase Order number does not match Cargill’s issued order

• Purchase Order number does not match the description/dates on the invoice

• Unit of measurement and unit price on Invoice not matching with Purchase order

• Delay in Cargill receiving Goods or Services

• No invoice number quoted

What do I do if I can’t meet all the requirements for invoice submission?

Please see the Supplier Queries tab for instructions.