Review Supplier Central
Your question or concern may be answered by information in Supplier Central. Visit our main landing page for some common needs and concerns. We encourage suppliers to visit Supplier Central regularly, particularly the Announcements section, to stay aware of changes to processes and policies.
Reach Out to Your Buyer
The contact information for your Cargill buyer should be on each PO or email authorizing the purchasing event. Suppliers should direct confirmations, questions, and/or information regarding a specific PO or purchasing event to the Cargill contact listed on the PO.
NOTE: Buyers do not answer questions related to past due payments or settlements from Cargill; those inquiries should be directed to Supplier Relations (see below).
Still have an issue? Contact Supplier Relations
Contact Supplier Relations by emailing for all concerns related to:
Issues with past due payment
Requests for or questions about remittance notices
For requests to update company information, including address, contact, or bank information
Nicaragua: [email protected]
Guatemala: [email protected]
Honduras : [email protected]
Costa Rica: [email protected]
What can I expect when I contact Supplier Relations?
You will get an email confirming we received your inquiry with an incident number. You can expect auto response email from the Supplier Relations email box to the email that the inquiry was sent from. The auto response will tell you what to expect and give guidance for you in managing your inquiry. If you do not receive this response please verify you have emailed to the correct email, or check your junk email files and take corrective action for future email responses to be received.
Cargill Supplier Relations register all inquiries in an incident management system, which assigns a ticket number to each inquiry
Once you have your ticket number, please follow these KEY tips:
General guidelines for submitting inquiries to Supplier Relations
Email your Inquiries! Cargill’s preferred method of communication is email. Do not call Supplier Relations unless you have been specifically directed to do so.
Ask one type of question per inquiry. If you have any other questions with any other invoice that you did not include in your initial email, please send a new email, so that the respective ticket number can be generated.
Give us as much information as possible.
Read the responses you receive from Supplier Relations and follow directions. If information is requested from Supplier Relations, please send it back attached to the inquiry email chain per the instructions (do not submit requested information via a new email chain).
Manage your own inquiries. Cargill employees should not be filing inquiries on your behalf.
Avoid CCing other email addresses on your inquiries unless Supplier Relations specifically requests that you do so. Supplier Relations will only respond to the supplier email that submitted the inquiry.
Please avoid CCing Supplier Relations if your query intended for Supplier Relations as it will not generate Ticket. Supplier Relations should be in “TO” Field.
Send each inquiry once, using the same email chain for back and forth communication. New emails create duplications that can be confusing and will create extra work for Supplier Relations and a possible delay in them responding to you.
Please do not forward Marketing/ Promotional mails as this will generate tickets.
Guidelines when submitting past due inquiries
Include invoice copies or related documentation (i.e. packing slip, bill of lading, or remittance notice, as applicable) so Supplier Relations can respond efficiently to the request.
Remember that Supplier Relations only reviews past due balances. Past due is defined by the payment terms on a PO or purchase agreement unless otherwise defined by your contact at Cargill.
Guidelines for submitting inquiries about payment/credit discrepancies
If a response from Supplier Relations shows a partial payment has been made and you need clarification on the difference, respond to Supplier Relations with a request for an accounting of the difference so that you can apply the payment correctly and clear the difference as required.
Guidelines for inquiries relating to remittance notices or pay application
When asking for remittance notice or payment application information please supply:
Cargill payment number
If additional information is needed on a Remittance notice you have received from Cargill, please provide a copy of the remittance notice to us for reference.
Guidelines for submitting Statements of Accounts to Cargill
PLEASE NOTE Supplier Relations only reviews past due balances. Past due is defined by the payment terms on a PO or purchase agreement unless otherwise defined by your contact at Cargill. Payment inquiries for payments that are not yet due will be rejected back to the supplier.
Cargill works to review all statement of accounts submitted to Supplier Relations but cannot guarantee this in all cases. Suppliers should submit past due payment inquiries per the guidelines above.