FAQs

I am a Global Diverse Supplier (51% woman or minority owned). Can I still register as Diverse Supplier in your portal?

Yes you can register. Cargill looks for diverse opportunities in the US and other parts of the world. Note today we recognize WeConnect International as our international partner for Women Owned Businesses.

When will I be contacted?

After all steps are completed, you will receive an e-mail acknowledging that you have completed the registration process and have been added to our diverse supplier database. No further contact will be provided to confirm completed registration.

How can I update my information?

Once you are registered, you can log onto http://cargill.suppliergateway.com at any time.

I’ve registered… Now what?

Acceptance into our supplier diversity registration does not guarantee business or opportunity. Cargill will use the database to search for potential suppliers on an as-needed basis. We encourage all suppliers to learn as much about Cargill and our many businesses as possible.

What do I do with an Invitation to Register?

If you receive an invitation to registration, make sure that you complete the registration via the registration email ONLY.

How long will my registration be valid?

A valid, up-to-date certification is required to participate in our system. It is up to you to keep the certification valid.

How does Cargill’s Supplier Diversity team work within Cargill’s procurement process?

The Supplier Diversity team advocates and supports diverse suppliers from within. Through attending events where diverse suppliers and certifying organizations are invited, Supplier Diversity helps identify suppliers and begins developing the relationship in anticipation of future procurement opportunities.

What if I have registered but have not been contacted for an opportunity?

Registration does not guarantee business; however, as long as your company has quality products and services that could meet our needs, following this process increases the likelihood of your business being considered by our procurement professionals.

What if I am not a diverse supplier?

In order to work with Cargill’s Tier 1 supplier diversity program, it is encouraged that you are a certified diverse supplier; however, if you are a high-quality supplier with well-developed diverse suppliers in your own supply chain, you may qualify through our Tier 2 program.

What is a Tier 2 program?

We maximize and multiply diversity within our supply chain through our Tier 2 program. A Tier 2 supplier is the company that provides Cargill’s Tier 1 (Prime) supplier with products or services that will be provided to the end user. The Tier 2 company’s service or product does not have to be sold directly to Cargill for the spend to be counted in Cargill’s Tier 2 program.

I have a question about the Supplier Gateway that isn’t answered here.

Additional FAQs related to specific portal issues such as user IDs, passwords and more can be found at the portal directly here. Please fill out this inquiry for any other questions or concerns not previously addressed.

What is changing about invoice submission requirements?

As part of a Cargill global initiative to standardize and optimize our systems and processes, we are reinforcing compliance with our invoice submission requirements, including having a valid PO when required. Following our policies and processes will allow invoices to be routed efficiently through our systems, resulting in consistent on-time payments.

This means that unless an exemption applies (see the Exempt Category list), we will require a PO number on every invoice submitted. Invoices received by the Accounts Payable team without a valid PO number will not be paid and the supplier will be notified of non-compliance. The non-compliance notification will be sent to the submitter’s email address / supplier’s registered email id.

Why is this requirement being implemented?

The PO requirement aims to improve the efficiency of Cargill’s Accounts Payable team and thus enable us to improve our ability to pay your invoices on time. It ensures that Cargill pays only for goods, services and works that have been properly ordered and authorized. It also ensures invoices received by the Accounts Payable team can be processed efficiently to minimize delay to suppliers and contractors.

Does this change apply to all the plants that I do business with?

This policy applies to all plants, unless an exemption applies (see Exemption question).

Are there any exemptions to the PO requirement?

There are some pre-approved situations that do not require a PO, such as charity donations, corporate card provider payments, insurance payments, etc. Click here to view list of exemptions.

What is expected from suppliers?

We request that you ensure that a valid PO number is mentioned on the Invoice before it is submitted to Cargill for payment. If the PO number is not clearly indicated on your invoice, payments might be delayed or the invoice rejected. If you do business across multiple Cargill plants / locations, you need to understand if a different PO is required for the system used in each plant / location. Click here to learn more.

When does the PO requirement take effect?

The PO requirement will apply to orders placed on or after 1st December, 2019, and invoices received on or after this date. In case there is any change to this effective date, you will be notified in advance.

What should I do if I don’t have a PO?

If you have not received a PO or written purchase authorization, please reach out to your Cargill contact (buyer) to confirm the Attn Line (if applicable), Cargill bill to, and PO # (if applicable), and to receive instructions for submitting an invoice without a PO.

What is the correct PO number sequence/format?

SAP PO numbers are 10-digits long and follow one of the numbering range sequences as shown below:

SAP Instance	PO Number Range
TC1	1*********
TCL	6*********
TC2	4*********
TCD	5*********
TCA	7*********
TCC	3*********

Other ERP Instance	PO Number Range
Maximo 7.6	various 8 digits
A-force	various 8 digits
Ariba P2P	Country abbreviation (e.g. GB) + cost center +8 digits

 

What systems are affected by the PO requirement?

Cargill uses JDE and SAP to generate payments to suppliers. Purchasing events managed on SAP require a PO. While purchasing events managed through the JDE system generally do not require a PO, specific details are required, such as the Attention Line.  Please refer to the “How payment systems (JDE and SAP) affect invoicing” section in the invoice submission requirements on Supplier Central for more information about SAP and JDE requirements.

Is it possible to continue to receive PO numbers by phone?

In the case of emergencies, yes.  However, you still need to obtain a purchase order document and ensure you provide the quoted purchase order number on your invoice.

What if I am asked to provide goods and / or services in an emergency?

In situations where an urgent order is needed, it is possible to prioritize the creation of a purchase order number. Be sure to coordinate with your Cargill contact to follow the emergency order procedure they provide.

Where can I get more information about the PO requirement?

Click here more information about the PO requirement.

What if I have questions about submitting invoices in general?

Click here to view invoice submission FAQs.

What information should I include on the invoice?

Click the Requirements tab to display the information that is required on all invoices to ensure timely payment processing and avoidance of manual review.

NOTE: For suppliers who have been upgraded to SAP, it is especially critical that the values you submit on your invoice match the corresponding values on your PO.

What are the invoice submission and format requirements that I need to follow?

Click on the Requirements tab to view submission and format requirements.

Where should I submit the invoice?

Unless you have been instructed otherwise, submit your invoices via email to   GOSC – [email protected] and GEOS – [email protected] for processing.

What should I do if I have sent an invoice and payment appears to be delayed?

Invoices may be disputed for any of a number of reasons and will always be sent back to the supplier email address along with the reasons the invoice is being disputed. Below are a few examples. Please contact Supplier relations via email if one of these situations applies to your invoice:

• No Purchase Order number quoted on the invoice (Contact your Cargill Buyer)

• Purchase Order number quoted is now completely utilized

• Purchase Order number does not match Cargill’s issued order

• Purchase Order number does not match the description/dates on the invoice

• Multiple Purchase Order numbers are quoted on one invoice. Please send individual invoices for each Purchase Order number

• Unit of measurement and unit price on Invoice not matching with Purchase order

• No Attention Line or incorrect Attention line mentioned on Non PO invoice

• Delay in Cargill receiving Goods or Services

• Multiple invoices in one PDF document. Please send one invoice per PDF file

• No invoice number quoted

What do I do if I can’t meet all the requirements for invoice submission?

Please see the Supplier Queries tab for instructions.

 

 

What is the correct Attention Line format?

Example SAP attention line: 1###-A### (4 numbers, followed by a hyphen, then a letter, followed by 3 numbers)

Example JDE attention line: 1####-######## (5 numbers, followed by a hyphen, followed by 8 numbers)

Contact your Cargill buyer if you don't know what to put in the attention line.

What information should I include on the invoice?

Click the Requirements tab to display the information that is required on all invoices to ensure timely payment processing and avoidance of manual review.

NOTE: For suppliers who have been upgraded to SAP, it is especially critical that the values you submit on your invoice match the corresponding values on your PO.

What are the invoice submission and format requirements that I need to follow?

Click on the Requirements tab to view submission and format requirements.

Where should I submit the invoice?

Unless you have been instructed otherwise, submit your invoices via email to your Cargill buyer for processing.

NOTE: This email address should be used ONLY for submission of invoices. Any other documents or statements submitted to this email will be deleted. Visit our Contact page for additional ways to reach us. Cargill does not accept any invoices submitted via fax. 

Korea: Invoices must be submitted via hard copy to your Cargill contact

Do not submit invoices to your Cargill Buyer in the following cases:

• If the transaction is Evaluated Receipt Settlement (ERS) or two-document match. Click here to learn more about ERS transactions.

• If the instructions on your PO specify alternate invoice submission locations

• If your contact at Cargill gave you alternate instructions

• If the transaction is in Ariba Network (AN):

AN transactions must be completed in AN (including invoicing when applicable) for transactions to be paid by Cargill. Click here to learn more about entering AN transactions.

• If CAN (Cargill Animal Nutrition) transaction:

Please confirm invoice submission requirements for CAN with your business contact.

What should I do if I have sent an invoice and payment appears to be delayed?

Invoices may be disputed for any of a number of reasons and will always be sent back to the supplier email address along with the reasons the invoice is being disputed. Below are a few examples. Please contact Supplier relations via email if one of these situations applies to your invoice:

• No Purchase Order number quoted on the invoice (Contact your Cargill Buyer)

• Purchase Order number quoted is now completely utilized

• Purchase Order number does not match Cargill’s issued order

• Purchase Order number does not match the description/dates on the invoice

• Multiple Purchase Order numbers are quoted on one invoice. Please send individual invoices for each Purchase Order number

• Unit of measurement and unit price on Invoice not matching with Purchase order

• No Attention Line or incorrect Attention line mentioned on Non PO invoice

• Delay in Cargill receiving Goods or Services

• Multiple invoices in one PDF document. Please send one invoice per PDF file

• No invoice number quoted

What do I do if I can’t meet all the requirements for invoice submission?

Please see the Supplier Queries tab for instructions.

What information should I include on the invoice?

Click on the Requirements tab to display the information that is required on all invoices to ensure timely payment processing and avoidance of manual review.

NOTE: For suppliers who have been upgraded to SAP, it is especially critical that the values you submit on your invoice match the corresponding values on your PO.

What are the invoice submission and format requirements that I need to follow?

Click on the Requirements tab to view submission and format requirements.

Where should I submit the invoice?

Unless you have been instructed otherwise, submit your invoices to the respective Cargill BU location contacts for processing.

NOTE: Visit our Contact page for additional ways to reach us. Cargill does not accept any invoices submitted via fax. 

Do not submit invoices to the respective Cargill BU location contacts in the following cases:

• If the transaction is Evaluated Receipt Settlement (ERS) or two-document match. Click here to learn more about ERS transactions.

• If the instructions on your PO specify alternate invoice submission locations

• If your contact at Cargill gave you alternate instructions

• If the transaction is in Ariba Network (AN):

AN transactions must be completed in AN (including invoicing when applicable) for transactions to be paid by Cargill. Click here to learn more about entering AN transactions.

• If CAN (Cargill Animal Nutrition) transaction:

Please confirm invoice submission requirements for CAN with your business contact.

What should I do if I have sent an invoice and payment appears to be delayed?

Invoices may be disputed for any of a number of reasons and will always be sent back to the supplier email address along with the reasons the invoice is being disputed. Below are a few examples. Please contact Supplier relations via email if one of these situations applies to your invoice:

• No Purchase Order number quoted on the invoice (Contact your Cargill Buyer)

• Purchase Order number quoted is now completely utilized

• Purchase Order number does not match Cargill’s issued order

• Purchase Order number does not match the description/dates on the invoice

• Multiple Purchase Order numbers are quoted on one invoice. Please send individual invoices for each Purchase Order number

• Unit of measurement and unit price on Invoice not matching with Purchase order

• No Attention Line or incorrect Attention line mentioned on Non PO invoice

• Delay in Cargill receiving Goods or Services

• Multiple invoices in one PDF document. Please send one invoice per PDF file

• No invoice number quoted

What do I do if I can’t meet all the requirements for invoice submission?

Please see the Supplier Queries tab for instructions.

 

 

What information should I include on the invoice?

Click the Requirements tab to display the information that is required on all invoices to ensure timely payment processing and avoidance of manual review.

NOTE: For suppliers who have been upgraded to SAP, it is especially critical that the values you submit on your invoice match the corresponding values on your PO.

What are the invoice submission and format requirements that I need to follow?

Click on the Requirements tab to view submission and format requirements.

Where should I submit the invoice?

Unless you have been instructed otherwise, submit your invoices via email & courier to Jakarta Finance team & at Plant locations for processing.

Cargill does not accept any invoices submitted via fax.

What should I do if I have sent an invoice and payment appears to be delayed?

Invoices may be disputed for any of a number of reasons and will always be sent back to the supplier email address along with the reasons the invoice is being disputed. Below are a few examples. Please contact Supplier relations via email if one of these situations applies to your invoice:

• No Purchase Order number quoted on the invoice (Contact your Cargill Buyer)

• Purchase Order number quoted is now completely utilized

• Purchase Order number does not match Cargill’s issued order

• Purchase Order number does not match the description/dates on the invoice

• Multiple Purchase Order numbers are quoted on one invoice. Please send individual invoices for each Purchase Order number

• Unit of measurement and unit price on Invoice not matching with Purchase order

• No Attention Line or incorrect Attention line mentioned on Non PO invoice

• Delay in Cargill receiving Goods or Services

• Multiple invoices in one PDF document. Please send one invoice per PDF file

• No invoice number quoted

• Incorrect Bill To Entity

• Invoice submitted to incorrect location / Department

• Incomplete Invoice submission (missing information like DO, Tax Invoice, PO)

What do I do if I can’t meet all the requirements for invoice submission?

Please see the Supplier Queries tab for instructions.

What is the correct Attention Line format?

Example JDE attention line: invoice number

Contact your Cargill buyer if you don't know what to put in the attention line.

What information should I include on the invoice?

Click the Requirements tab to display the information that is required on all invoices to ensure timely payment processing and avoidance of manual review.

What are the invoice submission and format requirements that I need to follow?

Click on the Requirements tab to view submission and format requirements.

Where should I submit the invoice?

Unless you have been instructed otherwise, submit your invoices via email to respective Cargill BU location contacts for processing.

NOTE: This email address should be used ONLY for submission of invoices. Any other documents or statements submitted to this email will be deleted. Visit our Contact page for additional ways to reach us. Cargill does not accept any invoices submitted via fax. 

Do not submit invoices to respective Cargill BU location contacts in the following cases:

• If the transaction is Evaluated Receipt Settlement (ERS) or two-document match. Click here to learn more about ERS transactions.

• If the instructions on your PO specify alternate invoice submission locations

• If your contact at Cargill gave you alternate instructions

What should I do if I have sent an invoice and payment appears to be delayed?

Invoices may be disputed for any of a number of reasons and will always be sent back to the supplier email address along with the reasons the invoice is being disputed. Below are a few examples. Please contact Supplier relations via email if one of these situations applies to your invoice:

• No Purchase Order number quoted on the invoice (Contact your Cargill Buyer)

• Purchase Order number quoted is now completely utilized

• Purchase Order number does not match Cargill’s issued order

• Purchase Order number does not match the description/dates on the invoice

• Multiple Purchase Order numbers are quoted on one invoice. Please send individual invoices for each Purchase Order number

• Unit of measurement and unit price on Invoice not matching with Purchase order

• No Attention Line or incorrect Attention line mentioned on Non PO invoice

• Delay in Cargill receiving Goods or Services

• Multiple invoices in one PDF document. Please send one invoice per PDF file

• No invoice number quoted

What do I do if I can’t meet all the requirements for invoice submission?

Please see the Supplier Queries tab for instructions.

What information should I include on the invoice?

Click on the Requirements tab to display the information that is required on all invoices to ensure timely payment processing and avoidance of manual review.

NOTE: For suppliers who have been upgraded to SAP, it is especially critical that the values you submit on your invoice match the corresponding values on your PO.

What are the invoice submission and format requirements that I need to follow?

Click on the Requirements tab to view submission and format requirements.

Where should I submit the invoice?

Unless you have been instructed otherwise, submit your invoices via email to the following contacts for processing:

• GEOS: [email protected]

• CFN, CTS: [email protected]

• CASC: Mohamad_Nur'[email protected]

• CFR, CCC: [email protected]

NOTE: This email address should be used ONLY for submission of invoices. Any other documents or statements submitted to this email will be deleted. Visit our Contact page for additional ways to reach us. Cargill does not accept any invoices submitted via fax. 

What should I do if I have sent an invoice and payment appears to be delayed?

Invoices may be disputed for any of a number of reasons and will always be sent back to the supplier email address along with the reasons the invoice is being disputed. Below are a few examples. Please contact Supplier relations via email to [email protected] if one of these situations applies to your invoice:

• No Purchase Order number quoted on the invoice (Contact your Cargill Buyer)

• Purchase Order number quoted is now completely utilized

• Purchase Order number does not match Cargill’s issued order

• Purchase Order number does not match the description/dates on the invoice

• Multiple Purchase Order numbers are quoted on one invoice. Please send individual invoices for each Purchase Order number

• Unit of measurement and unit price on Invoice not matching with Purchase order

• No Attention Line or incorrect Attention line mentioned on Non PO invoice

• Delay in Cargill receiving Goods or Services

• Multiple invoices in one PDF document. Please send one invoice per PDF file

• No invoice number quoted

What do I do if I can’t meet all the requirements for invoice submission?

Please see the Supplier Queries tab for instructions.

 

 

What information should I include on the invoice?

Click on the Requirements tab to display the information that is required on all invoices to ensure timely payment processing and avoidance of manual review.

What are the invoice submission and format requirements that I need to follow?

Click on the Requirements tab to view submission and format requirements.

Where should I submit the invoice?

Submit your invoices to the respective Cargill buyer or plant location.

What should I do if I have sent an invoice and payment appears to be delayed?

Invoices may be disputed for any of a number of reasons and will always be sent back to the supplier email address along with the reasons the invoice is being disputed. Below are a few examples. Please contact Supplier relations via email to [email protected] if one of these situations applies to your invoice:

• No Purchase Order number quoted on the invoice (Contact your Cargill Buyer)

• Purchase Order number quoted is now completely utilized

• Purchase Order number does not match Cargill’s issued order

• Purchase Order number does not match the description/dates on the invoice

• Multiple Purchase Order numbers are quoted on one invoice. Please send individual invoices for each Purchase Order number

• Unit of measurement and unit price on Invoice not matching with Purchase order

• Delay in Cargill receiving Goods or Services

• Multiple invoices in one PDF document. Please send one invoice per PDF file

• No invoice number quoted

What do I do if I can’t meet all the requirements for invoice submission?

Please see the Supplier Queries tab for instructions.

 

 

What information should I include on the invoice?

Click the Requirements tab to display the information that is required on all invoices to ensure timely payment processing and avoidance of manual review.

NOTE: For suppliers who have been upgraded to SAP, it is especially critical that the values you submit on your invoice match the corresponding values on your PO.

What are the invoice submission and format requirements that I need to follow?

Click on the Requirements tab to view submission and format requirements.

Where should I submit the invoice?

Unless you have been instructed otherwise, submit your invoices via email to your Cargill buyer

Visit our Contact page for additional ways to reach us. Cargill does not accept any invoices submitted via fax. 

What should I do if I have sent an invoice and payment appears to be delayed?

Invoices may be disputed for any of a number of reasons and will always be sent back to the supplier email address along with the reasons the invoice is being disputed. Below are a few examples. Please contact Supplier relations via email if one of these situations applies to your invoice:

• No Purchase Order number quoted on the invoice (Contact your Cargill Buyer)

• Purchase Order number quoted is now completely utilized

• Purchase Order number does not match Cargill’s issued order

• Purchase Order number does not match the description/dates on the invoice

• Multiple Purchase Order numbers are quoted on one invoice. Please send individual invoices for each Purchase Order number

• Unit of measurement and unit price on Invoice not matching with Purchase order

• No Attention Line or incorrect Attention line mentioned on Non PO invoice

• Delay in Cargill receiving Goods or Services

• Multiple invoices in one PDF document. Please send one invoice per PDF file

• No invoice number quoted

What do I do if I can’t meet all the requirements for invoice submission?

Please see the Supplier Queries tab for instructions.

What is the correct Attention Line format?

Example SAP attention line: 1###-A### (4 numbers, followed by a hyphen, then a letter, followed by 3 numbers)

Example JDE attention line: 1####-######## (5 numbers, followed by a hyphen, followed by 8 numbers)

Contact your Cargill buyer if you don't know what to put in the attention line.

What information should I include on the invoice?

Click the Requirements tab to display the information that is required on all invoices to ensure timely payment processing and avoidance of manual review.

NOTE: For suppliers who have been upgraded to SAP, it is especially critical that the values you submit on your invoice match the corresponding values on your PO.

What are the invoice submission and format requirements that I need to follow?

Click on the Requirements tab to view submission and format requirements.

Where should I submit the invoice?

Unless you have been instructed otherwise, submit your invoices via email to Thailand Finance Team (ITP team based location in Saraburi) or BU Locations for processing.

NOTE: This email address should be used ONLY for submission of invoices. Any other documents or statements submitted to this email will be deleted. Visit our Contact page for additional ways to reach us. Cargill does not accept any invoices submitted via fax. 

Do not submit invoices to your Cargill Buyer in the following cases:

• If the transaction is Evaluated Receipt Settlement (ERS) or two-document match. Click here to learn more about ERS transactions.

• If the instructions on your PO specify alternate invoice submission locations

• If your contact at Cargill gave you alternate instructions

• If the transaction is in Ariba Network (AN):

AN transactions must be completed in AN (including invoicing when applicable) for transactions to be paid by Cargill. Click here to learn more about entering AN transactions.

• If CAN (Cargill Animal Nutrition) transaction:

Please confirm invoice submission requirements for CAN with your business contact.

What should I do if I have sent an invoice and payment appears to be delayed?

Invoices may be disputed for any of a number of reasons and will always be sent back to the supplier email address along with the reasons the invoice is being disputed. Below are a few examples. Please contact Supplier relations via email if one of these situations applies to your invoice:

• No Purchase Order number quoted on the invoice (Contact your Cargill Buyer)

• Purchase Order number quoted is now completely utilized

• Purchase Order number does not match Cargill’s issued order

• Purchase Order number does not match the description/dates on the invoice

• Multiple Purchase Order numbers are quoted on one invoice. Please send individual invoices for each Purchase Order number

• Unit of measurement and unit price on Invoice not matching with Purchase order

• No Attention Line or incorrect Attention line mentioned on Non PO invoice

• Delay in Cargill receiving Goods or Services

• Multiple invoices in one PDF document. Please send one invoice per PDF file

• No invoice number quoted

What do I do if I can’t meet all the requirements for invoice submission?

Please see the Supplier Queries tab for instructions.

What information should I include on the invoice?

Click the Requirements tab to display the information that is required on all invoices to ensure timely payment processing and avoidance of manual review.

What are the invoice submission and format requirements that I need to follow?

Click on the Requirements tab to view submission and format requirements.

Where should I submit the invoice?

Unless you have been instructed otherwise, submit your invoices via hard copy to the finance team in Vietnam for processing.

 

If the transaction is in Ariba Network (AN):

• AN transactions must be completed in AN (including invoicing when applicable) for transactions to be paid by Cargill. Click here to learn more about entering AN transactions.

What should I do if I have sent an invoice and payment appears to be delayed?

Invoices may be disputed for any of a number of reasons and will always be sent back to the supplier email address along with the reasons the invoice is being disputed. Below are a few examples. Please contact Supplier relations via email if one of these situations applies to your invoice:

• No Purchase Order number quoted on the invoice (Contact your Cargill Buyer)

• Purchase Order number quoted is now completely utilized

• Purchase Order number does not match Cargill’s issued order

• Purchase Order number does not match the description/dates on the invoice

• Multiple Purchase Order numbers are quoted on one invoice. Please send individual invoices for each Purchase Order number

• Unit of measurement and unit price on Invoice not matching with Purchase order

• No Attention Line or incorrect Attention line mentioned on Non PO invoice

• Delay in Cargill receiving Goods or Services

• Multiple invoices in one PDF document. Please send one invoice per PDF file

• No invoice number quoted

What do I do if I can’t meet all the requirements for invoice submission?

Please see the Supplier Queries tab for instructions.

What information should I include on the invoice?

Click the Requirements tab to display the information that is required on all invoices to ensure timely payment processing and avoidance of manual review.

What are the invoice submission and format requirements that I need to follow?

Click on the Requirements tab to view submission and format requirements.

Where should I submit the invoice?

Cargill does not accept any invoices submitted via fax. Unless you have been instructed otherwise, the invoices must be submitted via email to one of the following email addresses:

Cargill NV invoices should be submitted to [email protected]

Cargill Chocolate Belgium invoices should be submitted to [email protected]

Cargill Bioro NV invoices should be submitted to [email protected]

Cargill Oil Packers NV invoices should be submitted to [email protected]

This email addresses should be used ONLY for submission of invoices. Any other documents or statements submitted to this email will be deleted. If you are uncertain about if or where you should be submitting an invoice to Cargill, please verify instructions in the purchase order or with your Cargill contact. The information on Supplier Central is meant as general guidance, and you should follow any specific instructions you receive. See the contact list at the bottom of this page for additional ways to reach us. 

Do not submit invoices to the above mentioned mailboxes in the following cases:

• If the transaction is ERS or two-document match  (See the  Evaluated Receipt Settlement section of the Purchase Orders page for more information.)

• If the instructions on your PO state alternate invoice submission locations

• If the transaction is in Ariba Network. AN Transactions must be completed in AN (including invoicing when applicable) for transactions to be paid by Cargill.

What should I do if I have sent an invoice and payment appears to be delayed?

Invoices may be disputed for any of a number of reasons and will always be sent back to the supplier email address along with the reasons the invoice is being disputed. Below are a few examples. Please contact Supplier relations via email if one of these situations applies to your invoice:

• No Purchase Order number quoted on the invoice (Contact your Cargill Buyer)

• Non-compliant invoice with county regulations

• Delay in Cargill receiving Goods or Services

• Purchase Order number quoted is now completely utilized

• Purchase Order number does not match Cargill’s issued order

• Purchase Order number does not match the description/dates on the invoice

• Unit of measurement and unit price on Invoice not matching with Purchase order

• Multiple invoices in one PDF document. Please send one invoice per PDF file

What do I do if I can’t meet all the requirements for invoice submission?

Please see the Supplier Queries tab for instructions.

 

 

What information should I include on the invoice?

Click the Requirements tab to display the information that is required on all invoices to ensure timely payment processing and avoidance of manual review.

NOTE: For suppliers who have been upgraded to SAP, it is especially critical that the values you submit on your invoice match the corresponding values on your PO.

What are the invoice submission and format requirements that I need to follow?

Click on the Requirements tab to view submission and format requirements.

Where should I submit the invoice?

Cargill does not accept any invoices submitted via fax. Unless you have been instructed otherwise, the invoices must be submitted via email to one of the following email addresses:

Cargill France SAS invoices should be submitted to [email protected]

Cargill Foods France SAS invoices should be submitted to [email protected]

Cargill Cacao et Chocolat SAS should be submitted to [email protected]

Cargill Haubourdin SAS invoices should be submitted to [email protected]

Cargill Texturizing Solutions invoices should be submitted to one of the following emails, considering the location:

• LaDefence - [email protected]

• Baupte - [email protected]

• Redon - [email protected]

This email addresses should be used ONLY for submission of invoices. Any other documents or statements submitted to this email will be deleted. If you are uncertain about if or where you should be submitting an invoice to Cargill, please verify instructions in the purchase order or with your Cargill contact. The information on Supplier Central is meant as general guidance, and you should follow any specific instructions you receive. See the contact list at the bottom of this page for additional ways to reach us. 

Do not submit invoices to the above mentioned mailboxes in the following cases:

• If the transaction is ERS or two-document match  (See the  Evaluated Receipt Settlement section of the Purchase Orders page for more information.)

• If the instructions on your PO state alternate invoice submission locations

• If the transaction is in Ariba Network. AN Transactions must be completed in AN (including invoicing when applicable) for transactions to be paid by Cargill.

What should I do if I have sent an invoice and payment appears to be delayed?

Invoices may be disputed for any of a number of reasons and will always be sent back to the supplier email address along with the reasons the invoice is being disputed. Below are a few examples. Please contact Supplier relations via email if one of these situations applies to your invoice:

• No Purchase Order number quoted on the invoice (Contact your Cargill Buyer)

• Non-compliant invoice with county regulations

• Delay in Cargill receiving Goods or Services

• Purchase Order number quoted is now completely utilized

• Purchase Order number does not match Cargill’s issued order

• Purchase Order number does not match the description/dates on the invoice

• Unit of measurement and unit price on Invoice not matching with Purchase order

• Multiple invoices in one PDF document. Please send one invoice per PDF file

What do I do if I can’t meet all the requirements for invoice submission?

Please see the Supplier Queries tab for instructions.

 

 

What information should I include on the invoice?

Click the Requirements tab to display the information that is required on all invoices to ensure timely payment processing and avoidance of manual review.

NOTE: For suppliers who have been upgraded to SAP, it is especially critical that the values you submit on your invoice match the corresponding values on your PO.

What are the invoice submission and format requirements that I need to follow?

Click on the Requirements tab to view submission and format requirements.

Where should I submit the invoice?

Cargill does not accept any invoices submitted via fax. Unless you have been instructed otherwise, the invoices must be submitted via email to one of the following email addresses:

Cargill GMBH invoices should be submitted to [email protected]

Cargill Deuchland GMBH invoices should be submitted to [email protected]

Cargill Texturizing Solutions invoices should be submitted to [email protected]

This email addresses should be used ONLY for submission of invoices. Any other documents or statements submitted to this email will be deleted. If you are uncertain about if or where you should be submitting an invoice to Cargill, please verify instructions in the purchase order or with your Cargill contact. The information on Supplier Central is meant as general guidance, and you should follow any specific instructions you receive. See the contact list at the bottom of this page for additional ways to reach us. 

Do not submit invoices to the above mentioned mailboxes in the following cases:

• If the transaction is ERS or two-document match  (See the  Evaluated Receipt Settlement section of the Purchase Orders page for more information.)

• If the instructions on your PO state alternate invoice submission locations

• If the transaction is in Ariba Network. AN Transactions must be completed in AN (including invoicing when applicable) for transactions to be paid by Cargill.

What should I do if I have sent an invoice and payment appears to be delayed?

Invoices may be disputed for any of a number of reasons and will always be sent back to the supplier email address along with the reasons the invoice is being disputed. Below are a few examples. Please contact Supplier relations via email if one of these situations applies to your invoice:

• No Purchase Order number quoted on the invoice (Contact your Cargill Buyer)

• Non-compliant invoice with county regulations

• Delay in Cargill receiving Goods or Services

• Purchase Order number quoted is now completely utilized

• Purchase Order number does not match Cargill’s issued order

• Purchase Order number does not match the description/dates on the invoice

• Unit of measurement and unit price on Invoice not matching with Purchase order

• Multiple invoices in one PDF document. Please send one invoice per PDF file

What do I do if I can’t meet all the requirements for invoice submission?

Please see the Supplier Queries tab for instructions.

 

 

What information should I include on the invoice?

Click the Requirements tab to display the information that is required on all invoices to ensure timely payment processing and avoidance of manual review.

What are the invoice submission and format requirements that I need to follow?

Click on the Requirements tab to view submission and format requirements.

Where should I submit the invoice?

Cargill does not accept any invoices submitted via fax. Unless you have been instructed otherwise, the invoices must be submitted via email to [email protected] for processing. This email addresses should be used ONLY for submission of invoices. Any other documents or statements submitted to this email will be deleted. If you are uncertain about if or where you should be submitting an invoice to Cargill, please verify instructions in the purchase order or with your Cargill contact. The information on Supplier Central is meant as general guidance, and you should follow any specific instructions you receive. See the contact list at the bottom of this page for additional ways to reach us. 

Do not submit invoices to [email protected] in the following cases:

• If you are a domestic vendor

• If the transaction is ERS or two-document match  (See the  Evaluated Receipt Settlement section of the Purchase Orders page for more information.)

• If the instructions on your PO state alternate invoice submission locations

• If the transaction is in Ariba Network. AN Transactions must be completed in AN (including invoicing when applicable) for transactions to be paid by Cargill.

What should I do if I have sent an invoice and payment appears to be delayed?

Invoices may be disputed for any of a number of reasons and will always be sent back to the supplier email address along with the reasons the invoice is being disputed. Below are a few examples. Please contact Supplier relations via email if one of these situations applies to your invoice:

• No Purchase Order number quoted on the invoice (Contact your Cargill Buyer)

• Non-compliant invoice with county regulations

• Delay in Cargill receiving Goods or Services

• Purchase Order number quoted is now completely utilized

• Purchase Order number does not match Cargill’s issued order

• Purchase Order number does not match the description/dates on the invoice

• Unit of measurement and unit price on Invoice not matching with Purchase order

• Multiple invoices in one PDF document. Please send one invoice per PDF file

What do I do if I can’t meet all the requirements for invoice submission?

Please see the Supplier Queries tab for instructions.

 

 

What information should I include on the invoice?

Click the Requirements tab to display the information that is required on all invoices to ensure timely payment processing and avoidance of manual review.

NOTE: For suppliers who have been upgraded to SAP, it is especially critical that the values you submit on your invoice match the corresponding values on your PO.

What are the invoice submission and format requirements that I need to follow?

Click on the Requirements tab to view submission and format requirements.

Where should I submit the invoice?

Cargill does not accept any invoices submitted via fax. Unless you have been instructed otherwise, the invoices must be submitted via email to [email protected] for processing. This email addresses should be used ONLY for submission of invoices. Any other documents or statements submitted to this email will be deleted. If you are uncertain about if or where you should be submitting an invoice to Cargill, please verify instructions in the purchase order or with your Cargill contact. The information on Supplier Central is meant as general guidance, and you should follow any specific instructions you receive. See the contact list at the bottom of this page for additional ways to reach us. 

Do not submit invoices to [email protected] in the following cases:

• If the transaction is ERS or two-document match  (See the  Evaluated Receipt Settlement section of the Purchase Orders page for more information.)

• If the instructions on your PO state alternate invoice submission locations

• If the transaction is in Ariba Network. AN Transactions must be completed in AN (including invoicing when applicable) for transactions to be paid by Cargill.

What should I do if I have sent an invoice and payment appears to be delayed?

Invoices may be disputed for any of a number of reasons and will always be sent back to the supplier email address along with the reasons the invoice is being disputed. Below are a few examples. Please contact Supplier relations via email if one of these situations applies to your invoice:

• No Purchase Order number quoted on the invoice (Contact your Cargill Buyer)

• Non-compliant invoice with county regulations

• Delay in Cargill receiving Goods or Services

• Purchase Order number quoted is now completely utilized

• Purchase Order number does not match Cargill’s issued order

• Purchase Order number does not match the description/dates on the invoice

• Unit of measurement and unit price on Invoice not matching with Purchase order

• Multiple invoices in one PDF document. Please send one invoice per PDF file

What do I do if I can’t meet all the requirements for invoice submission?

Please see the Supplier Queries tab for instructions.

 

 

What information should I include on the invoice?

Click the Requirements tab to display the information that is required on all invoices to ensure timely payment processing and avoidance of manual review.

What are the invoice submission and format requirements that I need to follow?

Click on the Requirements tab to view submission and format requirements.

Where should I submit the invoice?

Cargill does not accept any invoices submitted via fax. Unless you have been instructed otherwise, the invoices must be submitted via email to [email protected] for processing. This email addresses should be used ONLY for submission of invoices. Any other documents or statements submitted to this email will be deleted. If you are uncertain about if or where you should be submitting an invoice to Cargill, please verify instructions in the purchase order or with your Cargill contact. The information on Supplier Central is meant as general guidance, and you should follow any specific instructions you receive. See the contact list at the bottom of this page for additional ways to reach us. 

Do not submit invoices to [email protected] in the following cases:

• If there is no E-invoice agreement signed.

• If the transaction is ERS or two-document match  (See the  Evaluated Receipt Settlement section of the Purchase Orders page for more information.)

• If the instructions on your PO state alternate invoice submission locations

• If the transaction is in Ariba Network. AN Transactions must be completed in AN (including invoicing when applicable) for transactions to be paid by Cargill.

What should I do if I have sent an invoice and payment appears to be delayed?

Invoices may be disputed for any of a number of reasons and will always be sent back to the supplier email address along with the reasons the invoice is being disputed. Below are a few examples. Please contact Supplier relations via email if one of these situations applies to your invoice:

• No Purchase Order number quoted on the invoice (Contact your Cargill Buyer)

• Non-compliant invoice with county regulations

• Delay in Cargill receiving Goods or Services

• Purchase Order number quoted is now completely utilized

• Purchase Order number does not match Cargill’s issued order

• Purchase Order number does not match the description/dates on the invoice

• Unit of measurement and unit price on Invoice not matching with Purchase order

• Multiple invoices in one PDF document. Please send one invoice per PDF file

What do I do if I can’t meet all the requirements for invoice submission?

Please see the Supplier Queries tab for instructions.

 

 

What information should I include on the invoice?

Click the Requirements tab to display the information that is required on all invoices to ensure timely payment processing and avoidance of manual review.

What are the invoice submission and format requirements that I need to follow?

Click on the Requirements tab to view submission and format requirements.

Where should I submit the invoice?

Cargill does not accept any invoices submitted via fax. Unless you have been instructed otherwise, the invoices must be submitted via email to [email protected] for processing. This email addresses should be used ONLY for submission of invoices. Any other documents or statements submitted to this email will be deleted. If you are uncertain about if or where you should be submitting an invoice to Cargill, please verify instructions in the purchase order or with your Cargill contact. The information on Supplier Central is meant as general guidance, and you should follow any specific instructions you receive. See the contact list at the bottom of this page for additional ways to reach us. 

Do not submit invoices to [email protected] in the following cases:

• If the transaction is ERS or two-document match  (See the  Evaluated Receipt Settlement section of the Purchase Orders page for more information.)

• If the instructions on your PO state alternate invoice submission locations

• If the transaction is in Ariba Network. AN Transactions must be completed in AN (including invoicing when applicable) for transactions to be paid by Cargill.

What should I do if I have sent an invoice and payment appears to be delayed?

Invoices may be disputed for any of a number of reasons and will always be sent back to the supplier email address along with the reasons the invoice is being disputed. Below are a few examples. Please contact Supplier relations via email if one of these situations applies to your invoice:

• No Purchase Order number quoted on the invoice (Contact your Cargill Buyer)

• Non-compliant invoice with county regulations

• Delay in Cargill receiving Goods or Services

• Purchase Order number quoted is now completely utilized

• Purchase Order number does not match Cargill’s issued order

• Purchase Order number does not match the description/dates on the invoice

• Unit of measurement and unit price on Invoice not matching with Purchase order

• Multiple invoices in one PDF document. Please send one invoice per PDF file

What do I do if I can’t meet all the requirements for invoice submission?

Please see the Supplier Queries tab for instructions.

 

 

What information should I include on the invoice?

Click the Requirements tab to display the information that is required on all invoices to ensure timely payment processing and avoidance of manual review.

NOTE: For suppliers who have been upgraded to SAP, it is especially critical that the values you submit on your invoice match the corresponding values on your PO.

What are the invoice submission and format requirements that I need to follow?

Click on the Requirements tab to view submission and format requirements.

Where should I submit the invoice?

Cargill does not accept any invoices submitted via fax. Unless you have been instructed otherwise, the invoices must be submitted via email to [email protected] for processing. This email addresses should be used ONLY for submission of invoices. Any other documents or statements submitted to this email will be deleted. If you are uncertain about if or where you should be submitting an invoice to Cargill, please verify instructions in the purchase order or with your Cargill contact. The information on Supplier Central is meant as general guidance, and you should follow any specific instructions you receive. See the contact list at the bottom of this page for additional ways to reach us. 

Do not submit invoices to [email protected] in the following cases:

• If the transaction is ERS or two-document match  (See the  Evaluated Receipt Settlement section of the Purchase Orders page for more information.)

• If the instructions on your PO state alternate invoice submission locations

• If the transaction is in Ariba Network. AN Transactions must be completed in AN (including invoicing when applicable) for transactions to be paid by Cargill.

What should I do if I have sent an invoice and payment appears to be delayed?

Invoices may be disputed for any of a number of reasons and will always be sent back to the supplier email address along with the reasons the invoice is being disputed. Below are a few examples. Please contact Supplier relations via email if one of these situations applies to your invoice:

• No Purchase Order number quoted on the invoice (Contact your Cargill Buyer)

• Non-compliant invoice with county regulations

• Delay in Cargill receiving Goods or Services

• Purchase Order number quoted is now completely utilized

• Purchase Order number does not match Cargill’s issued order

• Purchase Order number does not match the description/dates on the invoice

• Unit of measurement and unit price on Invoice not matching with Purchase order

• Multiple invoices in one PDF document. Please send one invoice per PDF file

What do I do if I can’t meet all the requirements for invoice submission?

Please see the Supplier Queries tab for instructions.

 

 

What information should I include on the invoice?

Click the Requirements tab display the information that is required on all invoices to ensure timely payment processing and avoidance of manual review.

NOTE: For suppliers who have been upgraded to SAP, it is especially critical that the values you submit on your invoice match the corresponding values on your PO.

What are the invoice submission and format requirements that I need to follow?

Click on the Requirements tab to view submission and format requirements.

Where should I submit the invoice?

Unless you have been instructed otherwise, submit your invoices via email to the following email addresses for processing: 

Cargill SACI: [email protected] 

Glucovil: [email protected] 

Provimi: [email protected]    

NOTE: This email addresses should be used ONLY for submission of invoices. Any other documents or statements submitted to this email will be deleted. Visit our Contact page for additional ways to reach us. 

Do not submit invoices to the email addresses mentioned above in the following cases: 

• If the transaction is Evaluated Receipt Settlement (ERS) or two-document match. Click here to learn more about ERS transactions.

• If your contact at Cargill gave you alternate instructions

What should I do if I have sent an invoice and payment appears to be delayed?

Invoices may be disputed for any of a number of reasons and will always be sent back to the supplier email address along with the reasons the invoice is being disputed. You can see the status of the invoice in Cobranzas.com.

Below are a few examples. Please contact Supplier relations via email if one of these situations applies to your invoice:

• No Purchase Order number quoted on the invoice (Contact your Cargill Buyer)
• Purchase Order number quoted is now completely utilized or does not match Cargill’s issued order
• Purchase Order number does not match the description/dates on the invoice 
• Multiple Purchase Order numbers are quoted on one invoice. Please send individual invoices for each Purchase Order number
• Unit of measurement and unit price on Invoice not matching with Purchase order
• Delay in Cargill receiving Goods or Services
• Multiple invoices in one PDF document. Please send one invoice per PDF file
• No invoice number quoted
• If you are issuing an FCE invoices please review this information

What do I do if I can’t meet all the requirements for invoice submission?

Please see the Supplier Queries tab for instructions.

What information should I include on the invoice?

Click the Requirements tab display the information that is required on all invoices to ensure timely payment processing and avoidance of manual review.

NOTE: For suppliers who have been upgraded to SAP, it is especially critical that the values you submit on your invoice match the corresponding values on your PO.

What are the invoice submission and format requirements that I need to follow?

Click on the Requirements tab to view submission and format requirements.

Where should I submit the invoice?

Unless you have been instructed otherwise, submit your electronic invoices via email to   [email protected] for processing.

NOTE: This email address should be used ONLY for submission of invoices. Any other documents or statements submitted to this email will be deleted. Visit our Contact page for additional ways to reach us. Cargill does not accept any invoices submitted via fax. 

What should I do if I have sent an invoice and payment appears to be delayed?

Invoices may be disputed for any of a number of reasons and will always be sent back to the supplier email address along with the reasons the invoice is being disputed. You can see the status of the invoices in http://www.ssc-cargill.com.br/saf (except for ANH an GEOS Business, for these please contact Supplier Relations by emailing [email protected] or 0800-227-4455 option 2.

Below are a few examples. Please contact your Cargill Buyer if one of these situations applies to your invoice:

• No Purchase Order number quoted on the invoice (Contact your Cargill Buyer)

• Purchase Order number quoted is now completely utilized (Contact your Cargill Buyer)

• Purchase Order number does not match Cargill’s issued order (Contact your Cargill Buyer)

• Purchase Order number does not match the description/dates on the invoice (Contact your Cargill Buyer)

• Multiple Purchase Order numbers are quoted on one invoice. Please send individual invoices for each Purchase Order number (Contact your Cargill Buyer)

• Unit of measurement and unit price on Invoice not matching with Purchase order (Contact your Cargill Buyer)

• Delay in Cargill receiving Goods or Services (Contact your Cargill Buyer)

• Multiple invoices in one PDF document. Please send one invoice per PDF file

• No invoice number quoted

What do I do if I can’t meet all the requirements for invoice submission?

Please see the Supplier Queries tab for instructions.

What information should I include on the invoice?

Click the Requirements tab display the information that is required on all invoices to ensure timely payment processing and avoidance of manual review.

NOTE: For suppliers who have been upgraded to SAP, it is especially critical that the values you submit on your invoice match the corresponding values on your PO.

What are the invoice submission and format requirements that I need to follow?

Click on the Requirements tab to view submission and format requirements.

Where should I submit the invoice?

Please follow your Business Unit’s instruction to submit invoices and deliver the invoice to Business Unit User.

What should I do if I have sent an invoice and payment appears to be delayed?

Invoices may be disputed for any of a number of reasons and will always be sent back to the supplier email address along with the reasons the invoice is being disputed. Below are a few examples. Please contact Supplier relations via email if one of these situations applies to your invoice:

• No Purchase Order number quoted on the invoice (Contact your Cargill Buyer)

• Purchase Order number quoted is now completely utilized

• Purchase Order number does not match Cargill’s issued order

• Purchase Order number does not match the description/dates on the invoice

• Unit of measurement and unit price on Invoice not matching with Purchase order

• Delay in Cargill receiving Goods or Services

• No invoice number quoted

What do I do if I can’t meet all the requirements for invoice submission?

Please see the Supplier Queries tab for instructions.

What information should I include on the invoice?

Click the Requirements tab display the information that is required on all invoices to ensure timely payment processing and avoidance of manual review.

NOTE: For suppliers who have been upgraded to SAP, it is especially critical that the values you submit on your invoice match the corresponding values on your PO.

What are the invoice submission and format requirements that I need to follow?

Click on the Requirements tab to view submission and format requirements.

Where should I submit the invoice?

Please follow your Business Unit’s instruction to submit invoices and upload to www.facturasmexico.cargill.com

What should I do if I have sent an invoice and payment appears to be delayed?

Invoices may be disputed for any of a number of reasons and will always be sent back to the supplier email address along with the reasons the invoice is being disputed. Below are a few examples. Please contact Supplier relations via email if one of these situations applies to your invoice:

• No Purchase Order number quoted on the invoice (Contact your Cargill Buyer)

• Purchase Order number quoted is now completely utilized

• Purchase Order number does not match Cargill’s issued order

• Purchase Order number does not match the description/dates on the invoice

• Unit of measurement and unit price on Invoice not matching with Purchase order

• Delay in Cargill receiving Goods or Services

What do I do if I can’t meet all the requirements for invoice submission?

Please see the Supplier Queries tab for instructions.

What information should I include on the invoice?

Click the Requirements tab display the information that is required on all invoices to ensure timely payment processing and avoidance of manual review.

NOTE: For suppliers who have been upgraded to SAP, it is especially critical that the values you submit on your invoice match the corresponding values on your PO.

What are the invoice submission and format requirements that I need to follow?

Click on the Requirements tab to view submission and format requirements.

Where should I submit the invoice?

Please follow your Business Unit’s instruction to submit invoices and deliver the invoice to Business Unit User.

What should I do if I have sent an invoice and payment appears to be delayed?

Invoices may be disputed for any of a number of reasons and will always be sent back to the supplier email address along with the reasons the invoice is being disputed. Below are a few examples. Please contact Supplier relations via email if one of these situations applies to your invoice:

• No Purchase Order number quoted on the invoice (Contact your Cargill Buyer)

• Purchase Order number quoted is now completely utilized

• Purchase Order number does not match Cargill’s issued order

• Purchase Order number does not match the description/dates on the invoice

• Unit of measurement and unit price on Invoice not matching with Purchase order

• Delay in Cargill receiving Goods or Services

• No invoice number quoted

What do I do if I can’t meet all the requirements for invoice submission?

Please see the Supplier Queries tab for instructions.

What is the correct Attention Line format?

Example SAP attention line: 1###-A### (4 numbers, followed by a hyphen, then a letter, followed by 3 numbers)

Example JDE attention line: 1####-######## (5 numbers, followed by a hyphen, followed by 8 numbers)

Contact your Cargill buyer if you don't know what to put in the attention line.

What information should I include on the invoice?

Click the link below to display the information that is required on all invoices to ensure timely payment processing and avoidance of manual review.

NOTE: For suppliers who have been upgraded to SAP, it is especially critical that the values you submit on your invoice match the corresponding values on your PO.

Click here to view information required on an invoice.

What are the invoice submission and format requirements that I need to follow?

Click here to view invoice submission and format requirements.

Where should I submit the invoice?

Unless you have been instructed otherwise, submit your invoices via email to  [email protected] for processing.

NOTE: This email address should be used ONLY for submission of invoices. Any other documents or statements submitted to this email will be deleted. Visit our Contact page for additional ways to reach us. Cargill does not accept any invoices submitted via fax. 

Do not submit invoices to [email protected] in the following cases:

• If the transaction is Evaluated Receipt Settlement (ERS) or two-document match. Click here to learn more about ERS transactions.
• If the instructions on your PO specify alternate invoice submission locations
• If your contact at Cargill gave you alternate instructions
• If the transaction is in Ariba Network (AN):

AN transactions must be completed in AN (including invoicing when applicable) for transactions to be paid by Cargill. Click here to learn more about entering AN transactions.

• If CAN (Cargill Animal Nutrition) transaction:

Please confirm invoice submission requirements for CAN with your business contact.

What should I do if I have sent an invoice and payment appears to be delayed?

Invoices may be disputed for any of a number of reasons and will always be sent back to the supplier email address along with the reasons the invoice is being disputed. Below are a few examples. Please contact Supplier relations via email if one of these situations applies to your invoice:

• No Purchase Order number quoted on the invoice (Contact your Cargill Buyer)
• Purchase Order number quoted is now completely utilized
• Purchase Order number does not match Cargill’s issued order
• Purchase Order number does not match the description/dates on the invoice
• Multiple Purchase Order numbers are quoted on one invoice. Please send individual invoices for each Purchase Order number
• Unit of measurement and unit price on Invoice not matching with Purchase order
• No Attention Line or incorrect Attention line mentioned on Non PO invoice
• Delay in Cargill receiving Goods or Services
• Multiple invoices in one PDF document. Please send one invoice per PDF file
• No invoice number quoted

What do I do if I can’t meet all the requirements for invoice submission?

Please see the Supplier Queries tab for instructions.

What is the Global Payment Term Optimization initiative and how do I benefit?

We are launching a global initiative to ensure our systems, processes, and payment terms are optimized to offer these benefits to suppliers:

• Increased payment predictability

• Standard payment terms that allows for added transparency and on-time payments

• More consistency in payment schedules, enabling better management of cashflow

Are all suppliers subject to Cargill’s new payment terms?

Yes! Our new global payment terms policy is effective across all of our suppliers globally. Our global initiative will help to ensure our systems, processes, and payment terms are optimized to ensure our vendors are given more payment transparency and paid on-time globally.

Are finance options available?

Unfortunately, at this time, we do not have financing options available. However, we are working towards offering a financing option in the near future and can follow up as details become more clear. In the meantime, you can contact your Cargill buyer to understand other payment term options.

Other than financing, what other options are available?

Contact your Cargill Buyer or [email protected] to discuss earlier payment term options with discounts.

Who can I contact to discuss this payment term change further?

Please contact your Cargill Buyer or [email protected] to raise any concerns you may have.

As a supplier invoicing Cargill plants, what is the most efficient way to get paid?

Cargill requires all suppliers to be paid electronically through Automated Clearing House (ACH). Go to the “How to Receive Electronic Payment” section of the General tab to get instructions and obtain the correct form to complete.

Do I follow the same process for remitting invoices?

Yes, your current invoicing process and remit to address are NOT changing as a result of this initiative.

How can I determine when my company will get paid?

You can determine your payment date by adding the number of days in your payment terms to the Invoice Receipt Date, which is the date Cargill scans the invoice into our system. For example, if the Invoice Receipt Date is January 6, 2020 (the date the invoice was scanned into our system) and the payment terms specified in your contract is 90 days, the payment date for this invoice will be April 5, 2020.

What is the Invoice Receipt Date, and how is it different from the Invoice Date?

The Invoice Receipt Date is the date when Cargill Accounts Payable receives and scans the invoice into our system the invoice. The Invoice Receipt Date is not the date you prepared the invoice or the date on the invoice. Your payment terms will start from the Invoice Receipt Date.

How do I know the date of the Invoice Receipt Date?

If your invoice meets all of the invoice submission requirements (including submitting it to the correct location via email), the Invoice Receipt Date will usually be within one business day of its arrival at Cargill Accounts Payable. If anything is missing or if you submit the invoice to the plant or some other incorrect location, the Invoice Receipt Date will be delayed and will correspondingly delay your payment. 

How can I avoid delayed payments?

Be sure to follow the invoice submission instructions available on the Supplier Central site. 

Where should I submit my invoice to ensure an Invoice Receipt Date is as close to the Invoice Date as possible?

Submit your invoice packet to GOSC – [email protected] or GEOS – [email protected]

If I need to re-submit an invoice, will the payment terms calculate from Receipt of Original invoice or Receipt of Revised invoice?

If you need to re-submit an invoice to correct an error or provide missing information, the date Accounts Payable receives the re-submitted invoice is new Invoice Receipt Date from which the payment date is calculated.

How does Cargill calculate the payment date if I submit an invoice to my contact at the plant?

If you submit the invoice to a contact at your plant, your invoice will be returned to you with instructions to re-submit to the central invoice processing location GOSC – [email protected] or GEOS – [email protected]. The day the invoice processing team receives the invoice is the Invoice Receipt Date. 

Who do I contact if my payment is more than 10 days past due or have a question regarding pending payments?

If your payment is more than 10 days late, contact GOSC – [email protected] or GEOS – [email protected].

How does my company benefit from this change?

Because payments will be paid according to a consistent process, it will enable a more predictable cash flow for our suppliers.

What if I have questions about how the Invoice Receipt Date was determined for an invoice or how the payment date was calculated?

Contact our team. 

Why is Cargill using the Invoice Receipt Date for determining my payment due date?

Using the Invoice Receipt Date when calculating the payment due date has always been standard language in our contracts. Our systems and processes are now aligned with this language to use the Invoice Receipt Date field in the determining the payment due date.

What is the Global Payment Term Optimization initiative and how do I benefit?

We are launching a global initiative to ensure our systems, processes, and payment terms are optimized to offer these benefits to suppliers:

• Increased payment predictability

• Standard payment terms that allows for added transparency and on-time payments

• More consistency in payment schedules, enabling better management of cashflow

Are all suppliers subject to Cargill’s new payment terms?

Yes! Our new global payment terms policy is effective across all of our suppliers globally. Our global initiative will help to ensure our systems, processes, and payment terms are optimized to ensure our vendors are given more payment transparency and paid on-time globally.

Are finance options available?

Unfortunately, at this time, we do not have financing options available. However, we are working towards offering a financing option in the near future and can follow up as details become more clear. In the meantime, you can contact your Cargill buyer to understand other payment term options.

Other than financing, what other options are available?

Contact your Cargill Buyer to discuss earlier payment term options with discounts.

Who can I contact to discuss this payment term change further?

Please contact your Cargill Buyer to raise any concerns you may have.

As a supplier invoicing Cargill plants, what is the most efficient way to get paid?

Cargill requires all suppliers to be paid electronically through Automated Clearing House (ACH). Go to the “How to Receive Electronic Payment” section of the General tab to get instructions and obtain the correct form to complete.

Do I follow the same process for remitting invoices?

Yes, your current invoicing process and remit to address are NOT changing as a result of this initiative.

How can I determine when my company will get paid?

You can determine your payment date by adding the number of days in your payment terms to the Invoice Receipt Date, which is the date Cargill scans the invoice into our system. For example, if the Invoice Receipt Date is January 6, 2020 (the date the invoice was scanned into our system) and the payment terms specified in your contract is 90 days, the payment date for this invoice will be April 5, 2020.

What is the Invoice Receipt Date, and how is it different from the Invoice Date?

The Invoice Receipt Date is the date when Cargill Accounts Payable receives and scans the invoice into our system the invoice. The Invoice Receipt Date is not the date you prepared the invoice or the date on the invoice. The Invoice Receipt Date is not the date you prepared the invoice or the date on the invoice. Your payment terms will start from the Invoice Receipt Date.

How do I know the date of the Invoice Receipt Date?

If your invoice meets all of the invoice submission requirements (including submitting it to the correct location via email, with the correct ATTN Line), the Invoice Receipt Date will usually be within one business day of its arrival at Cargill Accounts Payable. If anything is missing or if you submit the invoice to the plant or some other incorrect location, the Invoice Receipt Date will be delayed and will correspondingly delay your payment.

How can I avoid delayed payments?

Be sure to follow the invoice submission instructions available on the Supplier Central site. 

Where should I submit my invoice to ensure an Invoice Receipt Date is as close to the Invoice Date as possible?

Submit your invoice packet to your Cargill buyer.

If I need to re-submit an invoice, will the payment terms calculate from Receipt of Original invoice or Receipt of Revised invoice?

If you need to re-submit an invoice to correct an error or provide missing information, the date Accounts Payable receives the re-submitted invoice is new Invoice Receipt Date from which the payment date is calculated.

How does Cargill calculate the payment date if I submit an invoice to my contact at the plant?

If you submit the invoice to a contact at your plant, your invoice will be returned to you with instructions to re-submit to your Cargill buyer. The day the invoice processing team receives the invoice is the Invoice Receipt Date. 

Who do I contact if my payment is more than 10 days past due or have a question regarding pending payments?

If your payment is more than 10 days late, please follow these instructions on Supplier Central to submit a ticket via email, so that we can follow up with you. Please take note of the ticket number you receive. If you do received a response within 3 business days, please reply to the email you received from your Cargill buyer and specify your ticket number and add “ESCALATION” in the subject line. We appreciate your patience as we follow up on your inquiry.

How does my company benefit from this change?

Because payments will be paid according to a consistent process, it will enable a more predictable cash flow for our suppliers.

What if I have questions about how the Invoice Receipt Date was determined for an invoice or how the payment date was calculated?

Contact our team. 

Why is Cargill using the Invoice Receipt Date for determining my payment due date?

Using the Invoice Receipt Date when calculating the payment due date has always been standard language in our contracts. Our systems and processes are now aligned with this language to use the Invoice Receipt Date field in the determining the payment due date.

 

What is the Global Payment Term Optimization initiative and how do I benefit?

We are launching a global initiative to ensure our systems, processes, and payment terms are optimized to offer these benefits to suppliers:

• Increased payment predictability

• Standard payment terms that allows for added transparency and on-time payments

• More consistency in payment schedules, enabling better management of cashflow

Are all suppliers subject to Cargill’s new payment terms?

Yes! Our new global payment terms policy is effective across all of our suppliers globally. Our global initiative will help to ensure our systems, processes, and payment terms are optimized to ensure our vendors are given more payment transparency and paid on-time globally.

Are finance options available?

Unfortunately, at this time, we do not have financing options available. However, we are working towards offering a financing option in the near future and can follow up as details become more clear. In the meantime, you can contact your Cargill buyer to understand other payment term options.

Other than financing, what other options are available?

Please email your Cargill Buyer to discuss earlier payment term options with discounts.

Who can I contact to discuss this payment term change further?

Please email your Cargill Buyer or BU location contact to raise any concerns you may have.

As a supplier invoicing Cargill plants, what is the most efficient way to get paid?

Cargill requires all suppliers to be paid electronically through Automated Clearing House (ACH). Go to the “How to Receive Electronic Payment” section of the General tab to get instructions and obtain the correct form to complete.

Do I follow the same process for remitting invoices?

Yes, your current invoicing process and remit to address are NOT changing as a result of this initiative.

How can I determine when my company will get paid?

You can determine your payment date by adding the number of days in your payment terms to the Invoice Receipt Date, which is the date Cargill scans the invoice into our system. For example, if the Invoice Receipt Date is January 6, 2020 (the date the invoice was scanned into our system) and the payment terms specified in your contract is 90 days, the payment date for this invoice will be April 5, 2020.

What is the Invoice Receipt Date, and how is it different from the Invoice Date?

The Invoice Receipt Date is the date when Cargill Accounts Payable receives and scans the invoice into our system the invoice. The Invoice Receipt Date is not the date you prepared the invoice or the date on the invoice. Your payment terms will start from the Invoice Receipt Date.

How do I know the date of the Invoice Receipt Date?

If your invoice meets all of the invoice submission requirements (including submitting it to the correct location via email), the Invoice Receipt Date will usually be within one business day of its arrival at Cargill Accounts Payable. If anything is missing or if you submit the invoice to the plant or some other incorrect location, the Invoice Receipt Date will be delayed and will correspondingly delay your payment. 

How can I avoid delayed payments?

Be sure to follow the invoice submission instructions available on the Supplier Central site. 

Where should I submit my invoice to ensure an Invoice Receipt Date is as close to the Invoice Date as possible?

Submit your invoice packet to your Cargill Buyer or BU location contact.

If I need to re-submit an invoice, will the payment terms calculate from Receipt of Original invoice or Receipt of Revised invoice?

If you need to re-submit an invoice to correct an error or provide missing information, the date Accounts Payable receives the re-submitted invoice is new Invoice Receipt Date from which the payment date is calculated.

How does Cargill calculate the payment date if I submit an invoice to my contact at the plant?

If you submit the invoice to a contact at your plant, your invoice will be returned to you with instructions to re-submit to the central invoice processing location GOSC – [email protected] or GEOS – [email protected]. The day the invoice the Cargill plant or Cargill BU location receives the invoice is the Invoice Receipt Date. 

Who do I contact if my payment is more than 10 days past due or have a question regarding pending payments?

If your payment is more than 10 days late, please follow the instructions on the Supplier Query tab to submit your query via email, so that we can follow up with you.. If you do received a response within 3 business days, please reply to the email you received from 

• FIBI ([email protected])

• SGNA ([email protected])

• GOSC ([email protected])

• CFN/CQN ([email protected])

• CPN ([email protected])

• Cotton ([email protected]) 

and specify “ESCALATION” in the subject line. We appreciate your patience as we follow up on your inquiry.

 

How does my company benefit from this change?

Because payments will be paid according to a consistent process, it will enable a more predictable cash flow for our suppliers.

What if I have questions about how the Invoice Receipt Date was determined for an invoice or how the payment date was calculated?

Contact our team. 

Why is Cargill using the Invoice Receipt Date for determining my payment due date?

Using the Invoice Receipt Date when calculating the payment due date has always been standard language in our contracts. Our systems and processes are now aligned with this language to use the Invoice Receipt Date field in the determining the payment due date.

What is the Global Payment Term Optimization initiative and how do I benefit?

We are launching a global initiative to ensure our systems, processes, and payment terms are optimized to offer these benefits to suppliers:

• Increased payment predictability

• Standard payment terms that allows for added transparency and on-time payments

• More consistency in payment schedules, enabling better management of cashflow

Are all suppliers subject to Cargill’s new payment terms?

Yes! Our new global payment terms policy is effective across all of our suppliers globally. Our global initiative will help to ensure our systems, processes, and payment terms are optimized to ensure our vendors are given more payment transparency and paid on-time globally.

Are finance options available?

Unfortunately, at this time, we do not have financing options available. However, we are working towards offering a financing option in the near future and can follow up as details become more clear. In the meantime, you can email us at [email protected] to understand other payment term options.

Other than financing, what other options are available?

Please email us at [email protected] to discuss earlier payment term options with discounts.

Who can I contact to discuss this payment term change further?

Please email  [email protected] to raise any concerns you may have.

Do I follow the same process for remitting invoices?

Yes, your current invoicing process and remit to address are NOT changing as a result of this initiative.

How can I determine when my company will get paid?

You can determine your payment date by adding the number of days in your payment terms to the Invoice Receipt Date, which is the date Cargill scans the invoice into our system. For example, if the Invoice Receipt Date is January 6, 2020 (the date the invoice was scanned into our system) and the payment terms specified in your contract is 90 days, the payment date for this invoice will be April 5, 2020.

What is the Invoice Receipt Date, and how is it different from the Invoice Date?

The Invoice Receipt Date is the date when Cargill Jakarta Finance team or Plant location receives and scans the invoice into our system the invoice. The Invoice Receipt Date is not the date you prepared the invoice or the date on the invoice. The Invoice Receipt Date is not the date you prepared the invoice or the date on the invoice. Your payment terms will start from the Invoice Receipt Date.

How do I know the date of the Invoice Receipt Date?

If your invoice meets all of the invoice submission requirements (including submitting it to the correct location via email, with the correct ATTN Line), the Invoice Receipt Date will usually be within one business day of its arrival at Cargill Jakarta Finance team or at Plant location. If anything is missing or if you submit the invoice to the plant or some other incorrect location, the Invoice Receipt Date will be delayed and will correspondingly delay your payment.

How can I avoid delayed payments?

Be sure to follow the invoice submission instructions available on the Supplier Central site. 

Where should I submit my invoice to ensure an Invoice Receipt Date is as close to the Invoice Date as possible?

Submit your invoice packet to Jakarta Finance team or at Plant location.

If I need to re-submit an invoice, will the payment terms calculate from Receipt of Original invoice or Receipt of Revised invoice?

If you need to re-submit an invoice to correct an error or provide missing information, the date Jakarta Finance team or Plant location receives the re-submitted invoice is new Invoice Receipt Date from which the payment date is calculated.

How does Cargill calculate the payment date if I submit an invoice to my contact at the plant?

If you submit the invoice to a contact at your plant, the Invoice Receipt date will be calculated from the day when invoice is received by Plant Finance team. 

Who do I contact if my payment is more than 10 days past due or have a question regarding pending payments?

If your payment is more than 10 days late, please reach out to:

• CASC & CFR: [email protected]
• CTP: [email protected]
• CTL: [email protected]
• CFN: [email protected]
• Sorini: [email protected]
• CCC: [email protected]

How does my company benefit from this change?

Because payments will be paid according to a consistent process, it will enable a more predictable cash flow for our suppliers.

What if I have questions about how the Invoice Receipt Date was determined for an invoice or how the payment date was calculated?

Contact our team. 

Why is Cargill using the Invoice Receipt Date for determining my payment due date?

Using the Invoice Receipt Date when calculating the payment due date has always been standard language in our contracts. Our systems and processes are now aligned with this language to use the Invoice Receipt Date field in the determining the payment due date.

 

What is the Global Payment Term Optimization initiative and how do I benefit?

We are launching a global initiative to ensure our systems, processes, and payment terms are optimized to offer these benefits to suppliers:

• Increased payment predictability

• Standard payment terms that allows for added transparency and on-time payments

• More consistency in payment schedules, enabling better management of cashflow

Are all suppliers subject to Cargill’s new payment terms?

Yes! Our new global payment terms policy is effective across all of our suppliers globally. Our global initiative will help to ensure our systems, processes, and payment terms are optimized to ensure our vendors are given more payment transparency and paid on-time globally.

Are finance options available?

Unfortunately, at this time, we do not have financing options available. However, we are working towards offering a financing option in the near future and can follow up as details become more clear. In the meantime, you can email your Cargill buyer to understand other payment term options.

Other than financing, what other options are available?

Please email your Cargill Buyer to discuss earlier payment term options with discounts.

Who can I contact to discuss this payment term change further?

Please email your Cargill Buyer to discuss earlier payment term options with discounts.

As a supplier invoicing Cargill plants, what is the most efficient way to get paid?

Cargill requires all suppliers to be paid electronically through Automated Clearing House (ACH). Go to the “How to Receive Electronic Payment” section of the General tab to get instructions and obtain the correct form to complete.

Do I follow the same process for remitting invoices?

Yes, your current invoicing process and remit to address are NOT changing as a result of this initiative.

How can I determine when my company will get paid?

You can determine your payment date by adding the number of days in your payment terms to the Invoice Receipt Date, which is the date Cargill scans the invoice into our system. For example, if the Invoice Receipt Date is January 6, 2020 (the date the invoice was scanned into our system) and the payment terms specified in your contract is 90 days, the payment date for this invoice will be April 5, 2020.

What is the Invoice Receipt Date, and how is it different from the Invoice Date?

The Invoice Receipt Date is the date when Cargill Accounts Payable receives and scans the invoice into our system the invoice. The Invoice Receipt Date is not the date you prepared the invoice or the date on the invoice. The Invoice Receipt Date is not the date you prepared the invoice or the date on the invoice. Your payment terms will start from the Invoice Receipt Date.

How do I know the date of the Invoice Receipt Date?

If your invoice meets all of the invoice submission requirements (including submitting it to the correct location via email, with the correct ATTN Line), the Invoice Receipt Date will usually be within one business day of its arrival at Cargill Accounts Payable. If anything is missing or if you submit the invoice to the plant or some other incorrect location, the Invoice Receipt Date will be delayed and will correspondingly delay your payment.

How can I avoid delayed payments?

Be sure to follow the invoice submission instructions available on the Supplier Central site. 

Where should I submit my invoice to ensure an Invoice Receipt Date is as close to the Invoice Date as possible?

Submit your invoice packet to your Cargill buyer BU contact as per locations.

If I need to re-submit an invoice, will the payment terms calculate from Receipt of Original invoice or Receipt of Revised invoice?

If you need to re-submit an invoice to correct an error or provide missing information, the date Accounts Payable receives the re-submitted invoice is new Invoice Receipt Date from which the payment date is calculated.

How does Cargill calculate the payment date if I submit an invoice to my contact at the plant?

If you submit the invoice to a contact at your plant, your invoice will be returned to you with instructions to re-submit to the central invoice processing location. The day the invoice is received at Cargill Japan main office and BU contact locations  is the Invoice Receipt Date.  

Who do I contact if my payment is more than 10 days past due or have a question regarding pending payments?

If your payment is more than 10 days late, please follow these instructions on Supplier Central to submit a ticket via email, so that we can follow up with you. Please take note of the ticket number you receive. If you do received a response within 3 business days, please reply to the email you received from -JPNA-ACCOUNT-OPS <[email protected]> and specify your ticket number and add “ESCALATION” in the subject line. We appreciate your patience as we follow up on your inquiry.

How does my company benefit from this change?

Because payments will be paid according to a consistent process, it will enable a more predictable cash flow for our suppliers.

What if I have questions about how the Invoice Receipt Date was determined for an invoice or how the payment date was calculated?

Contact our team. 

Why is Cargill using the Invoice Receipt Date for determining my payment due date?

Using the Invoice Receipt Date when calculating the payment due date has always been standard language in our contracts. Our systems and processes are now aligned with this language to use the Invoice Receipt Date field in the determining the payment due date.

 

What is the Global Payment Term Optimization initiative and how do I benefit?

We are launching a global initiative to ensure our systems, processes, and payment terms are optimized to offer these benefits to suppliers:

• Increased payment predictability

• Standard payment terms that allows for added transparency and on-time payments

• More consistency in payment schedules, enabling better management of cashflow

Are all suppliers subject to Cargill’s new payment terms?

Yes! Our new global payment terms policy is effective across all of our suppliers globally. Our global initiative will help to ensure our systems, processes, and payment terms are optimized to ensure our vendors are given more payment transparency and paid on-time globally.

Are finance options available?

Unfortunately, at this time, we do not have financing options available. However, we are working towards offering a financing option in the near future and can follow up as details become more clear. In the meantime, you can contact your Cargill buyer to understand other payment term options.

Other than financing, what other options are available?

Please email us to discuss earlier payment term options with discounts.

• CFN: [email protected], [email protected]

• CCC: [email protected]

• CASC: [email protected], TE Trade Execution Team

• CTS: [email protected], [email protected]

• CPN: [email protected]

• CFR: [email protected]

Who can I contact to discuss this payment term change further?

Please email us to raise any concerns you may have.

• CFN: [email protected], [email protected]

• CCC: [email protected]

• CASC: [email protected], TE Trade Execution Team

• CTS: [email protected], [email protected]

• CPN: [email protected]

• CFR: [email protected]

As a supplier invoicing Cargill plants, what is the most efficient way to get paid?

Cargill requires all suppliers to be paid electronically through Automated Clearing House (ACH). Go to the “How to Receive Electronic Payment” section of the General tab to get instructions and obtain the correct form to complete.

Do I follow the same process for remitting invoices?

Yes, your current invoicing process and remit to address are NOT changing as a result of this initiative.

How can I determine when my company will get paid?

You can determine your payment date by adding the number of days in your payment terms to the Invoice Receipt Date, which is the date Cargill scans the invoice into our system. For example, if the Invoice Receipt Date is January 6, 2020 (the date the invoice was scanned into our system) and the payment terms specified in your contract is 90 days, the payment date for this invoice will be April 5, 2020.

What is the Invoice Receipt Date, and how is it different from the Invoice Date?

The Invoice Receipt Date is the date when Cargill Accounts Payable receives and scans the invoice into our system the invoice. The Invoice Receipt Date is not the date you prepared the invoice or the date on the invoice. Your payment terms will start from the Invoice Receipt Date.

How do I know the date of the Invoice Receipt Date?

If your invoice meets all of the invoice submission requirements (including submitting it to the correct location via email), the Invoice Receipt Date will usually be within one business day of its arrival at Cargill Accounts Payable. If anything is missing or if you submit the invoice to the plant or some other incorrect location, the Invoice Receipt Date will be delayed and will correspondingly delay your payment. 

How can I avoid delayed payments?

Be sure to follow the invoice submission instructions available on the Supplier Central site. 

Where should I submit my invoice to ensure an Invoice Receipt Date is as close to the Invoice Date as possible?

Submit your invoice packet to

• GEOS: [email protected]
• CFN, CTS: [email protected]
• CASC: Mohamad_Nur'[email protected]
• CFR, CCC: [email protected]

If I need to re-submit an invoice, will the payment terms calculate from Receipt of Original invoice or Receipt of Revised invoice?

If you need to re-submit an invoice to correct an error or provide missing information, the date Accounts Payable receives the re-submitted invoice is new Invoice Receipt Date from which the payment date is calculated.

How does Cargill calculate the payment date if I submit an invoice to my contact at the plant?

If you submit the invoice to a contact at your plant, your invoice will be returned to you with instructions to re-submit to the central invoice processing location. The day the invoice the Cargill plant or Cargill BU location receives the invoice is the Invoice Receipt Date. 

Who do I contact if my payment is more than 10 days past due or have a question regarding pending payments?

If your payment is more than 10 days late, please email [email protected], so that we can follow up with you. If you do not receive a response within 3 business days, please reply to the email you received from [email protected] and add “ESCALATION” in the subject line. We appreciate your patience as we follow up on your inquiry.

Please follow the below Escalation Matrix for the respective business units:

• CPP: [email protected]
• CFN: [email protected]
• CCC: [email protected]
• CASC: [email protected]
• CTS: [email protected], [email protected]
• CPN: [email protected]
• CFR: [email protected]

 

How does my company benefit from this change?

Because payments will be paid according to a consistent process, it will enable a more predictable cash flow for our suppliers.

What if I have questions about how the Invoice Receipt Date was determined for an invoice or how the payment date was calculated?

Contact our team. 

Why is Cargill using the Invoice Receipt Date for determining my payment due date?

Using the Invoice Receipt Date when calculating the payment due date has always been standard language in our contracts. Our systems and processes are now aligned with this language to use the Invoice Receipt Date field in the determining the payment due date.

What is the Global Payment Term Optimization initiative and how do I benefit?

We are launching a global initiative to ensure our systems, processes, and payment terms are optimized to offer these benefits to suppliers:

• Increased payment predictability

• Standard payment terms that allows for added transparency and on-time payments

• More consistency in payment schedules, enabling better management of cashflow

Are all suppliers subject to Cargill’s new payment terms?

Yes! Our new global payment terms policy is effective across all of our suppliers globally. Our global initiative will help to ensure our systems, processes, and payment terms are optimized to ensure our vendors are given more payment transparency and paid on-time globally.

Are finance options available?

Unfortunately, at this time, we do not have financing options available. However, we are working towards offering a financing option in the near future and can follow up as details become more clear. 

Other than financing, what other options are available?

Please connect with your Cargill buyer to discuss earlier payment term options with discounts.

 

Who can I contact to discuss this payment term change further?

Please  connect with your Cargill buyer  to raise any concerns you may have.

As a supplier invoicing Cargill plants, what is the most efficient way to get paid?

Cargill requires all suppliers to be paid electronically. Go to the “How to Receive Electronic Payment” section of the General tab to get instructions and obtain the correct form to complete.

Do I follow the same process for remitting invoices?

Yes, your current invoicing process and remit to address are NOT changing as a result of this initiative.

How can I determine when my company will get paid?

You can determine your payment date by adding the number of days in your payment terms to the Invoice Receipt Date, which is the date Cargill scans the invoice into our system. For example, if the Invoice Receipt Date is January 6, 2020 (the date the invoice was scanned into our system) and the payment terms specified in your contract is 90 days, the payment date for this invoice will be April 5, 2020.

What is the Invoice Receipt Date, and how is it different from the Invoice Date?

The Invoice Receipt Date is the date when Cargill Accounts Payable receives and scans the invoice into our system the invoice. The Invoice Receipt Date is not the date you prepared the invoice or the date on the invoice. Your payment terms will start from the Invoice Receipt Date.

How do I know the date of the Invoice Receipt Date?

If your invoice meets all of the invoice submission requirements (including submitting it to the correct location), the Invoice Receipt Date will usually be within one business day of its arrival at Cargill Accounts Payable. If anything is missing or if you submit the invoice to the plant or some other incorrect location, the Invoice Receipt Date will be delayed and will correspondingly delay your payment. 

How can I avoid delayed payments?

Be sure to follow the invoice submission instructions available on the Supplier Central site. 

Where should I submit my invoice to ensure an Invoice Receipt Date is as close to the Invoice Date as possible?

Submit your invoice packet to your Cargill buyer or plant location.

Are there any exceptions to submitting invoices to this location?

Yes. If you are in the Ariba system or using ERS, there is no change to your invoice submission location.

If I need to re-submit an invoice, will the payment terms calculate from Receipt of Original invoice or Receipt of Revised invoice?

If you need to re-submit an invoice to correct an error or provide missing information, the date Accounts Payable receives the re-submitted invoice is new Invoice Receipt Date from which the payment date is calculated.

Who do I contact if my payment is more than 10 days past due or have a question regarding pending payments?

If your payment is more than 10 days late, please email [email protected], so that we can follow up with you. If you do not receive a response within 3 business days, please reply to the email you received from [email protected] and add “ESCALATION” in the subject line. We appreciate your patience as we follow up on your inquiry.

How does my company benefit from this change?

Because payments will be paid according to a consistent process, it will enable a more predictable cash flow for our suppliers.

What if I have questions about how the Invoice Receipt Date was determined for an invoice or how the payment date was calculated?

Contact our team. 

Why is Cargill using the Invoice Receipt Date for determining my payment due date?

Using the Invoice Receipt Date when calculating the payment due date has always been standard language in our contracts. Our systems and processes are now aligned with this language to use the Invoice Receipt Date field in the determining the payment due date.

What is the Global Payment Term Optimization initiative and how do I benefit?

We are launching a global initiative to ensure our systems, processes, and payment terms are optimized to offer these benefits to suppliers:

• Increased payment predictability

• Standard payment terms that allows for added transparency and on-time payments

• More consistency in payment schedules, enabling better management of cashflow

Are all suppliers subject to Cargill’s new payment terms?

Yes! Our new global payment terms policy is effective across all of our suppliers globally. Our global initiative will help to ensure our systems, processes, and payment terms are optimized to ensure our vendors are given more payment transparency and paid on-time globally.

Are finance options available?

Unfortunately, at this time, we do not have financing options available. However, we are working towards offering a financing option in the near future and can follow up as details become more clear. In the meantime, you can email us at [email protected] to understand other payment term options.

Other than financing, what other options are available?

Please email us at [email protected] to discuss earlier payment term options with discounts.

Who can I contact to discuss this payment term change further?

Please email us at [email protected] to raise any concerns you may have.

As a supplier invoicing Cargill plants, what is the most efficient way to get paid?

Cargill requires all suppliers to be paid electronically through Automated Clearing House (ACH). Go to the “How to Receive Electronic Payment” section of the General tab to get instructions and obtain the correct form to complete.

Do I follow the same process for remitting invoices?

Yes, your current invoicing process and remit to address are NOT changing as a result of this initiative.

How can I determine when my company will get paid?

You can determine your payment date by adding the number of days in your payment terms to the Invoice Receipt Date, which is the date Cargill scans the invoice into our system. For example, if the Invoice Receipt Date is January 6, 2020 (the date the invoice was scanned into our system) and the payment terms specified in your contract is 90 days, the payment date for this invoice will be April 5, 2020.

How can I avoid delayed payments?

Be sure to follow the invoice submission instructions available on the Supplier Central site. 

Where should I submit my invoice?

Submit your invoice packet to your Cargill contact

Are there any exceptions to submitting invoices to this location?

Yes. If you are in the Ariba system or using ERS, there is no change to your invoice submission location.

If I need to re-submit an invoice, will the payment terms calculate from invoice date?

Yes, If you need to re-submit an invoice to correct an error or provide missing information, the date Accounts Payable receives the re-submitted invoice date for payment date is calculated. 

How does Cargill calculate the payment date if I submit an invoice to my contact at the plant?

If you submit the invoice to a contact at your plant, your invoice will be returned to you with instructions to re-submit to your Cargill buyer.

Who do I contact if my payment is more than 10 days past due or have a question regarding pending payments?

If your payment is more than 10 days late, please email your Cargill contact they shall check if submission was done on time & shall redirect your query to Cargill Accounts Payable  [email protected]. We appreciate your patience as we follow up on your inquiry.

How does my company benefit from this change?

Because payments will be paid according to a consistent process, it will enable a more predictable cash flow for our suppliers.

What is the Global Payment Term Optimization initiative and how do I benefit?

We are launching a global initiative to ensure our systems, processes, and payment terms are optimized to offer these benefits to suppliers:

• Increased payment predictability

• Standard payment terms that allows for added transparency and on-time payments

• More consistency in payment schedules, enabling better management of cashflow

Are all suppliers subject to Cargill’s new payment terms?

Yes! Our new global payment terms policy is effective across all of our suppliers globally. Our global initiative will help to ensure our systems, processes, and payment terms are optimized to ensure our vendors are given more payment transparency and paid on-time globally.

Are finance options available?

Unfortunately, at this time, we do not have financing options available. However, we are working towards offering a financing option in the near future and can follow up as details become more clear. In the meantime, you can contact your Cargill buyer to understand other payment term options.

Other than financing, what other options are available?

Contact your Cargill Buyer to discuss earlier payment term options with discounts.

Who can I contact to discuss this payment term change further?

Please contact your Cargill Buyer to raise any concerns you may have.

Who can I contact to discuss this payment term change further?

Please email the Thailand Finance Team to raise any concerns you may have.

As a supplier invoicing Cargill plants, what is the most efficient way to get paid?

Cargill requires all suppliers to be paid electronically through Automated Clearing House (ACH). Go to the “How to Receive Electronic Payment” section of the General tab to get instructions and obtain the correct form to complete.

Do I follow the same process for remitting invoices?

Yes, your current invoicing process and remit to address are NOT changing as a result of this initiative.

How can I determine when my company will get paid?

You can determine your payment date by adding the number of days in your payment terms to the Invoice Receipt Date, which is the date Cargill scans the invoice into our system. For example, if the Invoice Receipt Date is January 6, 2020 (the date the invoice was scanned into our system) and the payment terms specified in your contract is 90 days, the payment date for this invoice will be April 5, 2020.

What is the Invoice Receipt Date, and how is it different from the Invoice Date?

The Invoice Receipt Date is the date when Cargill Accounts Payable receives and scans the invoice into our system the invoice. The Invoice Receipt Date is not the date you prepared the invoice or the date on the invoice. The Invoice Receipt Date is not the date you prepared the invoice or the date on the invoice. Your payment terms will start from the Invoice Receipt Date.

How do I know the date of the Invoice Receipt Date?

If your invoice meets all of the invoice submission requirements (including submitting it to the correct location via email, with the correct ATTN Line), the Invoice Receipt Date will usually be within one business day of its arrival at Cargill Accounts Payable. If anything is missing or if you submit the invoice to the plant or some other incorrect location, the Invoice Receipt Date will be delayed and will correspondingly delay your payment.

How can I avoid delayed payments?

Be sure to follow the invoice submission instructions available on the Supplier Central site. 

Where should I submit my invoice to ensure an Invoice Receipt Date is as close to the Invoice Date as possible?

Submit your invoice packet to the Thailand Finance Team.

Are there any exceptions to submitting invoices to this location?

Yes. If you are in the Ariba system or using ERS, there is no change to your invoice submission location.

If I need to re-submit an invoice, will the payment terms calculate from Receipt of Original invoice or Receipt of Revised invoice?

If you need to re-submit an invoice to correct an error or provide missing information, the date Accounts Payable receives the re-submitted invoice is new Invoice Receipt Date from which the payment date is calculated.

How does Cargill calculate the payment date if I submit an invoice to my contact at the plant?

If you submit the invoice to a contact at your plant, your invoice will be returned to you with instructions to re-submit to your Cargill buyer. The day the invoice processing team receives the invoice is the Invoice Receipt Date. 

Who do I contact if my payment is more than 10 days past due or have a question regarding pending payments?

If your payment is more than 10 days late, please follow the instructions on the Supplier Queries tab of the Invoicing page to submit a ticket via email, so that we can follow up with you. Please take note of the ticket number you receive. If you do received a response within 3 business days, please reply to the email you received and specify your ticket number and add “ESCALATION” in the subject line. We appreciate your patience as we follow up on your inquiry.

How does my company benefit from this change?

Because payments will be paid according to a consistent process, it will enable a more predictable cash flow for our suppliers.

What if I have questions about how the Invoice Receipt Date was determined for an invoice or how the payment date was calculated?

Contact our team. 

Why is Cargill using the Invoice Receipt Date for determining my payment due date?

Using the Invoice Receipt Date when calculating the payment due date has always been standard language in our contracts. Our systems and processes are now aligned with this language to use the Invoice Receipt Date field in the determining the payment due date.

 

What is the Global Payment Term Optimization initiative and how do I benefit?

We are launching a global initiative to ensure our systems, processes, and payment terms are optimized to offer these benefits to suppliers:

• Increased payment predictability

• Standard payment terms that allows for added transparency and on-time payments

• More consistency in payment schedules, enabling better management of cashflow

Are all suppliers subject to Cargill’s new payment terms?

Yes! Our new global payment terms policy is effective across all of our suppliers globally. Our global initiative will help to ensure our systems, processes, and payment terms are optimized to ensure our vendors are given more payment transparency and paid on-time globally.

Are finance options available?

Unfortunately, at this time, we do not have financing options available. However, we are working towards offering a financing option in the near future and can follow up as details become more clear.

Other than financing, what other options are available?

Please contact your Cargill Buyer to discuss earlier payment term options with discounts.

Who can I contact to discuss this payment term change further?

Please connect with your Cargill Buyer to raise any concerns you may have.

As a supplier invoicing Cargill plants, what is the most efficient way to get paid?

Cargill requires all suppliers to be paid electronically. Go to the “How to Receive Electronic Payment” section of the General tab to get instructions and obtain the correct form to complete.

Do I follow the same process for remitting invoices?

Yes, your current invoicing process and remit to address are NOT changing as a result of this initiative.

How can I determine when my company will get paid?

You can determine your payment date by adding the number of days in your payment terms to the Invoice Receipt Date, which is the date Cargill scans the invoice into our system. For example, if the Invoice Receipt Date is January 6, 2020 (the date the invoice was scanned into our system) and the payment terms specified in your contract is 90 days, the payment date for this invoice will be April 5, 2020.

What is the Invoice Receipt Date, and how is it different from the Invoice Date?

The Invoice Receipt Date is the date when Cargill Accounts Payable receives and scans the invoice into our system the invoice. The Invoice Receipt Date is not the date you prepared the invoice or the date on the invoice. The Invoice Receipt Date is not the date you prepared the invoice or the date on the invoice. Your payment terms will start from the Invoice Receipt Date.

How do I know the date of the Invoice Receipt Date?

If your invoice meets all of the invoice submission requirements (including submitting it to the correct location), the Invoice Receipt Date will usually be within one business day of its arrival at Cargill Accounts Payable. If anything is missing or if you submit the invoice to an incorrect location, the Invoice Receipt Date will be delayed and will correspondingly delay your payment.

How can I avoid delayed payments?

Be sure to follow the invoice submission instructions available on the Supplier Central site. 

Where should I submit my invoice to ensure an Invoice Receipt Date is as close to the Invoice Date as possible?

Submit your invoice packet to your Cargill buyer / plant location.

If I need to re-submit an invoice, will the payment terms calculate from Receipt of Original invoice or Receipt of Revised invoice?

If you need to re-submit an invoice to correct an error or provide missing information, the date Accounts Payable receives the re-submitted invoice is new Invoice Receipt Date from which the payment date is calculated.

Who do I contact if my payment is more than 10 days past due or have a question regarding pending payments?

If your payment is more than 10 days late, please follow these instructions on Supplier Central to submit your query via email, so that we can follow up with you. If you do received a response within 3 business days, please reply to the email you received from [email protected] and add “ESCALATION” in the subject line. We appreciate your patience as we follow up on your inquiry.

How does my company benefit from this change?

Because payments will be paid according to a consistent process, it will enable a more predictable cash flow for our suppliers.

What if I have questions about how the Invoice Receipt Date was determined for an invoice or how the payment date was calculated?

Contact our team. 

Why is Cargill using the Invoice Receipt Date for determining my payment due date?

Using the Invoice Receipt Date when calculating the payment due date has always been standard language in our contracts. Our systems and processes are now aligned with this language to use the Invoice Receipt Date field in the determining the payment due date.

 

What is the Global Payment Term Optimization initiative and how do I benefit?

We are launching a global initiative to ensure our systems, processes, and payment terms are optimized to offer these benefits to suppliers:

• Increased payment predictability

• Standard payment terms that allows for added transparency and on-time payments

• More consistency in payment schedules, enabling better management of cashflow

Are all suppliers subject to Cargill’s new payment terms?

Yes! Our new global payment terms policy is effective across all of our suppliers globally. Our global initiative will help to ensure our systems, processes, and payment terms are optimized to ensure our vendors are given more payment transparency and paid on-time globally.

Are finance options available?

Unfortunately, at this time, we do not have financing options available. However, we are working towards offering a financing option in the near future and can follow up as details become more clear. In the meantime, you can reach out to your Cargill Buyer   to understand other payment term options.

Other than financing, what other options are available?

Please reach out to your Cargill Buyer to discuss earlier payment term options with discounts.

Who can I contact to discuss this payment term change further?

Please email us at [email protected] to raise any concerns you may have.

Do I follow the same process for remitting invoices?

Yes, your current invoicing process and remit to address are NOT changing as a result of this initiative.

How can I determine when my company will get paid?

You can determine your payment date by adding the number of days in your payment terms to the Invoice Receipt Date, which is the date Cargill scans the invoice into our system. For example, if the Invoice Receipt Date is January 6, 2020 (the date the invoice was scanned into our system) and the payment terms specified in your contract is 90 days, the payment date for this invoice will be April 5, 2020.

What is the Invoice Receipt Date, and how is it different from the Invoice Date?

The Invoice Receipt Date is the date when Cargill Accounts Payable receives and scans the invoice into our system the invoice. The Invoice Receipt Date is not the date you prepared the invoice or the date on the invoice. Your payment terms will start from the Invoice Receipt Date.

How do I know the date of the Invoice Receipt Date?

If your invoice meets all of the invoice submission requirements (including submitting it to the correct location via email, the Invoice Receipt Date will usually be within one business day of its arrival at Cargill Accounts Payable. If anything is missing or if you submit the invoice to the plant or some other incorrect location, the Invoice Receipt Date will be delayed and will correspondingly delay your payment.  

How can I avoid delayed payments?

Be sure to follow the invoice submission instructions available on the Supplier Central site. 

If I need to re-submit an invoice, will the payment terms calculate from Receipt of Original invoice or Receipt of Revised invoice?

If you need to re-submit an invoice to correct an error or provide missing information, the date Accounts Payable receives the re-submitted invoice is new Invoice Receipt Date from which the payment date is calculated.

How does Cargill calculate the payment date if I submit an invoice to my contact at the plant?

If you submit the invoice to a contact at your plant, your invoice will be returned to you with instructions to re-submit to the central invoice processing location  The day the invoice processing team receives the invoice is the Invoice Receipt Date.

Who do I contact if my payment is more than 10 days past due or have a question regarding pending payments?

If your payment is more than 10 days late, please follow these instructions on Supplier Central to contact the supplier relations team, so that we can follow up with you. We appreciate your patience as we follow up on your inquiry.

How does my company benefit from this change?

Because payments will be paid according to a consistent process, it will enable a more predictable cash flow for our suppliers.

What if I have questions about how the Invoice Receipt Date was determined for an invoice or how the payment date was calculated?

Contact our team. 

Why is Cargill using the Invoice Receipt Date for determining my payment due date?

Using the Invoice Receipt Date when calculating the payment due date has always been standard language in our contracts. Our systems and processes are now aligned with this language to use the Invoice Receipt Date field in the determining the payment due date.

What is the Global Payment Term Optimization initiative and how do I benefit?

We are launching a global initiative to ensure our systems, processes, and payment terms are optimized to offer these benefits to suppliers:

• Increased payment predictability

• Standard payment terms that allows for added transparency and on-time payments

• More consistency in payment schedules, enabling better management of cashflow

Are all suppliers subject to Cargill’s new payment terms?

Yes! Our new global payment terms policy is effective across all of our suppliers globally. Our global initiative will help to ensure our systems, processes, and payment terms are optimized to ensure our vendors are given more payment transparency and paid on-time globally.

Who can I contact to discuss this payment term change further?

Please contact your buyer to raise any concerns you may have.

As a supplier invoicing Cargill, what is the most efficient way to get paid?

Cargill requires all suppliers to be paid electronically through Electronic Funds Transfer (EFT). Go to the “How to Receive Electronic Payment” section of the General tab to get instructions and obtain the correct form to complete.

Do I follow the same process for remitting invoices?

Yes, your current invoicing process and remit to address are NOT changing as a result of this initiative.

How can I determine when my company will get paid?

You can determine your payment date by adding the number of days in your payment terms to the Invoice Receipt Date, which is the date Cargill scans the invoice into our system (you will receive an email notification confirming the invoice receipt). . For example, if the Invoice Receipt Date is January 6, 2020 (the date the invoice was scanned into our system) and the payment terms specified in your contract is 60 days, the payment date for this invoice will be March 5, 2020. 

What is the Invoice Receipt Date, and how is it different from the Invoice Date?

The Invoice Receipt Date is the date when Cargill Accounts Payable receives and scans the invoice into our system the invoice. The Invoice Receipt Date is not the date you prepared the invoice or the date on the invoice. Your payment terms will start from the Invoice Receipt Date.

How do I know the date of the Invoice Receipt Date?

If your invoice meets all of the invoice submission requirements (including submitting it to the correct location at the corresponding email), the Invoice Receipt Date will be the day of its arrival at Cargill Accounts Payable. If anything is missing or if you submit the invoice to the plant or some other incorrect location, the Invoice Receipt Date will be delayed and will correspondingly delay your payment.

How can I avoid delayed payments?

Be sure to follow the invoice submission instructions available on the Supplier Central site. 

Where should I submit my invoice to ensure an Invoice Receipt Date is as close to the Invoice Date as possible?

Submit your invoice at the corresponding email: 

• Cargill SACI: [email protected]

• Glucovil: [email protected]  

• Provimi: [email protected]

If I need to re-submit an invoice, will the payment terms calculate from Receipt of Original invoice or Receipt of Revised invoice?

If you need to re-submit an invoice to correct an error or provide missing information, the date Accounts Payable receives the re-submitted invoice is new Invoice Receipt Date from which the payment date is calculated. 

How does Cargill calculate the payment date if I submit an invoice to my contact at the plant?

If you submit the invoice to a contact at your plant, your invoice will be returned to you with instructions to re-submit to the corresponding email (see Submission tab of the Invoice page). The day the invoice processing team receives the invoice is the Invoice Receipt Date.   

Who do I contact if my payment is more than 10 days past due or have a question regarding pending payments?

If you haven’t received your payment within the due date, please follow the instructions on the Supplier Queries tab of the Invoice page to raise a ticket via Cobranzas.com or by telephone 0810-555-2455, so that we can follow up with you. Please take note of the ticket number you receive. We appreciate your patience as we follow up on your inquiry. 

How does my company benefit from this change?

Because payments will be paid according to a consistent process, it will enable a more predictable cash flow for our suppliers.

What if I have questions about how the Invoice Receipt Date was determined for an invoice or how the payment date was calculated?

Contact our team. via Cobranzas.com or by telephone 0810-555-2455.

Why is Cargill using the Invoice Receipt Date for determining my payment due date?

Using the Invoice Receipt Date when calculating the payment due date has always been standard language in our contracts. Our systems and processes are now aligned with this language to use the Invoice Receipt Date field in the determining the payment due date.

What is the Global Payment Term Optimization initiative and how do I benefit?

We are launching a global initiative to ensure our systems, processes, and payment terms are optimized to offer these benefits to suppliers:

• Increased payment predictability

• Standard payment terms that allows for added transparency and on-time payments

• More consistency in payment schedules, enabling better management of cashflow

Are all suppliers subject to Cargill’s new payment terms?

Yes! Our new global payment terms policy is effective across all of our suppliers globally. Our global initiative will help to ensure our systems, processes, and payment terms are optimized to ensure our vendors are given more payment transparency and paid on-time globally.

Who can I contact to discuss this payment term change further?

Please talk with your Cargill buyer to raise any concerns you may have.

Do I follow the same process for remitting invoices?

Yes, your current invoicing process and remit to address are NOT changing as a result of this initiative.

How can I determine when my company will get paid?

You can determine your payment date by adding the number of days in your payment terms to the Invoice Issue Date. For example, if the Invoice Issue Date is January 6, 2020 and the payment terms specified in your contract is 90 days, the payment date for this invoice will be April 5, 2020.

How can I avoid delayed payments?

Be sure to follow the invoice submission instructions available on the Supplier Central site.

Who do I contact if my payment is more than 10 days past due or have a question regarding pending payments?

If your payment is more than 10 days late, please follow the instructions on the Supplier Queries tab of the Invoice page  to submit a ticket via email, so that we can follow up with you. Please take note of the ticket number you receive. If you do received a response within 3 business days, please reply to the email you received from  [email protected] and specify your ticket number and “ESCALATION” in the subject line. We appreciate your patience as we follow up on your inquiry.

How does my company benefit from this change?

Because payments will be paid according to a consistent process, it will enable a more predictable cash flow for our suppliers.

What is the Global Payment Term Optimization initiative and how do I benefit?

We are launching a global initiative to ensure our systems, processes, and payment terms are optimized to offer these benefits to suppliers:

• Increased payment predictability

• Standard payment terms that allows for added transparency and on-time payments

• More consistency in payment schedules, enabling better management of cashflow

Are all suppliers subject to Cargill’s new payment terms?

Yes! Our new global payment terms policy is effective across all of our suppliers globally. Our global initiative will help to ensure our systems, processes, and payment terms are optimized to ensure our vendors are given more payment transparency and paid on-time globally.

Are finance options available?

Unfortunately, at this time, we do not have financing options available. However, we are working towards offering a financing option in the near future and can follow up as details become more clear. In the meantime, get in touch with the Buying Team to understand other payment term options. If further details might be needed, please contact:

• Costa Rica: [email protected]

• Nicaragua: [email protected]

• Guatemala: [email protected]

• Honduras: [email protected]

Other than financing, what other options are available?

Please send an email to the Buying Team to discuss earlier payment term options with discounts.

If further details might be needed, please contact:

• Costa Rica: [email protected]

• Nicaragua: [email protected]

• Guatemala: [email protected]

• Honduras: [email protected]

Who can I contact to discuss this payment term change further?

Please contact to the Buying Team  to raise any concerns you may have.

If further details might be needed, please contact:

• Costa Rica: [email protected]

• Nicaragua: [email protected]

• Guatemala: [email protected]

• Honduras: [email protected]

As a supplier invoicing Cargill, what is the most efficient way to get paid?

Costa Rica, Guatemala and Nicaragua: Cargill requires all suppliers to be paid electronically through Automated Clearing House (ACH). 

Honduras: Cargill requires all NA suppliers to be paid electronically through Automated Clearing House (ACH) transfer.

Do I follow the same process for remitting invoices?

Yes, your current invoicing process and remit to address are NOT changing as a result of this initiative.

How can I determine when my company will get paid?

You can determine your payment date by adding the number of days in your payment terms to the Invoice Date, which is the date the purveyor emits the invoice. For example, if the Invoice Date is January 6, 2020 and the payment terms specified in your contract is 90 days, the payment date for this invoice will be April 5, 2020.

What is the Invoice Receipt Date, and how is it different from the Invoice Date?

Please note in Central America all suppliers are paid against the Invoice Date according to the payment terms.

How do I know the date of the Invoice Receipt Date?

Please note in Central America all suppliers are paid against the Invoice Date according to the payment terms. 

How can I avoid delayed payments?

Be sure to follow the invoice submission instructions available on the Supplier Central site. 

Where should I submit my invoice to ensure an Invoice Receipt Date is as close to the Invoice Date as possible?

Please note in Central America all suppliers are paid against the Invoice Date according to the payment terms. 

If I need to re-submit an invoice, will the payment terms calculate from Receipt of Original invoice or Receipt of Revised invoice?

Please note in Central America all suppliers are paid against the Invoice Date according to the payment terms. 

How does Cargill calculate the payment date if I submit an invoice to my contact at the plant?

The payment terms will be calculated by Invoice Date, the internal user needs to properly address the document to Accounts Payable Team. 

Who do I contact if my payment is more than 10 days past due or have a question regarding pending payments?

If your payment is more than 10 days late, please send an email to the following email depending of the country and await 48h for response. We appreciate your patience as we follow up on your inquiry.

• Costa Rica: [email protected]

• Nicaragua: [email protected]

• Guatemala: [email protected]

• Honduras: [email protected]

How does my company benefit from this change?

Because payments will be paid according to a consistent process, it will enable a more predictable cash flow for our suppliers.

What if I have questions about how the Invoice Receipt Date was determined for an invoice or how the payment date was calculated?

Please note in Central America all suppliers are paid against the Invoice Date according to the payment terms. But if any query needs to be raised, please send an email to:

• Costa Rica: [email protected]

• Nicaragua: [email protected]

• Guatemala: [email protected]

• Honduras: [email protected]

What is the Global Payment Term Optimization initiative and how do I benefit?

We are launching a global initiative to ensure our systems, processes, and payment terms are optimized to offer these benefits to suppliers:

• Increased payment predictability

• Standard payment terms that allows for added transparency and on-time payments

• More consistency in payment schedules, enabling better management of cashflow

Are all suppliers subject to Cargill’s new payment terms?

Yes! Our new global payment terms policy is effective across all of our suppliers globally. Our global initiative will help to ensure our systems, processes, and payment terms are optimized to ensure our vendors are given more payment transparency and paid on-time globally.

Are finance options available?

Unfortunately, at this time, we do not have financing options available. However, we are working towards offering a financing option in the near future and can follow up as details become clearer. In the meantime, you can email us at Buying Area to understand other payment term options.

Other than financing, what other options are available?

MX: Please email us at Buying Area to discuss earlier payment term options with discounts.

US MIAMI DMS: Please email us at Buying Area or TRADEX to discuss earlier payment term options with discounts.

Who can I contact to discuss this payment term change further?

MX: Please email us at  Buying Area to raise any concerns you may have.

US MIAMI DMS: Please email us at  Buying Area or TRADEX to raise any concerns you may have.

As a supplier invoicing Cargill NA plants, what is the most efficient way to get paid?

MX: Cargill requires all suppliers to be paid via electronically transfer. You can send an email to [email protected] and ask for instructions.

US MIAMI DMS: You can get in touch with [email protected] for further details.

Do I follow the same process for remitting invoices?

Yes, your current invoicing process and remit to address are NOT changing as a result of this initiative.

How can I determine when my company will get paid?

US MIAMI DMS: Invoices will be paid in accordance to the payment’s terms defined made by the commercial area and the purveyor. For further information of your payment, please remit your questions to: [email protected]

What is the Invoice Receipt Date, and how is it different from the Invoice Date?

The Invoice Receipt Date is the date when Cargill Accounts Payable receives and scans the invoice into our system the invoice. The Invoice Receipt Date is not the date you prepared the invoice or the date on the invoice. Your payment terms will start from the Invoice Receipt Date.

How do I know the date of the Invoice Receipt Date?

If your invoice meets all of the invoice submission requirements (including submitting it to the correct location via email, with the correct information), the Invoice Receipt Date will usually be within one business day of its arrival at Cargill Accounts Payable. If anything is missing or if you submit the invoice to the plant or some other incorrect location, the Invoice Receipt Date will be delayed and will correspondingly delay your payment. 

How can I avoid delayed payments?

Be sure to follow the invoice submission instructions available on the Supplier Central site. 

Where should I submit my invoice to ensure an Invoice Receipt Date is as close to the Invoice Date as possible?

MX: The purveyor must send the invoices directly through OnBase https://www.facturasmexico.cargill.com

US: Supplier should send their miscellaneous invoices through the email [email protected] and this will generate an internal ticket, if different invoices must be send, you should contact TRADEX Team. If required, please contact [email protected] for further guidance.

Are there any exceptions to submitting invoices to this location?

MX: Foreign purveyors cannot submit their invoices via OnBase because they do not have RFC which is required in this platform. They can send an email to [email protected] in order to obtain further information where they should send their invoices.

US: Invoices that are not miscellaneous cannot be received via email; you should contact TRADEX. Also you can get in touch with [email protected] for further instructions on how to send them.

If I need to re-submit an invoice, will the payment terms calculate from Receipt of Original invoice or Receipt of Revised invoice?

If you need to re-submit an invoice to correct an error or provide missing information, the date Accounts Payable receives the re-submitted invoice is new Invoice Receipt Date from which the payment date is calculated.

How does Cargill calculate the payment date if I submit an invoice to my contact at the plant?

MX: If you submit the invoice to a contact at your plant, your invoice will be returned to you with instructions to re-submit Onbase by the link  https://www.facturasmexico.cargill.com and in case of doubts you can send an email to [email protected] and ask for the manual of the process. The day the invoice processing team receives the invoice is the Invoice Receipt Date.  

US MIAMI DMS: If you submit the invoice to a contact at your plant, your invoice will be returned to you with instructions to re-submit to [email protected] for miscellaneous and if different they should be sent to TRADEX Team. The day the invoice processing team receives the invoice is the Invoice Receipt Date.  

Who do I contact if my payment is more than 10 days past due or have a question regarding pending payments?

MX: If your payment is more than 10 days late, please send an email to [email protected] and the response will be provide within the next 48h. We appreciate your patience as we follow up on your inquiry.

US: If your payment is more than 10 days late, please send an email to [email protected] and the response will be provide within the next 48h. We appreciate your patience as we follow up on your inquiry.

How does my company benefit from this change?

Because payments will be paid according to a consistent process, it will enable a more predictable cash flow for our suppliers.

What if I have questions about how the Invoice Receipt Date was determined for an invoice or how the payment date was calculated?

Send an email to [email protected] for MX and [email protected] for US and await around 48h for response.

Why is Cargill using the Invoice Receipt Date for determining my payment due date?

Using the Invoice Receipt Date when calculating the payment due date has always been standard language in our contracts. Our systems and processes are now aligned with this language to use the Invoice Receipt Date field in the determining the payment due date.

What is the Global Payment Term Optimization initiative and how do I benefit?

We are launching a global initiative to ensure our systems, processes, and payment terms are optimized to offer these benefits to suppliers:

• Increased payment predictability

• Standard payment terms that allows for added transparency and on-time payments

• More consistency in payment schedules, enabling better management of cashflow

Are all suppliers subject to Cargill’s new payment terms?

Yes! Our new global payment terms policy is effective across all of our suppliers globally. Our global initiative will help to ensure our systems, processes, and payment terms are optimized to ensure our vendors are given more payment transparency and paid on-time globally.

Are finance options available?

Unfortunately, at this time, we do not have financing options available. However, we are working towards offering a financing option in the near future and can follow up as details become more clear. In the meantime, get in touch with the Buying Team to understand other payment term options. If further details might be needed, please contact:

• Paraguay: [email protected]
• Uruguay: [email protected]
• Ecuador: [email protected]
• Chile: [email protected]
• Bolivia: [email protected]
• Bucanero: [email protected]
• Dominicana: [email protected]
• Peru:
  • AGX: [email protected]
  • DMS: [email protected]
• Colombia:
  • DMS: [email protected]
  • PROVIMI: [email protected]

Other than financing, what other options are available?

Please contact the Commercial Team  to discuss earlier payment term options with discounts. If further questions, you can reach:

• Paraguay: [email protected]
• Uruguay: [email protected]
• Ecuador: [email protected]
• Chile: [email protected]
• Bolivia: [email protected]
• Bucanero: [email protected]
• Dominicana: [email protected]
• Peru:
  • AGX: [email protected]
  • DMS: [email protected]
• Colombia:
  • DMS: [email protected]
  • PROVIMI: [email protected]

Who can I contact to discuss this payment term change further?

Please contact the Commercial Team to raise any concerns you may have. If further questions, you can reach:

• Paraguay: [email protected]
• Uruguay: [email protected]
• Ecuador: [email protected]
• Chile: [email protected]
• Bolivia: [email protected]
• Bucanero: [email protected]
• Dominicana: [email protected]
• Peru:
  • AGX: [email protected]
  • DMS: [email protected]
• Colombia:
  • DMS: [email protected]
  • PROVIMI: [email protected]

As a supplier invoicing Cargill, what is the most efficient way to get paid?

Cargill Paraguay, Peru DMS, Bucanero, Colombia, Dominicana and Uruguay require all NA suppliers to be paid electronically through Automated Clearing House (ACH). 

Ecuador: Cargill requires all NA suppliers to be paid electronically through foreign transfer.

Chile: Cargill requires all NA suppliers to be paid electronically through transfer. 

Bolivia: Cargill requires all NA suppliers to be paid electronically through transfer.

Peru AGX: Cargill requires all NA suppliers to be paid electronically through transfer. 

Do I follow the same process for remitting invoices?

Yes, your current invoicing process and remit to address are NOT changing as a result of this initiative.

How can I determine when my company will get paid?

You can determine your payment date by adding the number of days in your payment terms to the Invoice Receipt Date, which is the date Cargill scans the invoice into our system. For example, if the Invoice Receipt Date is January 6, 2020 (the date the invoice was scanned into our system) and the payment terms specified in your contract is 90 days, the payment date for this invoice will be April 5, 2020. In the case of Paraguay, Peru, Uruguay and Bolivia, they all pay against Invoice Receipt Date.

In the case of Ecuador, Bucanero, Chile, Colombia and Dominicana they pay against Invoice Date.

Please note that payment also depends on the terms negotiated between the Commercial area and the purveyor.

What is the Invoice Receipt Date, and how is it different from the Invoice Date?

The Invoice Receipt Date is the date when Cargill Accounts Payable receives and scans the invoice into our system the invoice. The Invoice Receipt Date is not the date you prepared the invoice or the date on the invoice. Your payment terms will start from the Invoice Receipt Date. This only applies for Paraguay, Peru, Uruguay and Bolivia. 

In the case of Ecuador, Bucanero, Chile, Colombia and Dominicana they pay against Invoice Date.

How do I know the date of the Invoice Receipt Date?

If your invoice meets all of the invoice submission requirements (including submitting it to the correct location via email, with the correct information, the Invoice Receipt Date will usually be within one business day of its arrival at Cargill Accounts Payable. If anything is missing or if you submit the invoice to the plant or some other incorrect location, the Invoice Receipt Date will be delayed and will correspondingly delay your payment. This only applies for Paraguay, Peru, Uruguay and Bolivia. 

In the case of Ecuador, Bucanero, Chile, Colombia and Dominicana they pay against Invoice Date.

How can I avoid delayed payments?

Be sure to follow the invoice submission instructions available on the Supplier Central site. 

Where should I submit my invoice to ensure an Invoice Receipt Date is as close to the Invoice Date as possible?

Submit your invoice as per the instructions below.

In the case of Bolivia, the purveyor has no option to send digital invoice, they should go instead directly to the plant and deliver the invoices there with the commercial agent.

Colombia DMS, Peru and Dominicana can send the digital invoice to the commercial agent directly or they can go instead directly to the plant and deliver the invoices there with the commercial agent physically. 

Uruguay can send the invoice to the following address or they can go instead directly to the plant and deliver the invoices there with the commercial agent physically. 

CARGILL URUGUAY SA

ADDRESS: RBLA. REPUBLICA DE MEXICO 6517 OF 103

In case of additional questions, you can get in touch through the following email (depending the country) for further guidance with the invoice submission.

• Paraguay: [email protected]
• Uruguay: [email protected]
• Ecuador: [email protected]
• Chile: [email protected]
• Bolivia: [email protected]
• Bucanero: [email protected]
• Dominicana: [email protected]
• Peru:
  • AGX: [email protected]
  • DMS: [email protected]
• Colombia:
  • DMS: [email protected]
  • PROVIMI: [email protected]

Are there any exceptions to submitting invoices to this location?

You can get in touch through the following email (depending the country) for further guidance with the invoice submission exceptions:

• Paraguay: [email protected]
• Uruguay: [email protected]
• Ecuador: [email protected]
• Chile: [email protected]
• Bolivia: [email protected]
• Bucanero: [email protected]
• Dominicana: [email protected]
• Peru:
  • AGX: [email protected]
  • DMS: [email protected]
• Colombia:
  • DMS: [email protected]
  • PROVIMI: [email protected]

If I need to re-submit an invoice, will the payment terms calculate from Receipt of Original invoice or Receipt of Revised invoice?

If you need to re-submit an invoice to correct an error or provide missing information, the date Accounts Payable receives the re-submitted invoice is new Invoice Receipt Date from which the payment date is calculated. See this question for additional information. If you need to re-submit an invoice to correct an error or provide missing information, the date Accounts Payable receives the re-submitted invoice is new Invoice Receipt Date from which the payment date is calculated. See this question for additional information. This only applies for Paraguay, Peru, Uruguay and Bolivia.

Ecuador, Bucanero, Chile, Colombia and Dominicana pay against Invoice Date.

Please note that payment also depends on the terms negotiated between the Commercial area and the purveyor.

How does Cargill calculate the payment date if I submit an invoice to my contact at the plant?

In the case of Bolivia, Colombia DMS, Peru, Uruguay and Dominicana the purveyor has the option available to send the invoice directly to their contact at the plant. 

Who do I contact if my payment is more than 10 days past due or have a question regarding pending payments?

If your payment is more than 10 days late, send an email to the following email depending on the country. We appreciate your patience as we follow up on your inquiry, it can take 48h on get resolved.

• Paraguay: [email protected]
• Uruguay: [email protected]
• Ecuador: [email protected]
• Chile: [email protected]
• Bolivia: [email protected]
• Bucanero: [email protected]
• Dominicana: [email protected]
• Peru:
  • AGX: [email protected]
  • DMS: [email protected]
• Colombia:
  • DMS: [email protected]
  • PROVIMI: [email protected]

How does my company benefit from this change?

Because payments will be paid according to a consistent process, it will enable a more predictable cash flow for our suppliers.

What if I have questions about how the Invoice Receipt Date was determined for an invoice or how the payment date was calculated?

Contact the following email depending your country:

• Paraguay: [email protected]
• Uruguay: [email protected]
• Ecuador: [email protected]
• Chile: [email protected]
• Bolivia: [email protected]
• Bucanero: [email protected]
• Dominicana: [email protected]
• Peru:
  • AGX: [email protected]
  • DMS: [email protected]
• Colombia:
  • DMS: [email protected]
  • PROVIMI: [email protected]

Why is Cargill using the Invoice Receipt Date for determining my payment due date?

Using the Invoice Receipt Date when calculating the payment due date has always been standard language in our contracts. Our systems and processes are now aligned with this language to use the Invoice Receipt Date field in the determining the payment due date. This only applies for Paraguay, Peru, Uruguay and Bolivia. 

In the case of Ecuador, Bucanero, Chile, Colombia and Dominicana they pay against Invoice Date.

What is the Global Payment Term Optimization initiative and how do I benefit?

We are launching a global initiative to ensure our systems, processes, and payment terms are optimized to offer these benefits to suppliers:

• Increased payment predictability

• Standard payment terms that allows for added transparency and on-time payments

• More consistency in payment schedules, enabling better management of cashflow

Are all suppliers subject to Cargill’s new payment terms?

Yes! Our new global payment terms policy is effective across all of our suppliers globally. Our global initiative will help to ensure our systems, processes, and payment terms are optimized to ensure our vendors are given more payment transparency and paid on-time globally.

Are finance options available?

Unfortunately, at this time, we do not have financing options available. However, we are working towards offering a financing option in the near future and can follow up as details become more clear. In the meantime, you can email us at [email protected] to understand other payment term options.

Other than financing, what other options are available?

Please email us at [email protected] to discuss earlier payment term options with discounts.

Who can I contact to discuss this payment term change further?

Please email us at [email protected] to raise any concerns you may have.

As a supplier invoicing Cargill NA plants, what is the most efficient way to get paid?

Cargill requires all NA suppliers to be paid electronically through Automated Clearing House (ACH). Go to the “How to Receive Payment” page on Supplier Central to get instructions and obtain the correct form to complete.

Do I follow the same process for remitting invoices?

Yes, your current invoicing process and remit to address are NOT changing as a result of this initiative.

How can I determine when my company will get paid?

You can determine your payment date by adding the number of days in your payment terms to the Invoice Receipt Date, which is the date Cargill scans the invoice into our system. For example, if the Invoice Receipt Date is January 6, 2020 (the date the invoice was scanned into our system) and the payment terms specified in your contract is 90 days, the payment date for this invoice will be April 5, 2020.

What is the Invoice Receipt Date, and how is it different from the Invoice Date?

The Invoice Receipt Date is the date when Cargill Accounts Payable receives and scans the invoice into our system the invoice. The Invoice Receipt Date is not the date you prepared the invoice or the date on the invoice. Your payment terms will start from the Invoice Receipt Date.

How do I know the date of the Invoice Receipt Date?

If your invoice meets all of the invoice submission requirements (including submitting it to the correct location via email, with the correct ATTN Line), the Invoice Receipt Date will usually be within one business day of its arrival at Cargill Accounts Payable. If anything is missing or if you submit the invoice to the plant or some other incorrect location, the Invoice Receipt Date will be delayed and will correspondingly delay your payment. 

How can I avoid delayed payments?

Be sure to follow the invoice submission instructions available on the Supplier Central site. 

Where should I submit my invoice to ensure an Invoice Receipt Date is as close to the Invoice Date as date as possible?

Submit your invoice packet to [email protected]

Are there any exceptions to submitting invoices to this location?

Yes. If you are in the Ariba system or using ERS, there is no change to your invoice submission location.

If I need to re-submit an invoice, will the payment terms calculate from Receipt of Original invoice or Receipt of Revised invoice?

If you need to re-submit an invoice to correct an error or provide missing information, the date Accounts Payable receives the re-submitted invoice is new Invoice Receipt Date from which the payment date is calculated. See this question for additional information.

How does Cargill calculate the payment date if I submit an invoice to my contact at the plant?

If you submit the invoice to a contact at your plant, your invoice will be returned to you with instructions to re-submit to the central invoice processing location [email protected]. The day the invoice processing team receives the invoice is the Invoice Receipt Date. 

Who do I contact if my payment is more than 10 days past due or have a question regarding pending payments?

If your payment is more than 10 days late, please follow these instructions on Supplier Central to submit a ticket via email, so that we can follow up with you. Please take note of the ticket number you receive. If you do received a response within 3 business days, please reply to the email you received from [email protected] and specify your ticket number and “ESCALATION” in the subject line. We appreciate your patience as we follow up on your inquiry.

How does my company benefit from this change?

Because payments will be paid according to a consistent process, it will enable a more predictable cash flow for our suppliers.

What if I have questions about how the Invoice Receipt Date was determined for an invoice or how the payment date was calculated?

Contact our team. 

Why is Cargill using the Invoice Receipt Date for determining my payment due date?

Using the Invoice Receipt Date when calculating the payment due date has always been standard language in our contracts. Our systems and processes are now aligned with this language to use the Invoice Receipt Date field in the determining the payment due date.

Is it mandatory to register Ariba Network？

Registration is desirable, as this is Cargill's new guideline. Finalizing your registration on the Ariba Network facilitates the purchasing process for both sides and your participation is very important for the success of this endeavor. Being in line with the most modern purchasing practices makes your company more competitive.

Which documents will go through the Ariba Network? 

Purchase orders, order confirmations, advanced shipping notifications (when applicable).

It is mandatory that all suppliers switch to the Ariba platform? 

Yes, as defined in the Global Supplier Compliance Policy. 

What is Ariba? I received an email saying that I need to register…

Ariba is a collaborative purchasing portal that was used by Cargill to optimize purchasing processes. If you have not registered it, you will receive contact from our Ariba Network implementation team to give you more details and guide you through the registration. If any doubt, send your request to [email protected]

I need to pay to register? 

No, there is no charge involved in creating the standard account. Suppliers will not pay portal fees related to transactions with Cargill with the creation of this new standard account, but be sure to contact the Ariba Network implementation team at [email protected] for more details.

What changes for me? 

Cargill will change the process for sending purchase orders, which will now only be available on the portal and will no longer be sent by e-mail, making access and response simpler.

There is training on how to use the tool? 

Yes, through your Ariba account you can access specific training content. In addition, you will receive invitations to participate in online training sessions taught by an Ariba specialist. All material is also available on the Cargill website.

I will have to install some system / application on my machine? 

No, all information is in the cloud (online). The documents are sent by Cargill and received on the Ariba Network, which is the supplier's portal, accessible from

any internet device (Internet Explorer, Chrome), without the need for any additional installation.

What are the enabling models we will have for suppliers? 

Enterprise and Standard Account	Description	Main features	Target Supplier Profile
Ariba Enterprise Activation	Will complete the functionality of the Ariba Network (AN) to allow Cargill applicants and suppliers an E2E view of the procurement process	Support by the Ariba Network team, integration, visibility of confirmations and invoices, catalogs and a single system to track all transactions. Formal AN registration, fees may apply based on subscription.	Suppliers with high expenses and volume of transactions; Suppliers already registered with AN; Suppliers with technological resources to support the full qualification; Supplier Catalog
Ariba Standard Activation	Basic email solution for Cargill to transact with suppliers without a complete NA record. Free version for use by suppliers, but with limited functionality.	It will not limit the number of document transactions; It does not support external catalog management. Suppliers will only be able to view the 200 most recent PO traded on their Ariba Account.	Suppliers with low expenses and volume of transactions; Suppliers with resistance to fees; Suppliers with limited technological capabilities

 

How can I downgrade my account from paid to free?

What you need to do now is to follow the following steps

1. Access the portal with your Enterprise account; 

2. Save all orders in PDF;

3. Confirm new orders and those are open; 

4. Contact Ariba Support and request the cancellation of the commercial relationship with Cargill. 

After following these steps, send an email to [email protected] informing and requesting rehabilitation on a Standard account. Only then will we be able to redo the rehabilitation process of your company in the Standard account.

Negotiations will be made through the portal? 

You will continue to keep in touch with the buyer and they will make quotations and negotiations. The process will remain the same.

I already answer quotes through the portal, I can use the same account? 

The portal for answering quotes and auctions is called Ariba Sourcing and is used only for this purpose. The Ariba Network portal is a different tool where suppliers have access to receiving and confirming orders sent.

Ariba Sourcing and Ariba Network are different systems, but they can be used with same account.

We are required to change the type of account (Free vs. Paid) if our company has a high number of transactions? 

No, only if it is your company's decision to facilitate order management. 

We must inform Cargill if it is decided to use an account that we already have? 

If your company decides to change your Ariba Network Account from Standard to Enterprise or decides to accept the relationship with a Enterprise account, it is necessary to send an e-mail notifications. 

I can use my free account with other customers? 

Yes, the free account has reduced functionality, but your company will be able to register and transact with other customers for free.

I can manage my headquarters and branches using the same account? 

Yes, if you have a Standard account you can link all Tax ID to just one account. 

Confirmation of orders is mandatory? 

Yes, from now on, purchase orders sent by Cargill via the Ariba Network Portal must be confirmed within 48 hours.

When will we create the account and start trading through the Ariba Network portal? 

As soon as your company receives the first order via the Ariba Network portal.

Today I received my first order, but I don't know how to accept it or what procedure to do from now on. 

You will have access to support material on the Cargill website, on the supplier portal. If you need more help please contact our team [email protected].

I forgot my login and password, how to proceed? 

Access the portal and click on Forgot Username or Password?

  

 

The page will be re-directed to below options. Select the appropriate options based on your requirement.

How many emails can I register to receive purchase orders? 

The portal accepts the registration of up to 5 emails. 

How to change the email to receive purchase orders? 

Access the portal, click on company configuration, after order forwarding. In this last option it will be possible to make the exchange. 

Where can I find more help on using the portal? 

In the upper right corner of the portal you have the option Ariba Support with a specialized team and support material to assist you.

And what are the advantages? 

In addition to facilitating and optimizing all sales processes for Cargill, it strengthens our partnership and even grants you access to Ariba Discovery, which is Ariba's Sourcing tool (free). By creating a profile on Ariba Discovery your company is eligible to receive business proposals from all buyers registered on the Ariba network, including international ones!

With the registration at Ariba Discovery, your company receives a passive investment in advertising and marketing, becoming more comprehensive and competitive, so that whenever a buyer opens a public tender, Ariba Discovery makes a search and if the supplier company fits in the searched items, you will receive an notification so you can send a proposal for free!

Contact the Ariba Network team or email [email protected] for more details.

Once again it is important to highlight that the success of the project comes from a collective effort, it is up to Ariba to call all suppliers and proceed with the negotiation and registration, but their support is essential.

A supplier that does not accept the terms and does not adhere to the new business model, will lose the opportunity to optimize its processes, make them more productive and will be one step behind its competitors.

Thank you and we count on your support!

Account Types

You can choose your preference with account types to transact with customers digitally while reducing costs. Plus, gain visibility into when you can expect payment from your customers. 

Standard: Basic functionality,  email solution to transact with Cargill POs, confirmations and invoices and is completely free for suppliers.

     Click here : Ariba standard account – Datasheet
     Video : Supplier launchpad - Standard account  

Enterprise account: Advanced capabilities to transform your business with complete Ariba Network functionality and E2E view of the procurement process

     Click here  : Ariba Enterprise account - Datasheet
     Video : Supplier launchpad - Ariba Enterprise account

Integration : Improve efficiency, get paid faster, and do more with less.

      Click here : Integration on Ariba Network

Catalog : Define, validate, and enrich catalog content with enterprise-grade content management tools

     Click here : SAP Ariba Catalog

I don’t know how to login to Ariba network/login credentials are missing

Go to service.ariba.com/. In your first page- you will see a view as shown in the screenshot below

 

The page will be re-directed to below options. Select the appropriate options based on your requirement

In the next page, you would be required to provide appropriate email address

You will receive the instructions in your email to reset the user name/password

How can I access training materials/helpdesk information?

Login to your Ariba account with your existing user ID and password. On your home page, you should be able to see “Help Center” Option in your right hand side top right corner.

You will be directed to the Ariba user exchange community. Use your search criteria and enter the question below. The results will be displayed with all articles/topics related to particular question.

If still you need to connect with helpdesk then use an appropriate option from below.

What is Ariba Network?

As the world’s largest web-based trading community, Ariba Network connects leading global organizations with their trading partners and provides a broad-based platform for all key business collaboration needs. It supports everything from trading partner discovery and e-procurement to e-invoicing and working capital management, allowing participants to buy, sell, and manage cash rapidly and effectively. Ariba Network delivers unparalleled ROI, reach, flexibility, and value to both buyers and suppliers, helping to make business commerce as easy as consumer commerce. Today, more than 4.6 million companies – including more than half of the Global 2000 – use Ariba Network to streamline and automate their collaborative business processes.

Is there a free Ariba Network account for supplier?

Yes, suppliers can use Ariba Network for free with a standard account. The Ariba Network, standard account allows suppliers to transact an unlimited number of documents such as orders; full and partial order confirmation; ship notices; and service entry sheets. For a full list of standard account capabilities, click here

Why would some suppliers need to pay fees to use Ariba Network?

SAP Ariba invests significantly in Ariba Network to ensure it supports more processes and trading partners and offers suppliers more value than any other collaboration product in the industry. This includes providing suppliers with onboarding services and support in multiple languages and locations worldwide, which requires investment from our customers as well. In addition, SAP Ariba bundles value-added functionality, services, and support into subscriptions tailored to suppliers’ level of participation.

How do suppliers obtain access to specific features or services available at their subscription level?

We offer five subscription levels: Premium, Bronze, Silver, Gold, and Platinum. The subscription level each supplier receives is aligned with the financial volume and number of documents they transact on Ariba Network as well as their technology usage. Many of the subscription features and services are available directly on Ariba Network, so suppliers can access them by simply logging in to their accounts. For answers to more specific questions regarding subscription services or billing, suppliers may sign in to their Ariba Network account to contact Support via the Help Center.

How are supplier fees calculated?

To understand how fees are calculated, please visit the subscription and pricing page. There you can select your region from the list of datasheets.

How are “transaction volume” and “document counts” calculated?

Transaction volume is calculated as the total financial value (in the applicable currency), including any taxes such as value-added taxes (VAT), of all non-PO invoices plus the total financial value of all POs (excluding cancelled orders) or all invoices generated from a PO, whichever is greater, sent over Ariba Network for the preceding 12 months. To avoid double counting, PO-based invoices sent via Ariba Network are not included in the transaction volume.

Annual document count is the number of POs and all invoices (both PO-based and non-PO-based invoices) for the preceding 12 months. Order acknowledgements, change orders, advance ship notifications, and settlement/payment remittance advice documents are excluded from the document count; suppliers may transact an unlimited number of these at no cost.

Which documents are included in these annual counts?

Only purchase order and invoice (both PO- and non-PO-based) documents are included in the annual counts.

Is the number of documents a supplier transacts aggregated across all of their customer relationships to qualify them for a subscription?

Once a supplier crosses the thresholds where they are required to pay fees, the subscription level assigned to the supplier is based on their aggregated transacted documents across all customer relationships.

If a supplier has multiple customers on Ariba Network, do they pay for multiple subscriptions?

No. Suppliers are placed into a single subscription that is based on, and applies to, all of their customer relationships.

Is there an option for suppliers to upgrade their subscription to a higher level?

Yes, optional upgrades are available for those suppliers who wish to access Bronze, Silver, Gold, or Platinum features and benefits but do not qualify for those subscription levels through their current transaction volume. Suppliers interested in this option may log in to Ariba Network and click on the Service Subscriptions page from the Company Settings menu.

How does Ariba Network determine the master anniversary date for a supplier’s fees?

A supplier’s master anniversary date is the date that supplier first reaches a paying level on Ariba Network; that is, when the supplier reaches the transaction volume and document count chargeability thresholds with at least one customer on Ariba Network within a one-year period. Once that occurs, the following guidelines are used:

Transaction fees: We have found that a supplier’s past usage of Ariba Network is a reliable predictor of their future usage, so we charge based on transaction history. Some suppliers are billed annually for transaction fees and others (including all new or recently onboarded suppliers) are billed quarterly.

Subscription fee: Fees for Ariba Network Bronze, Silver, Gold, and Platinum subscriptions are calculated and billed annually on suppliers’ master anniversary dates, regardless of whether their account is billed annually or quarterly for transaction fees. For the initial subscription term after the supplier first crosses both thresholds, Ariba Network looks at the number of documents that supplier transacted across all customer relationships, for up to three months if available, and annualizes that document count to determine the subscription package level and fee for the next year.

The supplier’s subscription level is then reevaluated each year on their master anniversary date based on the number of documents they transacted during the previous 12 months, regardless of whether the supplier is on an annual or a quarterly transaction fee billing cycle. Subscriptions last for one year, and the subscription level and fee are reevaluated only on the supplier’s master anniversary date.

What is an ANID number, and how does it impact how supplier fees are calculated?

An Ariba Network Identification (ANID) number is a unique identifier of an Ariba Network account. Suppliers may maintain multiple ANIDs for various reasons. For each of these ANIDs, purchase orders and invoices – as well as transaction (monetary) volume – are counted for each customer relationship to determine when the thresholds are reached for supplier fees. Once the supplier reaches the chargeability thresholds in at least one relationship, transaction and subscription fees are assessed across all relationships within the same ANID. Suppliers with multiple ANIDs may roll up their accounts into a “multi-org” parent-child relationship to take advantage of per-relationship caps.

Why might a supplier have to pay now when previously they were transacting for free?

Suppliers who receive their first invoice from SAP Ariba have reached an important e-commerce milestone: they’ve crossed the chargeability thresholds with at least one customer annually via Ariba Network. To maintain their momentum – and Ariba Network relationships their customers have come to rely on – it’s critical that they renew their membership and remit payment before the due date on their invoice to avoid service interruption. Only then can they continue to enjoy the measurable benefits of being an Ariba Network supplier.

If a supplier is renewing their membership, why might their fees be different from last year?

Supplier fees can vary depending on the supplier’s activity level on Ariba Network. Each year, upon the supplier’s subsequent master anniversary date, Ariba Network performs an annual look-back on the number of documents transacted and assigns the supplier account to the appropriate subscription level for the next 12 months. In addition, each year or each quarter, Ariba Network performs an annual look-back to evaluate transaction fees, which are fixed for one quarter or one year.

How can a supplier pay their invoice?

Payment is handled via a web-based process, accessible through the supplier’s Ariba Network account. Only users with Ariba Network administrator privileges will be able to perform the payment process. Here are the steps they should follow:

• Log in to their account
• Click on Company Settings in the upper right-hand corner and select Service Subscriptions from the drop-down menu
• Go to the Billing tab to review any outstanding fees
• Click the Pay Invoice link for any of the subscriptions with payment(s) due
• Follow the instructions for selecting a payment method and accepting the Terms of Use
• Click Submit

Suppliers can pay their membership fees with a credit card, electronic funds transfer (formatted as Fedwire, ACH, or SEPA), or check (payment options vary by region).

What happens if a supplier does not pay their Ariba Network fees?

The supplier’s account will be suspended. They will not be able to use Ariba Network to receive purchase orders, submit invoices, or engage in any transactions, and the supplier’s customers will be notified of their account suspension.

What payment types are accepted for Ariba Network?

It depends on the value of the Ariba Network invoice. In most cases, suppliers can pay their fees with a credit card, electronic funds transfer (formatted as Fedwire, ACH, or SEPA), or check (payment options vary by region). However, for some small invoices in some geographies, we ask that suppliers pay via credit card. This requirement is part of our effort to better meet supplier needs, including offering greater convenience and time savings, as well as protecting suppliers from the risk of not being able to transact with their customers if a payment is more than 30 days late.

Where can suppliers learn more about Ariba Network and supplier fees?

Download datasheet on Subscriptions and Pricing page.

Access support by signing in to their Ariba Network account and/or the regional support contact information listed on their invoice.

Where can I view the terms of use for doing business on Ariba Network as a supplier?

As a supplier, you can view your terms of use at https://service.ariba.com/Authenticator.aw/ad/termsCenter.

How to check who has submitted invoice in Ariba from supplier end?

Unfortunately, we will not be able to determine who has submitted the invoice. We don’t have visibility to supplier account.  Usually, its Ariba account administrator and the person who is set up under your Ariba account can submit the invoices. You may check in the invoice history section in changed by field to determine who had submitted the request or last changed the document. Please refer to the master guide/Ariba.  Let us know if you have any further issue.

Can invoices prior to today (till go live), be sent thru Ariba?

If you received a PO thru the Ariba network from Cargill, you should be invoicing those transactions in AN.  PO's from Cargill that your company received before your companies go live date and are not in AN should be invoiced as you had previously per the instructions on the PO.

If we receive a PO and the price, currency, quantity, additional charges do not match what we plan on invoicing should we NOT ship until we receive an updated PO in Ariba from Cargill?

It is best practices to make sure you receive a PO prior to shipping that is correct and matches what you expect to be paid.  There are cases where you may be shipping prior; but those would be cases by case, and you should work with your Cargill buyer if you have a question on a PO.

If the ship to date of a PO is changed from original requested ship to date, does the PO needs to be confirmed again for each change to the delivery date? Sometimes we have multiple changes to the ship date on a single PO.

Yes, the ship to dates and delivery date needs to be updated in AN for every changes in the dates. 

Can Supplier invoice for items that are not reflected on a PO?

Cargill PO’s must reflect what a supplier expects to be paid.  Cargill does not allow suppliers to invoice for items not on a PO (no Non-Po charges are allowed in AN on Cargill transactions.) If the buyer approves the additional values, they will be added to the PO for the supplier to transact in AN on. 

Are shipping charges allowed in the confirmation?

Shipping cannot be added to the  confirmation unless the supplier contacts their Cargill buyer who would need to update the PO with shipping and freight costs.

Does Cargill support Credit Invoices/Credit Memos?

Cargill supports Credit Invoices/Credit Memos and Item level credits; price/quantity adjustments on Material orders ONLY.

For credits relating to a Cargill Service PO, suppliers should contact the Buyer for instructions

Is registration required ?

It is Cargill's intention and expectation that all of its suppliers use the Ariba tool and register with it . The record in Ariba Network facilitates the process of buying for both parties and their participation is very important for the success of this effort .

What documents will by Ariba Network?

Orders of purchase , confirmations of orders , notifications of delivery advanced ( when applicable ).

Is it mandatory that all the suppliers change to the platform Ariba?

Yes , as defined in the policy global compliance of suppliers .

What is Ariba? I received one e - mail saying you have to register.

Ariba is a portal for purchasing cooperative that has been hired by Cargill to optimize the processes of purchase . If you still have not received , our team of implementation of Ariba Network will communicate with you to provide more details and guide you to through of the record . If you have any questions , please send your request to [email protected]

Do I have to pay to register ?

No, to create one account Standard is not required to pay any . The providers do not pay the fees of the portal relating to the transactions of Cargill and the creation of this new account . Be sure to communicate with the team of implementation of Ariba Network in [email protected] to get more details .

What changes for me ?

Change the process of shipping of orders of purchase , which now only be available in the Ariba website. The orders of purchase and will not be sent by e - mail , which will simplify the access and response .

Is there training to use the tool ?

Yes , and through of your account Ariba can access content of training specific , and also receive invitations to attend a session of training online brindadas by an expert Ariba. All material is also available on the Cargill website.

Will I have to install any system / application on my computer ?

No, it is not necessary to install any system and / or application on your computer . Cargill sends the documents and receives in Ariba Network, on which the supplier can access this from any device with access to Internet (Internet Explorer, Chrome). NOTE: By this instruction , not Cargill is offering contract , or making offer any either offer or invited to bid on the product SAP Ariba and / or other related to the same , and / or mentioned in the present . It leaves evidence that this instruction is only one text aimed to describe the changes overall in the process of purchasing Cargill and linking with suppliers who have decided to do a through from the server Ariba.    

What are the models enablers that have for suppliers ?

 

Enterprise and Standard Account	Description	Main features	Target Supplier Profile
Ariba Enterprise Activation	Will complete the functionality of the Ariba Network (AN) to allow Cargill applicants and suppliers an E2E view of the procurement process	Support by the Ariba Network team, integration, visibility of confirmations and invoices, catalogs and a single system to track all transactions. Formal AN registration, fees may apply based on subscription.	Suppliers with high expenses and volume of transactions; Suppliers already registered with AN; Suppliers with technological resources to support the full qualification; Supplier Catalog
Ariba Standard Activation	Basic email solution for Cargill to transact with suppliers without a complete NA record. Free version for use by suppliers, but with limited functionality.	It will not limit the number of document transactions; It does not support external catalog management. Suppliers will only be able to view the 200 most recent PO traded on their Ariba Account.	Suppliers with low expenses and volume of transactions; Suppliers with resistance to fees; Suppliers with limited technological capabilities

 

* It requires prior acceptance of the supplier of terms and conditions . It is the exclusive responsibility of the provider 's subscription to a account Enterprise.

How can I downgrade my account from paid to free?

What you need to do now is to follow the following steps

1. Access the portal with your Enterprise account; 

2. Save all orders in PDF;

3. Confirm new orders and those are open; 

4. Contact Ariba Support and request the cancellation of the commercial relationship with Cargill. 

After following these steps, send an email to [email protected] informing and requesting rehabilitation on a Standard account. Only then will we be able to redo the rehabilitation process of your company in the Standard account.

When creating an account , it appears that there may be other existing accounts . How to proceed ?

If this screen has appeared , it means that your company may have registered at some point 

If you do not want to use an existing account for your company , proceed to create the new account by clicking here :

But if you want to check possible existing accounts , follow the step below :

1. Click on edit accounts 

2. This screen appears after clicking

3. If you have found that any of the following accounts are for your company and you want to use the existing account, right - click on " Actions " and then on "View Profile "

4. On this screen , please click on the button " Manager of contacts "

5. After clicking this button, you will see the email address corresponding to the account :  

6. If you recognize this email address as that of your company , you can get in contact it to through Ariba on this page , or contact internally through your company 

7. If the administrator of your account does not know the details to start an Ariba Network session, you can use " Problemas de accesso " on the Ariba home page https://www.ariba.com/es 

What is the procedure for sending invoices ? Will it be done through the portal?

The process of delivery of bills remains the same . The portal will only be used to receive and confirm requests.

Will the negotiations be carried out through the portal?

No. The process and negotiation of purchase sales will remain the same , that is to say , through contact with the buyer of Cargill, who quote and negotiate.

I already answer quotes through the portal. Can I use the same account ?

The portal for responding to quotes and auctions is called Ariba Sourcing and is used for this purpose only . Ariba Network portal is a different tool where the providers have access to the receipt and confirmation of orders shipped . Ariba Sourcing and Ariba Network are different platforms.

Are we required to change the type of account (free versus pay ) if our company has a large number of transactions ?

No, only if it is your business decision in order to facilitate the management of orders.

Should we notify Cargill if we decide to use an account we already have?

If your company decides to change its Ariba Network Account from Standard to Enterprise or decides to accept the relationship with an Enterprise account, we recommend sending an e - mail informing Cargill because it requires additional configurations on the part of Cargill.

Can I use my free account with other customers?

Yes , the free account has reduced functionality, but your company will be able to register and transact with other customers for free.

Can I manage my headquarters and my branches or subsidiaries with the same account ?

Yes , you can enter the portal from any branch with the same username and password.

Is confirmation of orders mandatory?

Yes, from now on, purchase orders sent by Cargill via the Ariba Network Portal must be confirmed within 48 hours.

When will we create the account and start trading through the Ariba Network portal? 

As soon as the company receives the first order to through the Ariba Network portal. NOTE: By this instruction , not Cargill is offering contract , or making offer any either offer or invited to bid on the product SAP Ariba and / or other related to the same , and / or mentioned in the present . It leaves evidence that this instruction is only one text aimed to describe the changes overall in the process of purchasing Cargill and linking with suppliers who have decided to do a through from the server Ariba.

Today I received my first request , but do not know how to accept it or what procedure from now on.  

For more information and support material visit the Cargill website. If you need more help , contact with our team [email protected]

I forgot my name of user and password , what should I do?

Access to the portal and click on problems starting session? 

How many e-mails I can register to receive orders for purchase?   

The portal accepts the registration of up to 5 e-mails. 

How do I change the e-mail to receive purchase orders? 

Access the portal, click on company configuration, after order forwarding. In this last option it will be possible to change the email address. 

Where I can find more help for using the portal?  

In the corner top right of the portal, you have the option of Support Ariba a computer specialist and material support to help .

What are the advantages of using this system?   

This system facilitates and optimizes all the processes of sales for Cargill, and strengthens the relationship between supplier and customer . Thank you and we count on your support ! 

 

Account Types

You can choose your preference with account types to transact with customers digitally while reducing costs. Plus, gain visibility into when you can expect payment from your customers. 

Standard: Basic functionality,  email solution to transact with Cargill POs, confirmations and invoices and is completely free for suppliers.

     Click here : Ariba standard account – Datasheet
     Video : Supplier launchpad - Standard account  

Enterprise account: Advanced capabilities to transform your business with complete Ariba Network functionality and E2E view of the procurement process

     Click here  : Ariba Enterprise account - Datasheet
     Video : Supplier launchpad - Ariba Enterprise account

Integration : Improve efficiency, get paid faster, and do more with less.

      Click here : Integration on Ariba Network

Catalog : Define, validate, and enrich catalog content with enterprise-grade content management tools

     Click here : SAP Ariba Catalog

I don’t know how to login to Ariba network/login credentials are missing

Go to service.ariba.com/. In your first page- you will see a view as shown in the screenshot below

 

The page will be re-directed to below options. Select the appropriate options based on your requirement

In the next page, you would be required to provide appropriate email address

You will receive the instructions in your email to reset the user name/password

How can I access training materials/helpdesk information?

Login to your Ariba account with your existing user ID and password. On your home page, you should be able to see “Help Center” Option in your right hand side top right corner.

You will be directed to the Ariba user exchange community. Use your search criteria and enter the question below. The results will be displayed with all articles/topics related to particular question.

If still you need to connect with helpdesk then use an appropriate option from below.

What is Ariba Network?

As the world’s largest web-based trading community, Ariba Network connects leading global organizations with their trading partners and provides a broad-based platform for all key business collaboration needs. It supports everything from trading partner discovery and e-procurement to e-invoicing and working capital management, allowing participants to buy, sell, and manage cash rapidly and effectively. Ariba Network delivers unparalleled ROI, reach, flexibility, and value to both buyers and suppliers, helping to make business commerce as easy as consumer commerce. Today, more than 4.6 million companies – including more than half of the Global 2000 – use Ariba Network to streamline and automate their collaborative business processes.

Is there a free Ariba Network account for supplier?

Yes, suppliers can use Ariba Network for free with a standard account. The Ariba Network, standard account allows suppliers to transact an unlimited number of documents such as orders; full and partial order confirmation; ship notices; and service entry sheets. For a full list of standard account capabilities, click here

Why would some suppliers need to pay fees to use Ariba Network?

SAP Ariba invests significantly in Ariba Network to ensure it supports more processes and trading partners and offers suppliers more value than any other collaboration product in the industry. This includes providing suppliers with onboarding services and support in multiple languages and locations worldwide, which requires investment from our customers as well. In addition, SAP Ariba bundles value-added functionality, services, and support into subscriptions tailored to suppliers’ level of participation.

How do suppliers obtain access to specific features or services available at their subscription level?

We offer five subscription levels: Premium, Bronze, Silver, Gold, and Platinum. The subscription level each supplier receives is aligned with the financial volume and number of documents they transact on Ariba Network as well as their technology usage. Many of the subscription features and services are available directly on Ariba Network, so suppliers can access them by simply logging in to their accounts. For answers to more specific questions regarding subscription services or billing, suppliers may sign in to their Ariba Network account to contact Support via the Help Center.

How are supplier fees calculated?

To understand how fees are calculated, please visit the subscription and pricing page. There you can select your region from the list of datasheets.

How are “transaction volume” and “document counts” calculated?

Transaction volume is calculated as the total financial value (in the applicable currency), including any taxes such as value-added taxes (VAT), of all non-PO invoices plus the total financial value of all POs (excluding cancelled orders) or all invoices generated from a PO, whichever is greater, sent over Ariba Network for the preceding 12 months. To avoid double counting, PO-based invoices sent via Ariba Network are not included in the transaction volume.

Annual document count is the number of POs and all invoices (both PO-based and non-PO-based invoices) for the preceding 12 months. Order acknowledgements, change orders, advance ship notifications, and settlement/payment remittance advice documents are excluded from the document count; suppliers may transact an unlimited number of these at no cost.

Which documents are included in these annual counts?

Only purchase order and invoice (both PO- and non-PO-based) documents are included in the annual counts.

Is the number of documents a supplier transacts aggregated across all of their customer relationships to qualify them for a subscription?

Once a supplier crosses the thresholds where they are required to pay fees, the subscription level assigned to the supplier is based on their aggregated transacted documents across all customer relationships.

If a supplier has multiple customers on Ariba Network, do they pay for multiple subscriptions?

No. Suppliers are placed into a single subscription that is based on, and applies to, all of their customer relationships.

Is there an option for suppliers to upgrade their subscription to a higher level?

Yes, optional upgrades are available for those suppliers who wish to access Bronze, Silver, Gold, or Platinum features and benefits but do not qualify for those subscription levels through their current transaction volume. Suppliers interested in this option may log in to Ariba Network and click on the Service Subscriptions page from the Company Settings menu.

How does Ariba Network determine the master anniversary date for a supplier’s fees?

A supplier’s master anniversary date is the date that supplier first reaches a paying level on Ariba Network; that is, when the supplier reaches the transaction volume and document count chargeability thresholds with at least one customer on Ariba Network within a one-year period. Once that occurs, the following guidelines are used:

Transaction fees: We have found that a supplier’s past usage of Ariba Network is a reliable predictor of their future usage, so we charge based on transaction history. Some suppliers are billed annually for transaction fees and others (including all new or recently onboarded suppliers) are billed quarterly.

Subscription fee: Fees for Ariba Network Bronze, Silver, Gold, and Platinum subscriptions are calculated and billed annually on suppliers’ master anniversary dates, regardless of whether their account is billed annually or quarterly for transaction fees. For the initial subscription term after the supplier first crosses both thresholds, Ariba Network looks at the number of documents that supplier transacted across all customer relationships, for up to three months if available, and annualizes that document count to determine the subscription package level and fee for the next year.

The supplier’s subscription level is then reevaluated each year on their master anniversary date based on the number of documents they transacted during the previous 12 months, regardless of whether the supplier is on an annual or a quarterly transaction fee billing cycle. Subscriptions last for one year, and the subscription level and fee are reevaluated only on the supplier’s master anniversary date.

What is an ANID number, and how does it impact how supplier fees are calculated?

An Ariba Network Identification (ANID) number is a unique identifier of an Ariba Network account. Suppliers may maintain multiple ANIDs for various reasons. For each of these ANIDs, purchase orders and invoices – as well as transaction (monetary) volume – are counted for each customer relationship to determine when the thresholds are reached for supplier fees. Once the supplier reaches the chargeability thresholds in at least one relationship, transaction and subscription fees are assessed across all relationships within the same ANID. Suppliers with multiple ANIDs may roll up their accounts into a “multi-org” parent-child relationship to take advantage of per-relationship caps.

Why might a supplier have to pay now when previously they were transacting for free?

Suppliers who receive their first invoice from SAP Ariba have reached an important e-commerce milestone: they’ve crossed the chargeability thresholds with at least one customer annually via Ariba Network. To maintain their momentum – and Ariba Network relationships their customers have come to rely on – it’s critical that they renew their membership and remit payment before the due date on their invoice to avoid service interruption. Only then can they continue to enjoy the measurable benefits of being an Ariba Network supplier.

If a supplier is renewing their membership, why might their fees be different from last year?

Supplier fees can vary depending on the supplier’s activity level on Ariba Network. Each year, upon the supplier’s subsequent master anniversary date, Ariba Network performs an annual look-back on the number of documents transacted and assigns the supplier account to the appropriate subscription level for the next 12 months. In addition, each year or each quarter, Ariba Network performs an annual look-back to evaluate transaction fees, which are fixed for one quarter or one year.

How can a supplier pay their invoice?

Payment is handled via a web-based process, accessible through the supplier’s Ariba Network account. Only users with Ariba Network administrator privileges will be able to perform the payment process. Here are the steps they should follow:

• Log in to their account
• Click on Company Settings in the upper right-hand corner and select Service Subscriptions from the drop-down menu
• Go to the Billing tab to review any outstanding fees
• Click the Pay Invoice link for any of the subscriptions with payment(s) due
• Follow the instructions for selecting a payment method and accepting the Terms of Use
• Click Submit

Suppliers can pay their membership fees with a credit card, electronic funds transfer (formatted as Fedwire, ACH, or SEPA), or check (payment options vary by region).

What happens if a supplier does not pay their Ariba Network fees?

The supplier’s account will be suspended. They will not be able to use Ariba Network to receive purchase orders, submit invoices, or engage in any transactions, and the supplier’s customers will be notified of their account suspension.

What payment types are accepted for Ariba Network?

It depends on the value of the Ariba Network invoice. In most cases, suppliers can pay their fees with a credit card, electronic funds transfer (formatted as Fedwire, ACH, or SEPA), or check (payment options vary by region). However, for some small invoices in some geographies, we ask that suppliers pay via credit card. This requirement is part of our effort to better meet supplier needs, including offering greater convenience and time savings, as well as protecting suppliers from the risk of not being able to transact with their customers if a payment is more than 30 days late.

Where can suppliers learn more about Ariba Network and supplier fees?

Download datasheet on Subscriptions and Pricing page.

Access support by signing in to their Ariba Network account and/or the regional support contact information listed on their invoice.

Where can I view the terms of use for doing business on Ariba Network as a supplier?

As a supplier, you can view your terms of use at https://service.ariba.com/Authenticator.aw/ad/termsCenter.

How to check who has submitted invoice in Ariba from supplier end?

Unfortunately, we will not be able to determine who has submitted the invoice. We don’t have visibility to supplier account.  Usually, its Ariba account administrator and the person who is set up under your Ariba account can submit the invoices. You may check in the invoice history section in changed by field to determine who had submitted the request or last changed the document. Please refer to the master guide/Ariba.  Let us know if you have any further issue.

Can invoices prior to today (till go live), be sent thru Ariba?

If you received a PO thru the Ariba network from Cargill, you should be invoicing those transactions in AN.  PO's from Cargill that your company received before your companies go live date and are not in AN should be invoiced as you had previously per the instructions on the PO.

If we receive a PO and the price, currency, quantity, additional charges do not match what we plan on invoicing should we NOT ship until we receive an updated PO in Ariba from Cargill?

It is best practices to make sure you receive a PO prior to shipping that is correct and matches what you expect to be paid.  There are cases where you may be shipping prior; but those would be cases by case, and you should work with your Cargill buyer if you have a question on a PO.

If the ship to date of a PO is changed from original requested ship to date, does the PO needs to be confirmed again for each change to the delivery date? Sometimes we have multiple changes to the ship date on a single PO.

Yes, the ship to dates and delivery date needs to be updated in AN for every changes in the dates. 

Can Supplier invoice for items that are not reflected on a PO?

Cargill PO’s must reflect what a supplier expects to be paid.  Cargill does not allow suppliers to invoice for items not on a PO (no Non-Po charges are allowed in AN on Cargill transactions.) If the buyer approves the additional values, they will be added to the PO for the supplier to transact in AN on. 

Are shipping charges allowed in the confirmation?

Shipping cannot be added to the  confirmation unless the supplier contacts their Cargill buyer who would need to update the PO with shipping and freight costs.

Does Cargill support Credit Invoices/Credit Memos?

Cargill supports Credit Invoices/Credit Memos and Item level credits; price/quantity adjustments on Material orders ONLY.

For credits relating to a Cargill Service PO, suppliers should contact the Buyer for instructions