Cargill’s ocean transportation business’ customer service wins 2014 International Bulk Journal award
Geneva, 24 November 2014 – Cargill’s ocean transportation business has been awarded the 2014 International Bulk Journal (IBJ) Customer Care award on November 10th, making it the first dry bulk shipping company to win this award. The distinction, one of the most significant in the industry, recognizes companies which deliver exceptional service to their customers. The award recognizes a company “which demonstrates how excellent customer care has achieved increased turnover, profitability or customer retention”.
Cargill’s ocean transportation puts the success of its customers at the core of business in order to provide solutions that help them overcome markets challenges. Especially in today’s volatile shipping markets, the company uses its extensive risk management and trading expertise as well as internal network to serve its customers more efficiently and reliably so that they get a competitive edge in the market place. “We are very proud to receive this recognition for our customer service efforts. We are driven to provide our customers with unique solutions that address more than shipping needs and make them successful. At the same time, we are grateful to our customers for their continuous trust enabling us to qualify for this award,” said Roger Janson, the Leader of Cargill’s ocean transportation business.
Cargill Ocean Transportation manages over 600 dry bulk vessels, ships over 220 million metric tons of 100 different dry bulk commodities and makes over 12,000 port calls per year across the globe. A dedicated team of 250 people work in 13 global locations and serve more than 400 global customers.
Notes for Editors
Cargill provides food, agriculture, financial and industrial products and services to the world. Together with farmers, customers, governments and communities, we help people thrive by applying our insights and nearly 150 years of experience. We have 143,000 employees in 67 countries who are committed to feeding the world in a responsible way, reducing environmental impact and improving the communities where we live and work. For more information, visit Cargill.com and our News Center.
Cargill Ocean Transportation
Our business offers solutions which reach beyond shipping needs to bring operational efficiency and competitive edge to our customers. Operating over 600 vessels, we give our customers greater flexibility and access to new markets. We use our trading expertise and commodity insights to build unique solutions that help our customers adapt to changing or volatile market conditions. Our organization has evolved and we continually challenge ourselves to spend even more time with our customers in order to truly understand their needs and business challenges. We do that because we believe that we can be successful only when they are.
Cargill's Ocean Transportation business is headquartered in Geneva with offices in London, Amsterdam, Teaneck (New Jersey), Dubai, Lima, Sao Paolo, Singapore and Shanghai.
For more information, go to: www.cargill.com