Grievances

Cargill is committed to sustainable palm oil production and sourcing. We believe it is critical that all parts of our palm oil supply chain – plantations, processing and trading operations and all third-party suppliers – act in an environmentally sustainable and socially responsible manner. Cargill's Palm Grievance Procedure was formally established in December 2015 to provide a transparent, open, and predictable process for dealing with grievances.

Cargill’s policy extends to all parts of our palm supply chain and requires plantations, processing and trading operations, and all third-party suppliers to act in an environmentally sustainable and socially responsible manner. Any grievance, complaint or concern from external parties concerning the implementation of our palm supply chain commitments may be submitted in writing, online or by phone through Cargill’s Ethics Open Line.