Sustainable Soy Grievance Process

When stakeholders raise concerns about any of our suppliers’ practices in the South American soy supply chain, we work to address these concerns in a timely, equitable and participatory manner to ensure progress. Guided by our Soy Grievance Process, we review, address and monitor the outcome of grievances following a predictable and effective path of action. 

Our objective is to achieve long-term transformation of our supply chain, so we engage and support our suppliers in addressing instances of noncompliance through time-bound action plans. If a supplier is unwilling to engage in the grievance process, we will cease doing business with that supplier.

We take grievances seriously. We take immediate action to investigate when we receive reports of a problem related to our supply chain. We do not tolerate retaliation against anyone who, in good faith, raises a concern or participates in an investigation or whistleblowing. We prohibit harassment, intimidation and the use of violence by any employee, supplier or third-party contractor throughout engagement in our grievance process, and as specified in our Supplier Code of Conduct.