Cargill is committed to sustainable palm oil production and sourcing. We believe it is critical that all parts of our palm oil supply chain – plantations, processing and trading operations and all third-party suppliers – act in an environmentally sustainable and socially responsible manner. Cargill’s Palm Grievance Procedure was formally established in December 2015 to provide a transparent, open, and robust process for dealing with grievances.
Cargill’s policy extends to all parts of our palm supply chain and requires plantations, processing and trading operations, and all third-party suppliers to act in an environmentally sustainable and socially responsible manner. Any grievance, complaint or concern from external parties concerning the implementation of our palm supply chain commitments may be submitted in writing, online or by phone through Cargill’s Ethics Open Line.
Update on grievance process
As a global company, Cargill works with millions of producers and suppliers across a diverse portfolio of commodities. Cargill is proud of its proven track record of driving industry change by working with suppliers, NGOs and other partners.
At any given time, we recognize events in our supply chain may compromise our stated commitments. In such instances, we strive to work with suppliers to correct these issues in an effort to drive lasting, positive improvements. If a supplier remains non-compliant or is unwilling to cooperate, we will reconsider our relationship.