Technical Support

Our experienced technical team will support customers in the selection of the best starch solutions that are based on the performance targets, cost to treat requirements, sustainability objectives, and plant capabilities.

When introducing a new solution, a plant audit at the corrugator (conducted by our technical experts), is the first step to ensure that all relevant details are collected (for the glue: info on viscosity, solids, gelatinization temperature; for the system: measurements, dosage pumps, metering systems, weighing systems, starch feeders, additive usage, etc.), samples for lab tests are taken, and targets are defined. When all the parameters and lab results are available, the most suitable product solution is identified together with the glue formulation process and recipe. A short production trial from 25kg bags is then set up to demonstrate gluing performances. If successful, a longer production trial from silo takes place. Cargill experts will assist our customers during the trials by advising on glue recipe, corrugator settings, and board evaluation. Once the solution has been implemented, Cargill experts will continue to provide support with trouble-shooting and technical requests, in order to optimization glue recipe and corrugator settings.