Technical Support

Our experienced technical team will support customers in the selection of the best starch solutions based on the performance targets, cost to treat requirements, sustainability objectives and plant capabilities. 

When introducing a new solution, a plant audit at the customer mill by our technical experts is the first step to ensure that all relevant details are collected (starch slurry and paste properties, cooker/converter settings, additives, infrastructure etc.) and samples for lab tests are taken. When all the parameters and lab results are available, the most suitable product solution is identified together with the starch processing and dosage required. A short production trial from 25kg bags is then set up to prove product performances. If successful, a longer production trial from silo takes place. Cargill experts will assist the customers during the trials by advising on starch cooking/conversion properties, machine settings and paper/board evaluation. Once the solution has been implemented, Cargill experts will continue to providing support with trouble-shooting and technical requests.